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#1
Facebook says there is a virus, scans clean, but computer acting weird
Some friends of mine are a retired couple in Mexico. They have two computers, one a desktop, one a laptop. I'm sorry but I don't have current spec details, though I am pretty sure this is not a hardware issue as it is affecting both computers.
To the point:
The laptop is used on Facebook. The user has suddenly become unable to either share or post anything since accessing her Zoo app on FB. There is a message that comes up stating that her computer "could" be infected by a virus or a malicious browser extension, whenever she tries to post or share. This is happening with both IE and Chrome.
The desktop was fine until this morning when she used it to access FB using Chrome. Now it is exhibiting the same issue.
Also, she took some screenshots and tried to send them to both me and my partner using Hotmail. Both came back with failures to deliver as the "addresses were invalid" We receive email from her all the time and this sudden address issue is unusual.
The computers have been scanned with Malware Bytes, MSE, and Super AntiSpyware. All scans showed clean. It is currently unknown if this problem affects other websites.
I'm stumped and I could really use some advice, please. Even just questions that I can ask them for more information would help.