A problem in using a website

Franky · 08 Feb 2017

Hi all,

I'm learning programming and for some questions I want to use the forums of a website named www.cplusplus.com
The problem is that when I register there, after a day or a few entrance to it, I can't use my account at the top saying, for example, "logged in".
And when I go into a thread to participate, it says that I should register, and I click to enter my username and pass, but before that, it shows the details of my account meaning I'm logged in.
The website says that uses cookies. But I don't think it's s problem.

What is the reason of this problem and how to solve it please?

oscer1 · 08 Feb 2017

Hi
have you tried to use their contact us about your problem? they might have an answer for you.

Franky · 09 Feb 2017

Hi,

Yes, I have sent them messages but no reply. When writing a message we should enter our e-mail too, so they can reply to my email even if my account doesn't work. but apparently the website with its status and problems is left out!

I thought it is a problem with my IP, because many websites have banned Iranian IP-s from visiting their websites, so I used a proxy to solve the issue. But no result!

The more strange issue is that I was using that website about a year ago without any problem, but now can't. !!

It is their contact page: Contact

RolandJS · 09 Feb 2017

Franky, are you using any sort of 3rd party utility that monitors cookies, certain cache files, etc.? If so, try to whitelist that web site. Also, there might a server cache hiccup [it's a long geeky story] -- you might have to hunt down a utility that will make the browser get a fresh copy of that web site and bypass any server cache [another geeky long story]. I mention the phrase "geeky long story" because I do not know how to explain what was told to me years ago concerning "server cache".

Franky · 09 Feb 2017

Hi Roland,
I'm not sure what those "3rd party utility that monitors cookies, certain cache files, etc." are exactly! But I've installed a program that may be what you mean, the CCleaner.
When I use it, it cleans my PC pretty well and the trouble is that I have to re-enter all of my usernames and passwords for all websites I'm a member there.

How to whitelist a specific website using it? I think it works for all website totally.

If that program is what that can help me, OK, I will clean my browsers hoping that helps.
Thank you for your answer.

RolandJS · 10 Feb 2017

For a test, do not use ccleaner for a few days, do your normal browsing, let the browsers collect their cache files; tell us what happens during that testing. While I can't be sure, I'm wondering if ccleaner is possibly "cleaning too much".