Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: IE 11 damaged by WEBROOT Secure Anywhere

16 Jan 2016   #1

Windows 7 Home Premium 64-bit
IE 11 damaged by WEBROOT Secure Anywhere

Hey all,
I recently came to the end of my subscription with Webroot, and decided to make a change.

All in the same day, I removed Webroot (no easy task), installed updates (including Security Essentials), uninstalled SE, ran Malwarebytes (which claimed to have found something, but I have been unable to determine what it was and subsequent scans have found nothing else),installed McAfee, and restarted a number of times. At one point immediately after the Webroot uninstall, IE 11 became unusable and refused to launch. I may have jumped to the wrong conclusion, but the impression was that Webroot damaged my system when it was uninstalled.

I attempted to restore to a point before all of it, but IE 11 still would not work.

I uninstalled IE 11 which started me off at IE 8.

After dozens of attempts to run updates to IE, I ended up starting at 8 and working my way up through updating 9 and then 10. But 11 refuses to be installed from any source.

I went to the registry and the only entry I could find was under GWX "Blocks". In my typical idiotic fashion, I deleted the entry. It didn't hurt anything, but IE 11 still will not install, and now I am receiving Windows death threats for using IE 10 and being told to upgrade to IE 11 immediately.

That is a slight overstatement, but close enough. Anyone have any ideas that would not include a full wipe and clean install of Windows 7?

My System SpecsSystem Spec
17 Jan 2016   #2

Windows 7 Home Premium 64-bit

Update: Removed the GWX (Get Windows 10) nagware completely, but still unable to get IE to update past version 10. So, I don't think it was simply a complication with that particular Windows update. It seems as though something is actively blocking the installation of IE 11 for some reason, and I am still blaming Webroot. I don't know if it hosed my registry or left something behind that is causing the problem.

Please help, guys
My System SpecsSystem Spec
19 Jan 2016   #3

Win-7-Pro64bit 7-H-Prem-64bit

Hi and welcome to SevenForums,
Well ie11 is the first version to have all ssl options disabled and all tsl options enables in Internet options and advanced section way at the bottom

So to test you could disable the above options in ie10 and see what happens.
When upgrading sometimes it's not a bad idea to completely reset and delete personal setting in the older version first.
My System SpecsSystem Spec


 IE 11 damaged by WEBROOT Secure Anywhere

Thread Tools

Similar help and support threads
Thread Forum
Can I run Webroot w/ MSE?
Despite taking all best practices cautions, some malware is still getting through. I would like to add Webroot (2013) as another security layer. Is it compatible with MSE?
System Security
I see a file called " c:\Program Files\Webroot\WRSA.exe:-ul " and do not know whether it is good or bad. Who knows what this is?
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:53.
Twitter Facebook Google+