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Windows 7: Can't Watch Online Video or any Flash pages

25 Jan 2017   #1
RealGem

Windows 7 Home Premium 64 bit
 
 
Can't Watch Online Video or any Flash pages

Hi,

I'm using the latest Firefox and Chrome.

But only sometimes during the day can I watch online video. At least half of the time the videos jump and are unwatchable.

I notice in Task Manager that it is when Adobe Flash is using a lot of power that I can't watch videos.

I am also on a business course that uses a lot of video tutorials and interactive flash pages. I need to finish this course before my business advisor will help me any more. It should have taken less than 2 weeks to complete but I started it mid December, and it still says I have not completed parts that I have completed.

I contacted the site, but they say no-one else has complained about the function of the site.

Please can someone tell me:

1. why this happens.

2. And is there something I can do on the PC to stop it happening?


I already have only a few tabs open. It delete my cache and cookies regularly. And I make sure other apps are not running, so I am confused as to why I can only work half of the time.

Thank you


My System SpecsSystem Spec
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30 Jan 2017   #2
RealGem

Windows 7 Home Premium 64 bit
 
 

I thought someone would know why this happens.

Is it not a common problem then? I have spent the last week trying everything I can to speed up my PC, but it hasn't made a difference to the browsers. Video still lags and jumps a lot of the time.

Could it be related to my Virgin Media connection?

thanks
My System SpecsSystem Spec
30 Jan 2017   #3
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by RealGem View Post
Hi,

I'm using the latest Firefox and Chrome.

But only sometimes during the day can I watch online video. At least half of the time the videos jump and are unwatchable.

I notice in Task Manager that it is when Adobe Flash is using a lot of power that I can't watch videos.
I think you need to clean install flash player. If you just keep updating it when updates are available it screws up eventually.

Run the flash player removal tool:

Uninstall Flash Player for Windows

Direct download link for uninstaller: https://fpdownload.macromedia.com/ge...ash_player.exe

Follow all steps listed.

Important:

Delete the following folders:

C:\Windows\system32\Macromed\Flash
C:\Windows\SysWOW64\Macromed\Flash
%appdata%\Adobe\Flash Player
%appdata%\Macromedia\Flash Player

Copy and paste the above four lines one at a time into Start> Run dialog box or Explorer window address bar to confirm that the folders no longer exist.

You must reboot after removal.

Install flash player. Currently you can download from here:

Direct download links for installers:

For Internet Explorer :
http://fpdownload.macromedia.com/pub..._player_ax.exe

For Mozilla Firefox & Chrome :
http://fpdownload.macromedia.com/pub...ash_player.exe

Quote   Quote: Originally Posted by RealGem View Post
I am also on a business course that uses a lot of video tutorials and interactive flash pages. I need to finish this course before my business advisor will help me any more. It should have taken less than 2 weeks to complete but I started it mid December, and it still says I have not completed parts that I have completed.

I contacted the site, but they say no-one else has complained about the function of the site.

Please can someone tell me:

1. why this happens.

2. And is there something I can do on the PC to stop it happening?

I already have only a few tabs open. I delete my cache and cookies regularly. And I make sure other apps are not running, so I am confused as to why I can only work half of the time.
If the course uses cookies or flash cookies to track your progress then you'd need to figure out which cookies are used and avoid deleting those ones. It depends how your browser handles cookie deletion/ retention and whether you use any other types of browser history cleaning utilities.
My System SpecsSystem Spec
.

30 Jan 2017   #4
samuria

win 8 32 bit
 
 

What version of FF and flash if you in FF check your plugins etc they have disabled flash as its a security risk depending on ff and flash version
My System SpecsSystem Spec
31 Jan 2017   #5
RealGem

Windows 7 Home Premium 64 bit
 
 

Thanks guys,

I have the latest Flash but yes, it has always automatically updated so doing a fresh install.

I am following Callender's instructions now. Need to close browser to continue...

"I'll be back!"
My System SpecsSystem Spec
31 Jan 2017   #6
joedaman633

Windows 10 x64
 
 

Try right clicking the video, entering "Settings" and then click the "Enable Hardware Acceleration" box. What happens?
My System SpecsSystem Spec
31 Jan 2017   #7
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by joedaman633 View Post
Try right clicking the video, entering "Settings" and then click the "Enable Hardware Acceleration" box. What happens?
There is no "Enable Hardware Acceleration" option in Settings or Roght Click. This is in YouTube?

I can't really test that anyway, as the videos are playing ok at the moment.

Calender, I have done your instructions to the letter! Full uninstall of Flash and new re-install. Fingers crossed that worked! Will see how it goes for a few days then will let you know and click Solved if no problem.

thanks a lot
My System SpecsSystem Spec
01 Feb 2017   #8
joedaman633

Windows 10 x64
 
 

Quote   Quote: Originally Posted by RealGem View Post
There is no "Enable Hardware Acceleration" option in Settings or Roght Click. This is in YouTube?

I can't really test that anyway, as the videos are playing ok at the moment.

Calender, I have done your instructions to the letter! Full uninstall of Flash and new re-install. Fingers crossed that worked! Will see how it goes for a few days then will let you know and click Solved if no problem.

thanks a lot
Fingers crossed this works for you - if there is no "Settings" option then you're probably using YouTubes "HTML5 player." Reinstalling Flash shouldn't have an effect on this. Let's see how it goes though!
My System SpecsSystem Spec
07 Feb 2017   #9
RealGem

Windows 7 Home Premium 64 bit
 
 

Hi guys,

Sadly it seems it is not the Flash player that is causing it, because when I view YouTube videos only, Flash is not listed in Task Manager. It appears to be the browsers themsleves that are just using lots of memory and CPU resources. It's been fine all week but just started again the last two days.

Firefox makes the videos jump and miss out information, and uses lots of memory and CPU, while Chrome uses less CPU and only stops the videos for about half a second at a time. So far today, I have been ebale to watch some work tutorials on a private membership website, and have been able to follow along, despite the spilt second stops.

But it's impossible to follow along to a video on Firefox, as it rushes the video in places.

I tried closing tabs, but it didn't make a difference.

here are some Task Manager screeshots from both Firefox and Chrome when it happens:











Anyone know how to prevent the browsers from using such high memory or CPU?

Is it my Virgin Media connection?

thanks

My System SpecsSystem Spec
07 Feb 2017   #10
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

What shows up here as the "currently used player?

YouTube

Also Start> Run then type sysdm.cpl then press Enter.

Advanced Tab > Performance > Settings > Advanced Tab > Virtual Memory > Settings

Post a screenshot.

Also in Firefox type about:config in the address bar and press Enter.

Type browser.cache in the search box and check settings for highlighted items as shown below.
Can't Watch Online Video or any Flash pages-about_config.jpg
I cannot comment on Chrome as I will not use it. I do use Chrome variants though at times.


My System SpecsSystem Spec
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 Can't Watch Online Video or any Flash pages




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