Problems With Outlook After Upgrade From XP to 7

GridLokx · 27 Oct 2016

I recently had my Toshiba A200 upgraded from Windows XP to Windows 7 (Home Premium 32bit). I have two immediate issues:

All my 'old' emails have been installed in Outlook, but not my addresses. Is it possible to open the "backupmail" file (Computer > Local Disk (C:) > Outlook) to see if the addresses were in fact backed up? And if so, how do I import them into Outlook?
Where is the Outbox? When I tried to send my own 'test' email it would not go, and when I went to shut-down Outlook, a pop-up told me there was an unsent email in the Outbox. BUT, I cannot find the Outbox to delete that email.

All help gratefully received.

P.S. How does one stop this message set-up from converting text to emoticons?

Ranger4 · 27 Oct 2016

Hi GridLokx, welcome to the Forum.

What version of Outlook are you using?.

You might have to set up an email account, if you have not already done so. Outlook will not work until you do. I see you are in Australia, so try contacting your Internet Service Provider & get help with setting up the account.

When you set up the new account, the inbox, outbox etc. are then set up as well.

GridLokx · 29 Oct 2016

Thank you Ranger 4. Outlook is installed as part of Office 2003. I spoke with ISP, but apart from supplying basic information about set-up, indicated that since they provide an online mail service, they no longer talk customers through setting-up PC based solutions. They did provide contact phone number for an Outlook support organisation which provides an online service. This eventually determined (from the Error Log)that there had been a number of failures that had effectively "corrupted" Outlook such that it couldn't login to my ISP's server ... they could fix it immediately ... for a fee that was more than I paid for the upgrade from XP to 7. As things stand I will be taking the laptop back to the technician who performed the upgrade.

Ranger4 · 29 Oct 2016

Thanks for getting back. Your ISP is sadly lacking, seeing as no doubt you are paying for their service. I use Telstra Bigpond & they certainly do help with setting up email accounts as those settings are very important.

Going back to the technician seems the best thing to do. Incidently Office 2003 is no longer supported by Microsoft, so security updates do not occur, which could make it open to malicious attack, so it might be a good idea to update to a later version of Office.

GridLokx · 30 Oct 2016

Unfortunately we are must to do things on a shoe-string: Telstra was too dear and Office 2003 was offered free. Yeh, I know, you generally get what you pay for, but until our circumstances look up we must get by as economically as we can. All good in the long run. Thanks for your responses.