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Windows 7: crashes IE11

24 Sep 2015   #1

Windows 7 Home Premium 64 bit SP1 crashes IE11

The above URL will frequently cause IE11 to stop working. IE11 is effectively useless until the system is rebooted. SWMBO (wife) insists on using IE11 and it's driving me crazy why this is happening. The URL works fine with no issue on FF v41, but it's using AdBlockPlus and Ghostery. Can someone give me a hint on what to look at? Clearly, I'm stumped. Thanks. Jim

My System SpecsSystem Spec
25 Sep 2015   #2

W7 Pro SP1 64bit

You mentioned having to restart her computer before you could use IE11 again. Did you check Task Manager to see that all instances of IE11 had exited? Manually kill the ones that might still be around.

Take note of her home page tab(s) and any bars* that she like to have showing.

*Menu bar, Favorites bar, Status bar....

Then completely reset IE via these steps:
Internet Explorer - Reset
Including step 5.

If her OS is 64bit, turn on EPM after the reset:
Internet Explorer 10 - Enable 32-bit or 64-bit IE10 in Windows 7
(applies to IE11 too)

Uninstall NIS** and use MSE while we troubleshoot this.

**guessing that you both use the same AV app.

If IE11 still crashes, try starting IE without any add-ons.
"C:\Program Files\Internet Explorer\iexplore.exe"  -extoff infected lots of visitors late last year via Flash based adverts. There is no way to keep Flash patched. Each new version still has flaws. Yahoo (and many other websites) was serving up CryptoWall variants. I hope that she has a good data backup scheme.
My System SpecsSystem Spec
25 Sep 2015   #3

Windows 7 Home Premium 64 bit SP1

Thanks for the rapid reply.
1. I had checked Task Manager, no other instances of !E running.
2. I have done the reset before. It seemed to correct things for awhile, but the issue returns after some time.
3. Already running with EPM.
4. The next time it fails, I'll try the manual start you suggest.
5. I was already suspicious of browser hijack via served up advertisements, since there are no blocking add ons enabled with IE11 on this system. Since it happens so randomly (but often), My assumption was ads with malware or third party pixel element. Also the reason I run AdBlockPlus and Ghostery on FF.
Thanks again. I'll keep watch and see what happens and post a follow up the next time it happens.
My System SpecsSystem Spec

26 Sep 2015   #4
Layback Bear

Windows 10 Pro. 64/ version 1709

Okay folks what is this? (EPM)

From post #3
3. Already running with EPM.
Programs I would run if it was my computer to check for bad things.


Eset free Online Scan.

Free Virus Scan | ESET Online Scanner | ESET

AdwCleaner from Bleeping Computer.

AdwCleaner Download crashes IE11-adwcleaner-1.jpg

My System SpecsSystem Spec
26 Sep 2015   #5

W7 Pro SP1 64bit

EPM = Enhanced Protected Mode.

You should have it turned on too.

See the second link in post #2 for more info.
My System SpecsSystem Spec
26 Sep 2015   #6

Win-7-Pro64bit 7-H-Prem-64bit

I didn't have any issues with ie10 what add-ons do you have in ie11 ?
Use In-Private browsing.
My System SpecsSystem Spec
26 Sep 2015   #7
Layback Bear

Windows 10 Pro. 64/ version 1709

Thank you UsernameIssues.
I seldom use I.E. but I did check and turned it on.
My System SpecsSystem Spec
26 Sep 2015   #8

W7 Pro SP1 64bit

You are welcome.

I was going by this in your specs:
Browser I.E. 11 default/Firefox
I figured that you used IE11 the most.
My System SpecsSystem Spec
26 Sep 2015   #9
Layback Bear

Windows 10 Pro. 64/ version 1709

I keep I.E. as default because things from Microsoft seem to work better.
It seemed to even help downloading Windows 7 Updates until Microsoft plugged up the pipe line with Windows 10.
My System SpecsSystem Spec
26 Sep 2015   #10

Windows 7 Home Premium 64 bit SP1

IE11 stopped working again on Yahoo news site. Oddly enough, for the first time, IE auto-recovered from the halt. Yes, automatic crash recovery is enabled in internet options. Given that Yahoo news is full of served up BS advertisements disguised as news articles, I'm betting this is where the problem is originating. Maybe one of these days, I'll get lucky and trap one. MSERT, malwarebytes, NIS, and Spybot failed to find anything. CCleaner is also run after every IE session.
My System SpecsSystem Spec
Reply crashes IE11

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