Browser and email stopped working

LePike · 17 Apr 2016

Hi all,

recently both my Firefox browser and outlook 10 stopped working, the message for the browser was 'cannot connect to the server' outlook reported that the send and receive tasks could not be completed. I next tried using IE11 with outlook, IE with Thunderbird and Firefox with Thunderbird, all without any luck.

I checked with my ISP and they see no problem. I can also use Skye with no problems. I have tried re-installing outlook and installed Thunderbird downloaded from another machine with no change and reset the system to a restore point prior to the problem starting still no joy!

My PC is a HP Pavilion model p7 1010a running Windows 7 professional 64 bit.

Any help would be appreciated.

ICIT2LOL · 20 Apr 2016

Hello and welcome LePike mate have you tried updating the drivers for the LAN and WLAN?? worth a try
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Now it might also be worth running these too
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 < the sfc is usually best done more than two times one go can often miss something

if no go then these

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

LePike · 20 Apr 2016

ICIT2LOL,

thanks for responding. I have a problem with your first suggestion as I can't access the internet with my HP PC and it appears that HP require direct access to the machine.

In the meantime I'll download the anti-malware programs you suggest on another machine and install and run them one at a time and see if there is any remedy there, I'll also view the suggested tutorials.