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Windows 7: Cannot Open Attachments with Live Mail (

15 May 2016   #11

Windows 7 home premium 64 bit

Unsolved again...

I've spent about 6 hours over the past 2 days doing the I'd-rather-they-pulled-out-my-fingernails chat with 3 separate MS techs...

It was always 'my fault' or 'my computer' or 'the account is currently updating and this caused the behavior' BS until I escalated it to Level 2. I assume the Level 1 guys get paid although the difference between them and a trained chimpanzee is arguable. The L2 guy immediately told me it was a known issue, briefly took over the computer, downloaded some sort of screen capturing pgm, had me run through the steps with and said he'd call me tomorrow.

I'll keep you posted.

My System SpecsSystem Spec
15 May 2016   #12

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

Well that's interesting, looking forward to hearing how this gets fixed.
My System SpecsSystem Spec
16 May 2016   #13

Windows 7 home premium 64 bit

MS Level 3 Support - here we come...

Turns out that my wife's (and everybody elses) email account is being migrated to a new version, and while an account is being migrated the email attachments will not work correctly. The rub is that this migration shouldn't take more than a couple hours, but my wife's has been in this process for several weeks.

Level 2 actually called me on the phone and he'll act as an intermediary between me and Level 3. He can't give me a time, but he does promise that the issue with her account will be corrected. Uh-huh....

Hope they have enough Eye of Newt on hand.
My System SpecsSystem Spec

16 May 2016   #14

Windows 7 pro 64-bit sp 1

I wondered if it is related to the outlook changes that are suppose to happen next month. Windows Live Mail 2012 will not connect to
My System SpecsSystem Spec

 Cannot Open Attachments with Live Mail (

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