Dots on Browsers, IE11 and Google Chrome

Good day,

I am trying to help a user that has White dots on her browser sessions, she is using IE11 and google chrome, she sees the dots on both browsers.
the other apps on her laptop, are ok, no dots, displays fine.
what I have done so far to troubleshoot this:

1. update video driver
2. delete the settings for IE and Chrome in the user profile
3. restarted laptop

next thing to try is to login as myself and see if I see the dots on the browser. the user is remote, in Texas, I am in upstate NY. I am also considering uninstalling chrome and IE 11 and reinstalling, but I don't think that will help.

I gotta be honest on this, this is the 1st time I ever saw this issue.

mikecirb said:

Good day,

I am trying to help a user that has White dots on her browser sessions, she is using IE11 and google chrome, she sees the dots on both browsers.
the other apps on her laptop, are ok, no dots, displays fine.
what I have done so far to troubleshoot this:

1. update video driver
2. delete the settings for IE and Chrome in the user profile
3. restarted laptop

next thing to try is to login as myself and see if I see the dots on the browser. the user is remote, in Texas, I am in upstate NY. I am also considering uninstalling chrome and IE 11 and reinstalling, but I don't think that will help.

I gotta be honest on this, this is the 1st time I ever saw this issue.

Can you provide a screenshot of these dots?
Screenshots and Files - Upload and Post in Seven Forums

thanks.. I will give that a try

i attached a word doc with the screen shots... as you page down in the browsers, the page starts to "break up"