Cannot download anything

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  1. Posts : 449
    Windows 7 Home Premium
       #1

    Cannot download anything


    Dell Inspiron 2305
    7 Home Premium 64-bit
    AMD Athlon 2 x4 610e Processor 2,4 Ghz
    4G RAM

    When I download something in IE I get the following : Your current security settings do not allow this file to be downloaded.

    When I download something in Google Chrome I get the following: It appears to try to download but indicates it was blocked.

    All AV is disabled, firewall is turned off.
    I was able to install Malwarebytes from a thumb drive and run it. Found a lot of PUPS and 2 trojans. All have been cleaned up. Also ran Adwcleaner and Ccleaner (not the registry part).

    I am trying to install SP1 which is in the Windows Update but it always fails. Attempted to put it on a thumb drive but am confused as to how because on the site https://www.microsoft.com/en-us/down...s.aspx?id=5842 shows many to choose from. Never did it this way.

    My thought process tells me to get the machine current on updates and then proceed. Not sure how to handle this one.
      My Computer


  2. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi Copyman,
    can you a run this tool, copy/paste output
    http://go.microsoft.com/fwlink/?LinkID=52012

    then copy/paste todays entries from the windowsUpdate log.

    what version IE are you running.

    Roy
      My Computer


  3. Posts : 449
    Windows 7 Home Premium
    Thread Starter
       #3

    Here they are. thanks for helping.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {A4CC52A7-C361-4313-A7CB-88F2B731A8AD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.150318-1623
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A4CC52A7-C361-4313-A7CB-88F2B731A8AD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2450691841-2486120219-3845643632</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron One 2305</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20101111000000.000000+000</Date></BIOS><HWID>B5B93607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3322010
    Installation ID: 005465648082220780551885769113719176146093508856997225
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 5/28/2016 8:38:52 AM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:1:2016 21:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GGih0iLTI6I9D4/oKpiBPp9Qho=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FL09   
      FACP   DELL    FL09   
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SLIC   DELL    FL09   
      SSDT   A M I   POWERNOW
      OSFR   DELL    M08
    I cannot find the windows update log. I thought it was in C:\users\username\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    Last edited by Brink; 28 May 2016 at 10:32. Reason: code box
      My Computer


  4. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi Copyman,
    c>windows> logs > WULogs
    Are you dual booting or have an external drive with the OS on it

    Roy
      My Computer


  5. Posts : 449
    Windows 7 Home Premium
    Thread Starter
       #5

    There is no WULogs in the logs file. No dual boot. I have an ISO download of the OS on a dvd with SP1. The OS on the PC in question has no SP1.

    I attached a snip it of whats in the log folder.
    Cannot download anything Attached Files
      My Computer


  6. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    My Bad
    C>windows>WindowsUpdate

    What IE are you running???

    can you remember trojans name, they do tend to alter permissions

    The real easy way use your ISO sp1, clean install, that will clear any trojan remnants
    Clean Install Windows 7


    Roy
      My Computer


  7. Posts : 449
    Windows 7 Home Premium
    Thread Starter
       #7

    Hope this is it. Internet Explorer 9. Trojan Agent and Trojan Sharpo.PGEN. I attached the Malwarebytes log as well.
    Cannot download anything Attached Files
      My Computer


  8. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #8

    Hi Copyman
    Rerun Malwarebytes, BUT in the dashboard enable Rootkit detection,
    Im heading towards the clean install option, there's an awfull lot of infection.
    WU log is showing permissions error

    Roy
      My Computer


  9. Posts : 449
    Windows 7 Home Premium
    Thread Starter
       #9

    Ran Malwarebytes with Rootkit detection. Found 4 more trojans:

    Root.Pihar.b.MBR
    Forged Physical Sector
    Trojan.Agent
    Trojan.Agent

    There was no log showing for me to post but thats all there was. Heck, I was thinking clean install after my first scan but was hoping to find a way around it. What do you think? Just go ahead with a clean install? I have an ISO file I downloaded a few years back or is there a better place to get it? Prior to install I normally do an image just in case something happens I can at least put it back to where its at now. Then I will do backup of data and then the install.

    I do however have another question: Should I wipe everything on the drive and then install or should I just install on the C: partition and leave the recovery and OEM partition alone? Did not know if they were affected by the malware as well. I attached a snip it of disk management for you to review if you will.
    Cannot download anything Attached Files
      My Computer


  10. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #10

    Hi Copiman,
    Thats a real NASTY its hit MBR,(master boot record).
    No other way in my opinion to go but a re-install.
    If you want to double check post in Bleepingcomputers, am i infected sub-forum xref this thread.
    Images can be corrupted as well depends on when the virus hit

    Roy
      My Computer


 
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