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Windows 7: Unable to uninstall IE11.

30 Mar 2017   #1
JohnAtanasoff

Windows 7 Ultimate x64
 
 
Unable to uninstall IE11.

My IE11 keeps crashing. Trying to uninstall it; to install it again!

Turned the feature off, and tried to uninstall it as an update; but always get error message:
"An error has occurred. Not all of the updates were successfully uninstalled."

Also tried option two as in here with no success:
Internet Explorer 11 - Uninstall in Windows 7 - Windows 7 Help Forums


What's left for me to do? Through the registry? If so have you got instructions on how to do it?


My System SpecsSystem Spec
.
31 Mar 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi John,
from an elevated command mode please run

sfc /scannow (note the space)

then KB947821

REBOOT

post the logs from
C >> Windows >> logs >> CBS >>
top CBS text file and SURT.

(zip format not Rar)

Roy
My System SpecsSystem Spec
31 Mar 2017   #3
JohnAtanasoff

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi John,
from an elevated command mode please run

sfc /scannow (note the space)

then KB947821

REBOOT

post the logs from
C >> Windows >> logs >> CBS >>
top CBS text file and SURT.

(zip format not Rar)

Roy
Roy, sfc /scannow completed successfully and fixed some errors, but not all!

What do i do with KB947821?
Tried:
sfc /scannow KB947821, sfc /KB947821, sfc KB947821
Doesn't do anything!

CBS log attached! There's no SURT log!


Attached Files
File Type: log CBS.log (4.1 KB, 3 views)
My System SpecsSystem Spec
.

31 Mar 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi John,
its a windows update


http://support.microsoft.com/kb/947821

Roy
My System SpecsSystem Spec
31 Mar 2017   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi John,
its just cleaned up CBS, can you copy/paste the 2nd one down.

Roy
My System SpecsSystem Spec
31 Mar 2017   #6
JohnAtanasoff

Windows 7 Ultimate x64
 
 

Roy,

Download System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from Official Microsoft Download Center

tried to install but get message: The update is not applicable to your computer.

I run sfc /scannow again and the only log updated was CBS. Its attached!


Attached Files
File Type: log CBS.log (957.3 KB, 5 views)
My System SpecsSystem Spec
31 Mar 2017   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi John,
wrong version 32 bit used,
https://www.google.co.uk/url?sa=t&rc...ehLN7FZZJ8Yz8Q

download and save it to your desktop please.

Not to worry lets try another tool because the CBS log tells me that you have some manifest problems,
http://www.sysnative.com/niemiro/apps/SFCFix.exe

copy/paste the output please

Roy
My System SpecsSystem Spec
31 Mar 2017   #8
JohnAtanasoff

Windows 7 Ultimate x64
 
 

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-31 18:17:13.766
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Manifest damage on component "x86_microsoft-windows-ie-networkinspection_31bf3856ad364e35_11.2.9600.18537_none_fb2b4ce5b0b87812". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_11.2.9600.18537_none_cdd26cd5e93c06a8". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-i..osticstap.resources_31bf3856ad364e35_11.2.9600.18537_en-us_1128fcd4418a02c7". See CBS logfile for more details.


CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-ie-antiphishfilter_31bf3856ad364e35_11.2.9600.18537_none_81c0d8d3c876629e\ieapfltr.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_11.2.9600.18537_none_cdbbf271f6f0d938\IEShims.dll
CORRUPT: C:\Windows\winsxs\amd64_wiaca00d.inf_31bf3856ad364e35_6.1.7600.16385_none_9b51e5b3b1f90953\CNHL460.D LL


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 30
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 3
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-03-31 18:18:25.541
----------------------EOF-----------------------
My System SpecsSystem Spec
01 Apr 2017   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi John,
can you run SURT

then go to
C >> Windows >> logs >> CBS> ........

from there
copy/paste the top CBS, the text file and SURT at the bottom.

Roy
My System SpecsSystem Spec
02 Apr 2017   #10
JohnAtanasoff

Windows 7 Ultimate x64
 
 

Roy,

I downloaded Windows6.1-KB947821-v34-x64
Installed, then went to C:\Windows\Logs\CBS.

There is no SURT log!

Here's CBS!

--------------------------------------------------------------------------------------------------------------------------
2017-04-02 22:26:16, Info CBS Starting TrustedInstaller initialization.
2017-04-02 22:26:16, Info CBS Loaded Servicing Stack v6.1.7601.23505 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0\cbscore.dll
2017-04-02 22:26:16, Info CSI 00000001@2017/4/2:21:26:16.994 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee52ceb5d @0x7fef1b79b6d @0x7fef1b4358f @0xff30e97c @0xff30d799 @0xff30db2f)
2017-04-02 22:26:16, Info CSI 00000002@2017/4/2:21:26:16.997 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee52ceb5d @0x7fef1bc6ade @0x7fef1b92984 @0x7fef1b43665 @0xff30e97c @0xff30d799)
2017-04-02 22:26:16, Info CSI 00000003@2017/4/2:21:26:16.997 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee52ceb5d @0x7fef6fd8728 @0x7fef6fd8856 @0xff30e474 @0xff30d7de @0xff30db2f)
2017-04-02 22:26:16, Info CBS Ending TrustedInstaller initialization.
2017-04-02 22:26:16, Info CBS Starting the TrustedInstaller main loop.
2017-04-02 22:26:16, Info CBS TrustedInstaller service starts successfully.
2017-04-02 22:26:16, Info CBS SQM: Initializing online with Windows opt-in: False
2017-04-02 22:26:16, Info CBS SQM: Cleaning up report files older than 10 days.
2017-04-02 22:26:16, Info CBS SQM: Requesting upload of all unsent reports.
2017-04-02 22:26:16, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2017-04-02 22:26:16, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2017-04-02 22:26:17, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2017-04-02 22:26:17, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2017-04-02 22:26:17, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2017-04-02 22:26:17, Info CBS NonStart: Checking to ensure startup processing was not required.
2017-04-02 22:26:17, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x199faa0
2017-04-02 22:26:17, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2017-04-02 22:26:17, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x210
2017-04-02 22:26:17, Info CSI 00000007@2017/4/2:21:26:17.03 CSI perf trace:
CSIPERF:TXCOMMIT;126
2017-04-02 22:26:17, Info CBS NonStart: Success, startup processing not required as expected.
2017-04-02 22:26:17, Info CBS Startup processing thread terminated normally
2017-04-02 22:26:17, Info CSI 00000008 CSI Store 5433456 (0x000000000052e870) initialized
2017-04-02 22:26:17, Info CBS Session: 30583799_3277644976 initialized by client WinMgmt.
2017-04-02 22:26:24, Info CBS Session: 30583799_3277644976 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]
2017-04-02 22:26:26, Info CBS Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20170402212616.cab.
--------------------------------------------------------------------------------------------------------------------------
My System SpecsSystem Spec
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 Unable to uninstall IE11.




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