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#1
IE 11 Installation Upgrade Failure
Hi,
I see the error message in the IE11_main.log file, but I am not sure the correct steps to fix he problem.
Thanks,Code:00:00.000: ==================================================================== 00:00.016: Started: 2016/09/03 (Y/M/D) 07:28:26.856 (local) 00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.016: Command line: "C:\Users\SageTV\Downloads\IE11-Windows6.1-x64-en-us.exe" 00:00.031: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.031: INFO: Previous version of Internet Explorer: 10.0.9200.17609 00:00.031: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.047: INFO: ...and 11.1.0.0... 00:00.047: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.047: INFO: iexplore.exe version check success. Install can proceed. 00:00.062: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1) 00:00.062: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt" 00:00.062: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml" 00:00.078: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab" 00:00.343: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu" 00:00.343: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1623B.tmp\Spelling_en.msu. 00:00.359: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu" 00:00.359: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1623B.tmp\Hyphenation_en.msu. 00:00.359: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab" 00:00.874: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates. 00:01.061: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use. 00:01.076: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1623B.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1623B.tmp\IE11-support\HardwareBlockingList.xml" 00:01.139: INFO: Graphics Device Information: Intel(R) HD Graphics 00:01.139: INFO: Hardware support check succeeded. Installation will continue. 00:01.139: INFO: Windows 7 operating system detected. 00:01.154: INFO: Service pack major: 1 00:01.154: INFO: Service pack minor: 0 00:01.154: INFO: Service pack name: Service Pack 1 00:01.170: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True) 00:01.170: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True) 00:01.170: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23418 >= 6.1.7601.21863 (True) 00:01.186: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23418 >= 6.1.7601.21728 (True) 00:01.186: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23418 >= 6.1.7601.22045 (True) 00:01.201: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf. 00:01.201: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True) 00:01.201: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True) 00:01.217: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True) 00:15.928: INFO: Waiting for 0 prerequisite downloads. 00:16.599: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package. 00:16.599: INFO: Waiting for 0 language pack downloads. 00:16.599: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)). 00:16.614: INFO: No reboot logic message NrApiStart(0), lParam=0x00532718 returned 0x00000000. 00:16.895: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000. 00:16.895: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014. 00:16.895: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1623B.tmp\IE11-neutral.Downloaded.cab 00:16.911: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1623B.tmp\IE11-neutral.Downloaded.cab /quiet /norestart 00:17.519: INFO: Process exit code 0x00000003 (3) [The system cannot find the path specified. ] 00:17.519: ERROR: Neutral package installation failed (exit code = 0x00000003 (3)). 00:17.535: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000. 00:17.535: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000. 00:17.535: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016. 00:17.535: INFO: Waiting for Active Setup to complete. 00:17.628: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates. 00:21.325: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install. 00:21.325: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll 00:21.341: INFO: SQM Upload returned 403 00:21.715: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1623B.tmp 00:21.747: INFO: Unable to remove directory C:\Windows\TEMP\IE1623B.tmp, marking for deletion on reboot. 00:21.747: INFO: Released Internet Explorer Installer Mutex
John