a problem with firefox

reble · 29 Jul 2016

This is a HP Compaq Presario C700 laptop OS Win7 Home 32bit. I just last week changed out the laptop's HDD, the old one kick the bucket. Windows install and the other installs went fine. Wed night I was using Firefox, everything was fine. I fired up the laptop Thur morning and Firefox was been a bit slow at loading pages and so on. When I came home from my meeting Thur night and turned the laptop back on Firefox was slower then a snail in a foot race, then Firefox completly stalled out and shut down on it's own. I couldn't get Firefox to start up again without rebooting the laptop. I rebooted and Firefox worked for about 10 minutes slowly then Firefox froze again and shut down. I tried uninstalling Firefox and got the following message bellow in the screen capture. I had to go into safemode to del Firefox. But the cookies, history, bookmarks (bookmarks are backed up) weren't del. And were still in place when I reinstalled Firefox. At this point I don't know what to do. By the way I am typing this post on Internet Explorer. IE is working fine along with Windows and every other prog that I installed.

Steve

reble · 29 Jul 2016

Update I am now on my Samsung Galaxy tablet because Internet Explorer on the C700 laptop is doing the same thing as Firefox. Unless someone has some new ideas. Probably tonight I am going to whipe the HDD partition and start over again clean.

Steve

Layback Bear · 29 Jul 2016

Try using Firefox with no add-ons.

Callender · 29 Jul 2016

Have a read of this and click mozilla link in the post :

Emails lost in Firefox inbox

Alternative profile backup method:Waterfox update Profile deleted

MoxieMomma · 29 Jul 2016

Hi,

In addition to the excellent advice already offered...

You wrote:

I tried uninstalling Firefox and got the following message bellow in the screen capture. I had to go into safemode to del Firefox. But the cookies, history, bookmarks (bookmarks are backed up) weren't del. And were still in place when I reinstalled Firefox.

Your bookmarks, history, preferences, etc. are stored in your profile, not in the program.
So simply uninstalling Firefox itself will not necessarily remove those items.
Moreover, most problems with Firefox originate in the user's profile.

I agree with @Layback Bear's suggestion to try Firefox with add-ons disabled. This is called Mozilla Safe Mode (not to be confused with Windows Safe Mode). It's a temporary, non-destructive means to troubleshoot. If Safe Mode resolves the issue, then the problem is likely with a Firefox add-on or extension.

The following articles explain how to proceed logically through diagnostic steps, from "least invasive" to "most aggressive", starting with Mozilla Safe Mode:

Firefox - Standard Diagnostic
Firefox - Fix slowness, crashing, error messages, and other problems

>>It's a good idea to backup either your entire profile, or at least critical data (e.g. bookmarks) before undertaking major work, just in case.

Please let us know how it goes, so that we can all learn.

MM

reble · 29 Jul 2016

What about the fact that internet Explorer is doing the samething now. I will check out those ideas when I get back from the store.

Callender · 29 Jul 2016

reble said:

What about the fact that internet Explorer is doing the same thing now.

You mean freezing?

Callender · 29 Jul 2016

Try a clean startup:

Troubleshoot Application Conflicts by Performing a Clean Startup

indianacarnie · 29 Jul 2016

I'd look at your network drivers too. If this problem is occurring in multiple browsers and everything else is o.k. (Windows itself), I'd look at wi-fi/Lan etc drivers.

Callender · 29 Jul 2016

Ditto on that. 1st post says IE okay but not FF. Later stated problems with both.

Simple steps to try are also reset router - via reset button and change DNS. Reboot after changing DNS.

Pages take a long time and unresponsive-all browsers