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Windows 7: Can't Watch Online Video or any Flash pages

07 Feb 2017   #11
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Screenshots from Iron. Should be the same in Chrome.
Can't Watch Online Video or any Flash pages-settings-iron.jpg
Can't Watch Online Video or any Flash pages-components-iron.jpg





My System SpecsSystem Spec
.
07 Feb 2017   #12
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

RE: "Use hardware acceleration when available" - try the opposite setting for whatever your current setting is.
My System SpecsSystem Spec
07 Feb 2017   #13
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

RE: Your internet connection. Do videos play fine on other sites? Is it a wireless connection?
My System SpecsSystem Spec
.

07 Feb 2017   #14
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Callender View Post
RE: Your internet connection. Do videos play fine on other sites? Is it a wireless connection?

Thanks a lot Callender

I will to the tech thing tomorrow as it's late in the UK now.

No it's a wired connection to the Virgin Media hub.

No, when it happens, it affects streaming videos on all sites.

thanks
My System SpecsSystem Spec
08 Feb 2017   #15
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Callender View Post
What shows up here as the "currently used player?

YouTube

Also Start> Run then type sysdm.cpl then press Enter.

Advanced Tab > Performance > Settings > Advanced Tab > Virtual Memory > Settings

Post a screenshot.

Also in Firefox type about:config in the address bar and press Enter.

Type browser.cache in the search box and check settings for highlighted items as shown below.
Attachment 396229
I cannot comment on Chrome as I will not use it. I do use Chrome variants though at times.


OK thanks a lot Callender. I hope I did it right. Here's what I have:









My System SpecsSystem Spec
08 Feb 2017   #16
RealGem

Windows 7 Home Premium 64 bit
 
 

And for Chrome:









I have no clue what any of that means. I hope it makes sense to you!

thanks a lot
My System SpecsSystem Spec
08 Feb 2017   #17
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well Pagefile looks okay. RE: Firefox browser cache settings. You appear to have disk cache enabled. It should be disabled.

Set these:

browser.cache.disk.enable = false
browser.cache.memory.enable = true

Now if Youtube is using HTML5 player by default that rules out flash player as the culprit but you seemed to see an improvement after clean installing flash player. I wonder if it would be worth trying the same thing again.

I'm almost out of ideas but you can try these:

Get about:addons-memory :: Add-ons for Firefox and add to Firefox.

Once installed type about:addons-memory into Firefox address bar and press Enter. Check the list to see if anything is using a lot of RAM.

Also it might be an idea to look at connections when Firefox or Chrome are running and playing video.

Grab a copy of Essential NetTools™ free and install it. Close all browsers and run the program.

Click the NetStat tab in the left pane. Press [Ctrl+L] for logging options.
Set them like this:
Can't Watch Online Video or any Flash pages-logging.jpg
Note where logs are saved.

Leave Essential NetTools running.

Launch Chrome and play a problem video. Exit Chrome. Launch Firefox and play a problem video. Exit Firefox.

Exit Essential NetTools. Find the logs and upload them. Maybe some other background processes/ connections could be the issue.


My System SpecsSystem Spec
08 Feb 2017   #18
RealGem

Windows 7 Home Premium 64 bit
 
 

thanks a lot Callender

I did the first bit:

browser.cache.disk.enable = false
browser.cache.memory.enable = true

Will try the others too.

Really appreciate your help

thanks
My System SpecsSystem Spec
11 Feb 2017   #19
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Callender View Post
Well Pagefile looks okay. RE: Firefox browser cache settings. You appear to have disk cache enabled. It should be disabled.

Set these:

browser.cache.disk.enable = false
browser.cache.memory.enable = true

Now if Youtube is using HTML5 player by default that rules out flash player as the culprit but you seemed to see an improvement after clean installing flash player. I wonder if it would be worth trying the same thing again.

I'm almost out of ideas but you can try these:

Get about:addons-memory :: Add-ons for Firefox and add to Firefox.

Once installed type about:addons-memory into Firefox address bar and press Enter. Check the list to see if anything is using a lot of RAM.

Also it might be an idea to look at connections when Firefox or Chrome are running and playing video.

Grab a copy of Essential NetTools™ free and install it. Close all browsers and run the program.

Click the NetStat tab in the left pane. Press [Ctrl+L] for logging options.
Set them like this:
Attachment 396246
Note where logs are saved.

Leave Essential NetTools running.

Launch Chrome and play a problem video. Exit Chrome. Launch Firefox and play a problem video. Exit Firefox.

Exit Essential NetTools. Find the logs and upload them. Maybe some other background processes/ connections could be the issue.



OK I did all this and this is what I have.









The logs from Essential NetTools are xls files. I uploaded them here:

Gofile - File sharing platform, anonymous and free

At the time the logs were taken Chrome was playing videos ok, but videos on Firefox were jumpy and unwatchable.

thanks a lot
My System SpecsSystem Spec
12 Feb 2017   #20
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks. I can't see any obvious issues in your logs. I'm out of ideas really but specifically for Firefox you could try these instructions for a clean install of Firefox that will retains bookmarks and extensions.

a problem with firefox

Ignore the part about "install add on from file" as the extension should install anyway.

Other than that I'd say update your graphics driver or reinstall it but I'm not expert on that. Actually if the problem only affected Firefox this time around you can probably rule out your graphics driver.

On another note -what is your firewall? It seems that you have a lot of stuff being allowed to connect. Do you get notified on new connections with options to block or allow?
My System SpecsSystem Spec
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 Can't Watch Online Video or any Flash pages




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