My IE11 keeps crashing. Trying to uninstall it; to install it again!
Turned the feature off, and tried to uninstall it as an update; but always get error message:
"An error has occurred. Not all of the updates were successfully uninstalled."
Also tried option two as in here with no success:
Internet Explorer 11 - Uninstall in Windows 7 - Windows 7 Help Forums
What's left for me to do? Through the registry? If so have you got instructions on how to do it?
Hi John,
from an elevated command mode please run
sfc /scannow (note the space)
then KB947821
REBOOT
post the logs from
C >> Windows >> logs >> CBS >>
top CBS text file and SURT.
(zip format not Rar)
Roy
Hi John,
its a windows update
http://support.microsoft.com/kb/947821
Roy
Hi John,
its just cleaned up CBS, can you copy/paste the 2nd one down.
Roy
Roy,
Download System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from Official Microsoft Download Center
tried to install but get message: The update is not applicable to your computer.
I run sfc /scannow again and the only log updated was CBS. Its attached!
Hi John,
wrong version 32 bit used,
https://www.google.co.uk/url?sa=t&rc...ehLN7FZZJ8Yz8Q
download and save it to your desktop please.
Not to worry lets try another tool because the CBS log tells me that you have some manifest problems,
http://www.sysnative.com/niemiro/apps/SFCFix.exe
copy/paste the output please
Roy
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-31 18:17:13.766
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.
AutoAnalysis::
WARNING: Manifest damage on component "x86_microsoft-windows-ie-networkinspection_31bf3856ad364e35_11.2.9600.18537_none_fb2b4ce5b0b87812". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_11.2.9600.18537_none_cdd26cd5e93c06a8". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-i..osticstap.resources_31bf3856ad364e35_11.2.9600.18537_en-us_1128fcd4418a02c7". See CBS logfile for more details.
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-ie-antiphishfilter_31bf3856ad364e35_11.2.9600.18537_none_81c0d8d3c876629e\ieapfltr.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_11.2.9600.18537_none_cdbbf271f6f0d938\IEShims.dll
CORRUPT: C:\Windows\winsxs\amd64_wiaca00d.inf_31bf3856ad364e35_6.1.7600.16385_none_9b51e5b3b1f90953\CNHL460.D LL
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 30
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 3
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-03-31 18:18:25.541
----------------------EOF-----------------------
Hi John,
can you run SURT
then go to
C >> Windows >> logs >> CBS> ........
from there
copy/paste the top CBS, the text file and SURT at the bottom.
Roy
Roy,
I downloaded Windows6.1-KB947821-v34-x64
Installed, then went to C:\Windows\Logs\CBS.
There is no SURT log!
Here's CBS!
--------------------------------------------------------------------------------------------------------------------------
2017-04-02 22:26:16, Info CBS Starting TrustedInstaller initialization.
2017-04-02 22:26:16, Info CBS Loaded Servicing Stack v6.1.7601.23505 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0\cbscore.dll
2017-04-02 22:26:16, Info CSI 00000001@2017/4/2:21:26:16.994 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee52ceb5d @0x7fef1b79b6d @0x7fef1b4358f @0xff30e97c @0xff30d799 @0xff30db2f)
2017-04-02 22:26:16, Info CSI 00000002@2017/4/2:21:26:16.997 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee52ceb5d @0x7fef1bc6ade @0x7fef1b92984 @0x7fef1b43665 @0xff30e97c @0xff30d799)
2017-04-02 22:26:16, Info CSI 00000003@2017/4/2:21:26:16.997 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee52ceb5d @0x7fef6fd8728 @0x7fef6fd8856 @0xff30e474 @0xff30d7de @0xff30db2f)
2017-04-02 22:26:16, Info CBS Ending TrustedInstaller initialization.
2017-04-02 22:26:16, Info CBS Starting the TrustedInstaller main loop.
2017-04-02 22:26:16, Info CBS TrustedInstaller service starts successfully.
2017-04-02 22:26:16, Info CBS SQM: Initializing online with Windows opt-in: False
2017-04-02 22:26:16, Info CBS SQM: Cleaning up report files older than 10 days.
2017-04-02 22:26:16, Info CBS SQM: Requesting upload of all unsent reports.
2017-04-02 22:26:16, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2017-04-02 22:26:16, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2017-04-02 22:26:17, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2017-04-02 22:26:17, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2017-04-02 22:26:17, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2017-04-02 22:26:17, Info CBS NonStart: Checking to ensure startup processing was not required.
2017-04-02 22:26:17, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x199faa0
2017-04-02 22:26:17, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2017-04-02 22:26:17, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x210
2017-04-02 22:26:17, Info CSI 00000007@2017/4/2:21:26:17.03 CSI perf trace:
CSIPERF:TXCOMMIT;126
2017-04-02 22:26:17, Info CBS NonStart: Success, startup processing not required as expected.
2017-04-02 22:26:17, Info CBS Startup processing thread terminated normally
2017-04-02 22:26:17, Info CSI 00000008 CSI Store 5433456 (0x000000000052e870) initialized
2017-04-02 22:26:17, Info CBS Session: 30583799_3277644976 initialized by client WinMgmt.
2017-04-02 22:26:24, Info CBS Session: 30583799_3277644976 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]
2017-04-02 22:26:26, Info CBS Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20170402212616.cab.
--------------------------------------------------------------------------------------------------------------------------
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