IE will not load since the last batch of windows updates

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  1. Posts : 5
    Windows 7 Home Premium 64bit
       #1

    IE will not load since the last batch of windows updates


    I don't understand the directions above. BSOD???
    Windows dumped 18 upgrades on me the other night and I have not been able to use IE since. It just pops up a message saying "Internet Explorer will not load", the details listed are:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.9600.17801
    Application Timestamp: 5536642c
    Fault Module Name: StackHash_2b0e
    Fault Module Version: 6.1.7601.18839
    Fault Module Timestamp: 553e8808
    Exception Code: c0000374
    Exception Offset: 000cea5f
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 2b0e
    Additional Information 2: 2b0e42cb4e4e1346b11f18d8be881d72
    Additional Information 3: c938
    Additional Information 4: c9380e35fc4308c4ce234dd529a94635

    It is all greek to me. I managed to get firefox downloaded to get online, and I really really don't like it.
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi and welcome to SevenForums,
    See this,
    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I am not getting a blue screen, I am not getting anything but a will not load message
      My Computer


  4. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #4

    Hi,
    Use Clean boot,
    https://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
    Click Start and type in the search box,
    msconfig
    Click on the suggestion on top or hit the Enter key,
    Go to the Startup section and take some screen shots for a complete list,
    Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
    Repeat the screen shots,
    See the links above my signature on how to take and upload screen shots here,

    Also see what this does,
    Use No Add-ons mode/ Click the Start button and type in the search box,
    Internet explorer
    IE will not load since the last batch of windows updates-start-no-add-ons-7.jpg
    Click on the suggestion (No Add-ons) or it’s located at,
    Start/ All programs/ Accessories folder/ System tools folder/ No add-ons.
    http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-10-win-7
    http://windows.microsoft.com/en-IN/windows7/How-to-manage-add-ons-in-Internet-Explorer-9
    If using ie10 the first link will apply to ie9 as well,
    http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-10-win-7

    Activate EPM if on a 64 bit version of windows,
    Internet Explorer 10 - Enable 32-bit or 64-bit IE10 in Windows 7
    Add the Run box to the Start menu list,
    https://www.sevenforums.com/tutorials/559-start-menu-add-run-button.html
    Open the Run command and Paste this into it and Okay,
    "C:\Program Files\Internet Explorer\iexplore.exe" -extoff
      My Computer


  5. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    I think that I managed to follow all the directions, but it still won't work. The odd thing about it is I can go to my favorites and click on one of them and get online. That is as far as it will go though. If I try to do anything on that website I will get the error message.
      My Computer


  6. Posts : 10,485
    W7 Pro SP1 64bit
       #6

    WG2091 said:
    I think that I managed to follow all the directions, but it still won't work. The odd thing about it is I can go to my favorites and click on one of them and get online. That is as far as it will go though. If I try to do anything on that website I will get the error message.
    You have IE11. Some of the links that ThrashZone provided were for IE9 or IE10. However, this "IE-crashes" link (that ThrashZone provided): What to do when Internet Explorer isn't working - Windows Help takes you to a website where the content can be changed in the upper right corner to show you the steps for IE11. Near the very bottom of that "IE-crashes" website, it suggested two things that I would like to make sure you tried:

    1) Reset IE:
    If you have not already done that, I would suggest doing a complete reset IE11. You might find the steps in this forum's tutorial easier to follow (or not . Start with step 3: Internet Explorer - Reset Be sure to do step 5 for a complete reset.

    2) Uninstall/re-install IE:
    Warning: Given the state or your IE, if you revert to an earlier version of IE (uninstall IE), you might not be able to re-install IE11. But we can deal with that if it happens. At the very bottom of that "IE-crashes" website, it suggests uninstalling IE11 and re-installing it. It links you to this website: Install or uninstall Internet Explorer - Windows Help Near the bottom of that website, there are instructions to uninstall IE11. If you prefer a video, see my post here: Internet Explorer 9 - Uninstall The title of the thread speaks of IE9, both the post deals with IE9, IE10 and IE11.
      My Computer


  7. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #7

    Hi,
    Please post the startup and services sections screen shots,
    Not sure why KB3049563 would cause an issue it could be linked to AVG ?
    I'm not having any issues with it personally,

    I would suggest rolling back to ie10 like Usernameissue's suggested = Nice to see you around mate :)

    To access Manage add-ons when you can't start ie Start/ Control panel/ Internet options/ Programs section/ Manage add-ons button,

    You should be directed to the Show all choice on the bottom left column just go to Toolbars and extensions and disable all
    Take a screen shot of the list if you can
      My Computer


  8. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    I just spent twenty minutes trying to uninstall IE11, and it refuses to go away. I keep getting an error message saying that all the updates had not been uninstalled, and IE11 is still on the list.
    I tried to do a screen shot the other day and couldn't get it done. Don't know if it is the computer or me.
      My Computer


  9. Posts : 63
    Windows 7 Ultimate 32 bit,Chromium OS, windows server 2008 32bit
       #9

    use firefox to download google chrome. problem solved!
      My Computer


  10. Posts : 10,485
    W7 Pro SP1 64bit
       #10

    Were you able to do a complete reset of IE11 per my post here:
    IE will not load since the last batch of windows updates
      My Computer


 
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