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Windows 7: I am having a problem with my new/used laptop

26 Jan 2017   #1
reble

windows 7 home 32 bit, I just changed back from 64 to 32bit
 
 
I am having a problem with my new/used laptop

I am having a problem with my Dell Inspiron 3541 laptop, OS win 7 Home 64 bits. I have had this laptop for about 6 months with no problems. About 2 days ago. I think it is due to a web site that I looked at. Now I am getting some strange unwanted pop ups. 1 was randomly popping up on the desktop, (called trailers, as in movie trailers) I deleted that via the regedit prog. I deleted every reference to the name "trailers" in the registry. That took care of that.
I am still randomly getting the following screen captures bellow in Google Chrome (I don't get the pop ups in Internet Explorer or Firefox, I don't use them). The 1st one says I have 4 virus's in my system. I can close the box marked with the red box around it. Then I have the 2nd screen capture. It says that they detected 4 virus's on my sys. And I have to download and run a prog called "PCKeeper" ASAP. Who any what is spying on my sys, and why? The 3rd screen capture is supposably from MicroSoft them self. Part of the message on that screen capture reads as "Ignore this alert and your computer will be disabled to stop anymore damage to our network" And the only way to shut down that web page is to use Ctrl + Alt + Del > start task manager and shut down Google Chrome from there. At that point Goggle Chrome is completely frozen (only Chrome is frozen, the rest of win is fine), nothing works. The #4 screen capture. I have no beep, beep idea what it is. Is all of this stuff a spam attack or is it the normal virus, trojan horse or some kind of a worm?

Steve




Attached Thumbnails
I am having a problem with my new/used laptop-virus-warning.jpg   I am having a problem with my new/used laptop-virus-warning1.jpg   I am having a problem with my new/used laptop-virus-warning2.jpg   I am having a problem with my new/used laptop-popup.jpg  
My System SpecsSystem Spec
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26 Jan 2017   #2
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Sounds like you have been smart enough that you didn't click on any of these schemes which is a good thing.

Have you attempted to run a scan with your anti-virus program? If not, I would do that pronto.

I would also run a scan using MalwareBytes anti-malware scanner.
My System SpecsSystem Spec
26 Jan 2017   #3
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

ITS A SCAM.
the messages DO NOT COME FROM MS.

The url Provi ????
not MS phone no

As you have IE/FF i would suggest you totally uninstall Google, DO NOT SAVE any data
This includes the folders in C >> programs & programs (x86)

REBOOT

then as Stollin said run MWB, enable root kit detection.


Roy
My System SpecsSystem Spec
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27 Jan 2017   #4
reble

windows 7 home 32 bit, I just changed back from 64 to 32bit
 
 
re: I am having a problem with my new/used laptop

Thanks to Strollin and torchwood. for your input. I do have the payed version of MalwareBytes and I ran it. MalwareBites found a lot of garbage. I then uninstalled Google Chrome and everything that goes with it. Then I ran MalwareBites again. The 1st malware scan (before uninstalling Chrome) found around 125 hits. After uninstalling everything to do with Google Chrome. I ran the Malware scan again, there was still about 20 hits. I cleaned those out. Rebooted and ran a 3rd scan, clean as a whistle, NO hits!!

Steve

Quote   Quote: Originally Posted by strollin View Post
Sounds like you have been smart enough that you didn't click on any of these schemes which is a good thing.

Have you attempted to run a scan with your anti-virus program? If not, I would do that pronto.

I would also run a scan using MalwareBytes anti-malware scanner.
Quote   Quote: Originally Posted by torchwood;
ITS A SCAM.
the messages DO NOT COME FROM MS.

The url Provi ????
not MS phone no

As you have IE/FF i would suggest you totally uninstall Google, DO NOT SAVE any data
This includes the folders in C >> programs & programs (x86)

REBOOT

then as Stollin said run MWB, enable root kit detection.


Roy
My System SpecsSystem Spec
27 Jan 2017   #5
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

That's great that there were no hits during the scan but the big question is: Are your popups gone too?
My System SpecsSystem Spec
27 Jan 2017   #6
reble

windows 7 home 32 bit, I just changed back from 64 to 32bit
 
 

I guess the problem isn't solved yet. I am now getting redirects in Firefox.

Quote   Quote: Originally Posted by strollin View Post
That's great that there were no hits during the scan but the big question is: Are your popups gone too?
My System SpecsSystem Spec
29 Jan 2017   #7
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by reble View Post
I guess the problem isn't solved yet. I am now getting redirects in Firefox.
Have your number of popups decreased since you did the Malwarebytes? Having a few of them is no big deal, but if you have them all of the time, that is a problem.
My System SpecsSystem Spec
29 Jan 2017   #8
reble

windows 7 home 32 bit, I just changed back from 64 to 32bit
 
 
re: I am having a problem with my new/used laptop

Nope the popups are still continuing. When I hit the quote to make this post I was redirected to the following 2 web pages bellow. An one other popup that keeps coming up (but I won't screen capture it and pose it) It is a XXXX porn site. But you can see that these redirects are automatic start in nature and not even close to the subject in question.

Steve

Quote   Quote: Originally Posted by bigmck View Post
Have your number of popups decreased since you did the Malwarebytes? Having a few of them is no big deal, but if you have them all of the time, that is a problem.


Attached Thumbnails
I am having a problem with my new/used laptop-new-popup.jpg   I am having a problem with my new/used laptop-new-popup1.jpg  
My System SpecsSystem Spec
30 Jan 2017   #9
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

You need to run a few dedicated adware scanners:

ToolsLib - Downloads - AdwCleaner

Download ZHPCleaner - MajorGeeks

Ultra Adware Killer

Note: ADWcleaner will prompt you to select items to remove after a scan.

ZHP Cleaner will remove all items unless you validate your choices first before closing the window. See more on that here: Weird browsing

UAK will require you to manually add items to keep to the whitelist.

Basics of UAK - run a scan and add items to whitelist or uncheck any items that should not be deleted. Whitelist items via right clicking on selected items. Manage whitelist via "Menu" button.
My System SpecsSystem Spec
30 Jan 2017   #10
reble

windows 7 home 32 bit, I just changed back from 64 to 32bit
 
 

The problem is that some prog's and games have adware linked to the prog's or games and if you delete the adware then the prog/game stops working and I don't know whitch adwares to delete.

Quote   Quote: Originally Posted by Callender View Post
You need to run a few dedicated adware scanners:

ToolsLib - Downloads - AdwCleaner

Download ZHPCleaner - MajorGeeks

Ultra Adware Killer

Note: ADWcleaner will prompt you to select items to remove after a scan.

ZHP Cleaner will remove all items unless you validate your choices first before closing the window. See more on that here: Weird browsing

UAK will require you to manually add items to keep to the whitelist.

Basics of UAK - run a scan and add items to whitelist or uncheck any items that should not be deleted. Whitelist items via right clicking on selected items. Manage whitelist via "Menu" button.
My System SpecsSystem Spec
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 I am having a problem with my new/used laptop




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