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Windows 7: Internet connected. Browsers don't work

17 Aug 2016   #1

Windows 7 home premium sp 1
Internet connected. Browsers don't work

Hello. I've tried everything I can think of, plus many recommendations online. For some reason, my desktop broadcasts, chrome Firefox and ie, will not open any webpages.

What is the first step i should take?

My System SpecsSystem Spec
17 Aug 2016   #2

win 8 32 bit

Welcome to the forum. What happens when you try to load does it give any messages? open a cmd prompt type ipconfig /all
then post results
My System SpecsSystem Spec
18 Aug 2016   #3

Windows 7 x64

Check on the modem is there is any indication that the connect to your ISP is good.

Look for the internet icon on the bottom taskbar and then click to "Open Network and Sharing Center".
If the connection from modem to ISP is good, meaning is that if cross is red, it is not connected.
If connection good, you may need to do run a antivirus.

There is also a probably a malware have prevent you for to surf.
My System SpecsSystem Spec

19 Aug 2016   #4

Windows 7 home premium sp 1

InternetOk, internet is connected via wifi. My laptop works continuously.

Ran my avast scan, no bugs.

Ran malware bytes no bugs.

Ran spy bot no bugs.

Chrome and Firefox will not work. IE works occasionally but chrome is my main browser. I uninstalled all 3 before running scans and then reinstalled all three.

Same problem
My System SpecsSystem Spec
19 Aug 2016   #5

win 8 32 bit

Can you answer post 2
My System SpecsSystem Spec
20 Aug 2016   #6

Windows 7 home premium sp 1

When I click on chrome:

It takes several seconds longer to open. It opens, but screen is white. nothing happens for about a minute, then a second small window appears in the desktop bar alongside the chrome tab. the heading of that window says Page Unresponsive. I am unable to open this window. I can open the chrome window, but it remains white. Nothing will happen, even after left sitting for an hour.

inihen I click Firefox:

Nothing at all happens!

When I click IE:

nothing at all happens, although every now it will pop up several minutes after I initiated it.

My laptop chrome, etc. work just fine. this is very strange, i've never encountered such an issue.

DNS Suffix Search list:

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix:
Description: DW1501 Wireless N WLAN Half-mini Card
Physical Address: 64-27-37-02-81-60
DCHP Enabled: Yes
Autoconfiguration Enabled: yes
IPv6 address: 2602:306:83e4:e500:91ec:6abb:2ace:afb2
Temporary IPv6 Address 2602:306:83e4:e500:b9d6:5299:8b31:6295
Link-local IPv6 address: fe80::91ec:6abb:2ace:afb2x17
IPv4 address: 192,168.1.71
Subnet mask:
Gateway: fe80::62c3:97ff:fea9:56d1x17 DHCP server
NetBIOS over Tcpip...enabled
Ethernet adapter local area connection:
Media state: media disconnected
Connection specific DNS suffix:
Descriptopn: Broadcon Netlink
Physcial address: d4-be-d9-8d-55-58
DHCP enabled: yes
autoconfig enabled: yes

Tunnel adapter
media state- disconnected
connection specific DNS suffix:
description: microsoft ISATAP adapter #2
Physical address: 00-00-00-00-00-00-e0
DHCP enabled- No
Autoconfig enabled- yes

tunnel adapter local area connection:
media state- disconnected
Connection specific DNS suffix:
Description: teredo tunneling psuedo-interface
Physical address: 00-00-00-00-00-00-00-e0
DHCP enabled: no
Autoconfig enabled- Yes
My System SpecsSystem Spec
20 Aug 2016   #7

Windows 7 x64

Maybe try this.

Disconnect the internet on both LAN and wireless.


Check the internet is still no connection.

Open each browser at a time.

This is to ensure that the browser is working or not.

The best is setting to open blank.

If browser is working, then the internet setting may not be correct.
My System SpecsSystem Spec
20 Aug 2016   #8

win 8 32 bit

Disable ipv6 set DNS to & do that on wireless and cable from a CMD prompt type ipconfig /release then ipconfig /renew
My System SpecsSystem Spec
21 Aug 2016   #9

Windows 7 home premium sp 1

Disconnected internet, opened chrome and Firefox. Browsers opened immediately. Looks like they aren't the problem.
I also went to CMD and typed /release and renew, but don't know how to change DNS.
My System SpecsSystem Spec

 Internet connected. Browsers don't work

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