Can't Watch Online Video or any Flash pages

Callender said:

Thanks. I can't see any obvious issues in your logs. I'm out of ideas really but specifically for Firefox you could try these instructions for a clean install of Firefox that will retains bookmarks and extensions.

a problem with firefox

Ignore the part about "install add on from file" as the extension should install anyway.

Other than that I'd say update your graphics driver or reinstall it but I'm not expert on that. Actually if the problem only affected Firefox this time around you can probably rule out your graphics driver.

Thanks Callender

Yes, I think I will do a fresh reinstall of Firefox, as it has always updated onto the old version. I'll do it next time they bring out a new version as it's been about two weeks since the last new version so it'll be any day now!! (can't believe how many bloody updates - drives me mad!)

Callender said:

On another note -what is your firewall? It seems that you have a lot of stuff being allowed to connect. Do you get notified on new connections with options to block or allow?

No I don't think I get notified. From where can you tell I have lots of things connected?

And how do I disconnect them please?

thanks a lot

RealGem said:

No I don't think I get notified. From where can you tell I have lots of things connected?

And how do I disconnect them please?

Sorry - my mistake. I was looking at your netstat log followed by your processes log. When I wrote the reply I was thinking that you had a lot of connected processes but that's not the case. I kind of forgot that it's a running processes log and nothing to to with connections that are shown in the netstat log!

Callender said:

Sorry - my mistake. I was looking at your netstat log followed by your processes log. When I wrote the reply I was thinking that you had a lot of connected processes but that's not the case. I kind of forgot that it's a running processes log and nothing to to with connections that are shown in the netstat log!

OK no problem, thanks

I'll try a full new install of Firefox. That would make sense.

thanks

Sorry for the delay.

Firefox took over a month to bring out a new version! (It always seems a lot more frequent than that!)

I have now done a clean install of Firefox. Touch wood it is ok now.

(There was a hairy moment when I lost my menu bar and thought I couldn't get it back, but I found it!)

Will mark as solved if still ok in a week.

thanks Callender

Sadly a clean install did not help. Video still jumps

I'll try asking on the Firefox forums.

Did you backup the delete your old profile?

a problem with firefox - Page 2 - Windows 7 Help Forums

Uninstall Firefox from your computer - Mozilla Support Community

Callender said:

Did you backup the delete your old profile?

a problem with firefox - Page 2 - Windows 7 Help Forums

Uninstall Firefox from your computer - Mozilla Support Community

Hi Callender

I followed the instructions on the second link above.

No I did not backup, I got rid of everything to do with FF as I wanted a clean install and manually add my new prefernces later.

Did I do it wrong?

I don't know if you did it wrong. The full removal process is outlined in more detail here:

Uninstalling Firefox - MozillaZine Knowledge Base

The problem is that if any traces of the program or profile remain they might well be integrated into your fresh install and you get the same problems. If you are sure that you did a full removal of Firefox then it can't be a Firefox problem. Maybe it's time to start looking at your graphics card driver. Others can help you with that. Usually it's a case of fully removing the driver and rebooting before reinstalling a working graphics driver.

Anyway for Firefox the important parts were:

After the uninstall check for and delete
C:\Program files\Mozilla Firefox or, C:\Program Files (x86)\Mozilla Firefox

C:\Users\username\AppData\Local\Mozilla\Firefox and C:\Users\<username>\AppData\Local\Mozilla\updates and/or C:\Users\<username>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox (if found)

C:\Users\user name\AppData\Roaming\Mozilla\Firefox\Profiles\profile folder and profiles.ini file

A reboot is needed before installing a fresh copy of Firefox.

Callender said:

I don't know if you did it wrong. The full removal process is outlined in more detail here:

Uninstalling Firefox - MozillaZine Knowledge Base

The problem is that if any traces of the program or profile remain they might well be integrated into your fresh install and you get the same problems. If you are sure that you did a full removal of Firefox then it can't be a Firefox problem. Maybe it's time to start looking at your graphics card driver. Others can help you with that. Usually it's a case of fully removing the driver and rebooting before reinstalling a working graphics driver.

Anyway for Firefox the important parts were:

After the uninstall check for and delete
C:\Program files\Mozilla Firefox or, C:\Program Files (x86)\Mozilla Firefox

C:\Users\username\AppData\Local\Mozilla\Firefox and C:\Users\<username>\AppData\Local\Mozilla\updates and/or C:\Users\<username>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox (if found)

C:\Users\user name\AppData\Roaming\Mozilla\Firefox\Profiles\profile folder and profiles.ini file

A reboot is needed before installing a fresh copy of Firefox.

I know I did everything ... except I can't be sure if I rebooted first!

I guess I will have to try again.

Yes, it could be the graphics card. And the fact I can't find anyone else online with the same problem leads me to think it possibly isn't Firefox

Thanks a lot for your patience.

Test Cyberfox Portable. It uses it's own profile so doesn't mess with your Firefox profile. See if you get the same problem with videos.

Cyberfox Portable Edition - Browse Files at SourceForge.net

For your system you'd need one of the Intel optimized versions.

CyberfoxPortable_52.0.3.0_English.Intel.paf.exe for 64bit version (no Java)

or

CyberfoxPortable_52.0.3.0_English.Intel.86.paf.exe for 32bit version

Hover mouse over links to see details.