All browsers crash on Windows 7 32bit only

ptcstudent · 15 Jun 2015

Prior I had let it use system managed. Currently I have it set for 100min 5320 Max.

carwiz · 15 Jun 2015

Instead of going back and forth, run this DM Log Collector so we can see the system configuration and related files. Don't create another thread.

ptcstudent · 15 Jun 2015

Increasing the Paging File from system managed to 5320 max helped chrome last a little bit longer (about 6 webpages instead of 1-2) before crashing. Attached is the zip of the log collector. The system information is not the same as what's listed on my profile as this is a lab computer (for blowing up and unrestricted on the schools network for networking class).

carwiz · 15 Jun 2015

Still looking over the system but did you reboot after uninstalling Java? It's still showing the update process in startup.

Are you stuck with Avira AV? A lighter and faster AV is available from Microsoft called Microsoft Security Essentials.

This is the list of loaded modules for Avira.

Code:

aebb 8.1.2.0 59.03 KB (60,448 bytes) 6/9/2015 9:20 
AM Avira Operations GmbH & Co. KG c:\program 
files\avira\antivirus\aebb.dll
aecore 8.3.6.2 237.91 KB (243,624 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aecore.dll
aedroid 8.4.3.238 1.31 MB 
(1,376,320 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aedroid.dll
aeemu 8.1.3.4 389.91 KB (399,264 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aeemu.dll
aeexp 8.4.2.88 260.05 KB (266,296 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aeexp.dll
aegen 8.1.7.40 445.91 KB (456,608 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aegen.dll
aehelp 8.3.2.0 274.86 KB (281,456 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aehelp.dll
aeheur 8.1.4.1734 8.10 MB 
(8,492,968 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aeheur.dll
aemobile 8.1.7.4 273.91 KB 
(280,488 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aemobile.dll
aeoffice 8.3.1.34 383.13 KB (392,320 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. KG c:\program files\avira\antivirus\aeoffice.dll
aepack 8.4.0.80 775.13 KB 
(793,728 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aepack.dll
aerdl 8.2.1.20 713.91 KB (731,040 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aerdl.dll
aesbx 8.2.21.0 1.55 MB (1,622,072 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aesbx.dll
aescn 8.3.2.10 139.12 KB (142,456 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aescn.dll
aescript 8.2.2.72 509.91 KB 
(522,152 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aescript.dll
aevdf 8.3.1.6 130.85 KB (133,992 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aevdf.dll
apcfile 2.7.1.3 165.08 KB (169,040 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\apcfile.dll
avesvc 15.0.11.550 157.30 KB 
(161,072 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avesvc.dll
avesvcr 15.0.11.478 14.24 KB 
(14,584 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avesvcr.dll
avevtlog 15.0.11.550 190.74 KB 
(195,320 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avevtlog.dll
avgio 15.0.11.478 65.00 KB 
(66,560 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avgio.dll
avgnt 15.0.11.574 713.30 KB 
(730,416 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avgnt.exe
avguard 15.0.11.572 440.24 KB 
(450,808 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avguard.exe
avipc 15.0.11.478 84.95 KB 
(86,984 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avipc.dll
Avira.OE.AvConnectorNative 1.1.39.0 74.52 
KB (76,304 bytes) 5/21/2015 10:59 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\launcher\avira.oe.avconnectornative.dll
Avira.OE.ExtApi 1.1.39.0 33.28 
KB (34,080 bytes) 6/9/2015 9:21 AM Avira Operations GmbH & Co. 
KG c:\users\cjohnson\appdata\local\temp\avgnt.exe\avira.oe.extapi.dll
Avira.OE.NativeCore 1.1.39.0 197.24 
KB (201,976 bytes) 5/21/2015 10:58 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\launcher\avira.oe.nativecore.dll
avlode 15.0.11.572 597.30 
KB (611,632 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avlode.dll
avpref 15.0.11.478 52.95 KB 
(54,216 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avpref.dll
avreg 15.0.11.550 270.30 KB 
(276,784 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avreg.dll
avshadow 15.0.11.574 419.24 KB 
(429,304 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avshadow.exe
avwinll 15.0.11.478 25.30 KB 
(25,904 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avwinll.dll
ccev 15.0.11.574 377.74 KB 
(386,808 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccev.dll
ccevrc 15.0.11.478 18.24 KB (18,680 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccevrc.dll
ccfwmgt 15.0.11.574 231.24 KB 
(236,792 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccfwmgt.dll
ccfwmgtrc 15.0.11.478 14.30 KB 
(14,640 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccfwmgtrc.dll
ccgen 15.0.11.574 912.51 KB 
(934,408 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccgen.dll
ccgenrc 15.0.11.478 45.80 KB 
(46,896 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccgenrc.dll
ccgrdrc 15.0.11.478 28.00 KB 
(28,672 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccgrdrc.dll
ccgrdw 15.0.11.550 96.74 KB 
(99,064 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccgrdw.dll
ccguard 15.0.11.574 375.74 KB 
(384,760 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccguard.dll
cclic 15.0.11.574 140.80 KB 
(144,176 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\cclic.dll
cclicrc 15.0.11.478 9.80 KB (10,032 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\cclicrc.dll
ccmainrc 15.0.11.478 14.74 KB 
(15,096 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccmainrc.dll
ccmguard 15.0.11.574 512.80 KB 
(525,104 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccmguard.dll
ccmsg 15.0.11.574 274.95 KB 
(281,544 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccmsg.dll
ccmsgrc 15.0.11.478 10.30 KB 
(10,544 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccmsgrc.dll
ccupdate 15.0.11.574 291.51 KB 
(298,504 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccupdate.dll
ccupdrc 15.0.11.478 27.50 KB 
(28,160 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccupdrc.dll
ccupdw 15.0.11.550 193.24 KB 
(197,880 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccupdw.dll
ccwgrd 15.0.11.574 557.74 KB 
(571,128 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccwgrd.dll
ccwkrlib 15.0.11.572 711.24 KB 
(728,312 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccwkrlib.dll
cfglib 15.0.11.550 102.74 KB 
(105,208 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\cfglib.dll
commonimagerc 15.0.11.478 4.08 MB 
(4,281,800 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\commonimagerc.dll
commontextrc 15.0.11.478 68.74 
KB (70,392 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\commontextrc.dll
firewall 15.0.11.478 27.30 
KB (27,952 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\firewall.dll
gavidb 15.0.11.572 169.80 KB 
(173,872 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gavidb.dll
gpavgio 15.0.11.572 295.74 KB 
(302,840 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpavgio.dll
gpgen 15.0.11.550 130.24 KB 
(133,368 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpgen.dll
gpgenrep 15.0.11.550 59.45 KB 
(60,872 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpgenrep.dll
gpgrd 15.0.11.550 43.24 KB 
(44,280 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpgrd.dll
gpgui 15.0.11.550 63.45 KB (64,968 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpgui.dll
gpipc 15.0.11.550 213.24 KB 
(218,360 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpipc.dll
gplegacy 15.0.11.542 27.01 KB 
(27,656 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gplegacy.dll
gpschd 15.0.11.572 196.51 KB 
(201,224 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpschd.dll
grdcore 15.0.11.550 409.74 KB 
(419,576 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\grdcore.dll
guardmsg 15.0.11.478 39.80 KB 
(40,752 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\guardmsg.dll
msgclient 15.0.11.550 107.74 KB 
(110,328 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\msgclient.dll
onlcfg 15.0.11.542 29.74 KB 
(30,456 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\onlcfg.dll
productimagerc 15.0.11.478 83.24 
KB (85,240 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\57\productimagerc.dll
producttextrc 15.0.11.478 13.24 
KB (13,560 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\57\producttextrc.dll
productutilities 15.0.11.572 728.80 
KB (746,288 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\productutilities.dll
sched 15.0.11.572 440.24 
KB (450,808 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\sched.exe
schedr 15.0.11.478 14.24 KB (14,584 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\schedr.dll
shlext 15.0.11.550 85.74 KB 
(87,800 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\shlext.dll
sqlite3 15.0.11.478 444.80 KB 
(455,472 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\sqlite3.dll
systemutilities 15.0.11.546 549.30 
KB (562,480 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\systemutilities.dll
win32apiwrapper 15.0.11.478 120.95 
KB (123,848 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program files\avira\antivirus\win32apiwrapper.dll

ptcstudent · 15 Jun 2015

Yes I tried it with java uninstalled. I have multiple computers configured in the lab. Some have MSE some have Avira some have none. All computers in the lab with windows 7 32bit have this issue regardless. I can show logs of those computers with the same result as well.

carwiz · 15 Jun 2015

Do you have any browser add-ins?

I don't see anything that jumps out except there's a lot running on that 2-core CPU.

Download and install the free Malwarebytes Antimalware scanner. During the install you will be presented a finish screen. Be sure to uncheck the trial and any other software offerings. Let it update then run a full scan.

This is an old image but should be similar.

ptcstudent · 15 Jun 2015

Some computers have Avira Web protection, some have Java plugins. Most have none, I have tried running without add-ins / extensions and it still crashes.

Even though most of the computers are fresh installs and won't have any bugs in them I ran a scan for you.

carwiz · 15 Jun 2015

Ok. Just wanted to see if MBAM might have flagged any add-ons.

I'm tapped out. I'll ask for additional help and see if anyone else has ideas. It's clear they're running out of memory but they shouldn't with 8+GB. There may be something running that's causing a memory leak.

One last test: Follow the Clean Startup Tutorial for Services and the Startup Tab (before going to Step Two). Then see if they still crash.

ptcstudent · 15 Jun 2015

Running clean boot still caused a crash. That's fine this has been an ongoing project for us for about 3 days. Any other information suggested I won't be able to test until tomorrow. The labs accessible only from 7am-2pm EST

carwiz · 15 Jun 2015

Ok. There's a lot to go over so help may take a while.