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#1
Problem with IE / Chrome with downloading files.Failed-Virus scan fail
My attorney calls me with her IT problems. I normally can solve issues without the need to post but this problem is beating me. I have tried a number of things already after searching google. I tried the registry fix in the policy/attachments/etc... no luck.. It's a windows 7 pro machine (dell) and she recently started having problems with the IE and Chrome browser not downloading files. It gives the error "Failed - Virus scan failed" on both the browsers. I have installed firefox to circumvent the problem. It is a band aid as they use google's G Suite and it works best in Chrome. Can anyone help me? I've tried doing a malwarebytes scan as well as the Webroot scan... I have to call Webroot tomorrow to reset the dashboard password/security code so I can take it off to check if the problem still happens, betting it does...
I have tried a number of things. What scan tools do I need to use to post here? Fubar/FSS/IKill?