Problems viewing certain webpages IE 11

UsernameIssues said:

I'm not suggesting that you uninstall Flash again, but here are the steps that Adobe suggests doing when the normal uninstallation process fails. Not that the the normal uninstallation process failed for you - I'm just citing that process in case it adds something to your already excellent troubleshooting skills.

You mentioned that deleting certain IE folders fixes the issue until you reboot. Problem solved. Don't reboot

Does that mean that you can go for days without this website formatting issue showing up? Only a reboot triggers the issue?

Have you tried these things in this order:
delete those "IE folders" that we talked about in your last thread
do the clean startup steps
(reboot as part of the clean startup steps)
surf to the test website

The goal of those steps in that order is to see if some other app is corrupting something in those IE folders at startup.

I've gone a couple of days without having a problem after removing the folders as long as I don't reboot. So it definitely appears that rebooting restarts the issue. I just did what you suggested, remove the folders and make sure that the site was working correctly. I then did a clean reboot without any non-MS services nor any startup items starting up. Again the problem appeared immediately after the reboot. Something in the reboot is deftly triggering it, I may look at the MS services that automatically start during reboot and see if I can disable any of them without causing any problems. Any ideas what ones to try?

ThrashZone said:

There might be a incompatibility with your dragon software
Have you confirmed with the developers site compatibility with ie11 ?

They had been working find the other for quite a while so I doubt that but I've also disabled that and I still have the problem. If you look at the post above you can see when I just tried.

To say it's a strange issue is an understatement

Msradell said:

UsernameIssues said:

I'm not suggesting that you uninstall Flash again, but here are the steps that Adobe suggests doing when the normal uninstallation process fails. Not that the the normal uninstallation process failed for you - I'm just citing that process in case it adds something to your already excellent troubleshooting skills.

You mentioned that deleting certain IE folders fixes the issue until you reboot. Problem solved. Don't reboot

Does that mean that you can go for days without this website formatting issue showing up? Only a reboot triggers the issue?

Have you tried these things in this order:
delete those "IE folders" that we talked about in your last thread
do the clean startup steps
(reboot as part of the clean startup steps)
surf to the test website

The goal of those steps in that order is to see if some other app is corrupting something in those IE folders at startup.

I've gone a couple of days without having a problem after removing the folders as long as I don't reboot. So it definitely appears that rebooting restarts the issue. I just did what you suggested, remove the folders and make sure that the site was working correctly. I then did a clean reboot without any non-MS services nor any startup items starting up. Again the problem appeared immediately after the reboot. Something in the reboot is deftly triggering it, I may look at the MS services that automatically start during reboot and see if I can disable any of them without causing any problems. Any ideas what ones to try?

That might be too dangerous.

If you are willing:
delete the folders again
do not test the website
do the clean startup steps - reboot as a part of those steps
check to see if those folders came back without starting IE

I would expect everything under C:\Users\username\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch to be rebuilt upon reboot. I'm not sure what else should show if IE is not started after folder deletion and a clean reboot.

Without going into a lot of detail, just let us know if there are folders in these 3 areas:
C:\Users\username\AppData\Local\Microsoft\Internet Explorer
C:\Users\username\AppData\LocalLow\Microsoft\Internet Explorer
C:\Users\username\AppData\Roaming\Microsoft\Internet Explorer
If there are, then I'll do some testing on my end before suggesting the next test.

I believe I found the problem. I had tracking prediction turned on for Internet Explorer and the following protection group was enabled :

Name TRUSTe

Status Disabled

Address
http://easy-tracking-protection.truste.com/easy.tpl



I disabled it and rebooted and everything worked after the reboot! I'll continue to do some more testing to make sure but it looks like this may have been the problem. Maybe for some reason the website uses tracking protection to give you more localized news and weather?

UsernameIssues said:

Msradell said:

UsernameIssues said:

I'm not suggesting that you uninstall Flash again, but here are the steps that Adobe suggests doing when the normal uninstallation process fails. Not that the the normal uninstallation process failed for you - I'm just citing that process in case it adds something to your already excellent troubleshooting skills.

You mentioned that deleting certain IE folders fixes the issue until you reboot. Problem solved. Don't reboot

Does that mean that you can go for days without this website formatting issue showing up? Only a reboot triggers the issue?

Have you tried these things in this order:
delete those "IE folders" that we talked about in your last thread
do the clean startup steps
(reboot as part of the clean startup steps)
surf to the test website

The goal of those steps in that order is to see if some other app is corrupting something in those IE folders at startup.

I've gone a couple of days without having a problem after removing the folders as long as I don't reboot. So it definitely appears that rebooting restarts the issue. I just did what you suggested, remove the folders and make sure that the site was working correctly. I then did a clean reboot without any non-MS services nor any startup items starting up. Again the problem appeared immediately after the reboot. Something in the reboot is deftly triggering it, I may look at the MS services that automatically start during reboot and see if I can disable any of them without causing any problems. Any ideas what ones to try?

That might be too dangerous.

If you are willing:
delete the folders again
do not test the website
do the clean startup steps - reboot as a part of those steps
check to see if those folders came back without starting IE

I would expect everything under C:\Users\username\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch to be rebuilt upon reboot. I'm not sure what else should show if IE is not started after folder deletion and a clean reboot.

Without going into a lot of detail, just let us know if there are folders in these 3 areas:
C:\Users\username\AppData\Local\Microsoft\Internet Explorer
C:\Users\username\AppData\LocalLow\Microsoft\Internet Explorer
C:\Users\username\AppData\Roaming\Microsoft\Internet Explorer
If there are, then I'll do some testing on my end before suggesting the next test.

Thanks for giving me some more ideas but hopefully I solve the problem (see the post directly above). In answer to your question however I have two of the three folders but I do not have the folder
C:\Users\username\AppData\LocalLow\Microsoft\Internet Explorer.

Msradell said:

I believe I found the problem. I had tracking prediction turned on for Internet Explorer and the following protection group was enabled :

Name TRUSTe

Status Disabled

Address
http://easy-tracking-protection.truste.com/easy.tpl



I disabled it and rebooted and everything worked after the reboot! I'll continue to do some more testing to make sure but it looks like this may have been the problem. Maybe for some reason the website uses tracking protection to give you more localized news and weather?

Glad that you found it.

I don't know much about that tool. I'll look into it someday