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Windows 7: Memory leak in IE11 I Think

12 Jul 2017   #1
AccessShell

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Memory leak in IE11 I Think

I am using WIN 7 Pro qne IE11. When I have my mail account(s) open on yahoo mail, the memory start to climb a lot. It starts out at about 300K and can go up to over 1,200,000K. I don't know yet if it is IE or IE and the mail accounts. This memory issue is rather new. Maybe a week or two.

Any help would be appreciated.

Thanks


My System SpecsSystem Spec
.
14 Jul 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello AS mate please follow this to start with

SYSTEMSPECS

Nowbefore we can help we do need to know what is in your machine soplease do this System Info - See Your System Specs

oreither enter the specs of your system in your forum profile the specswill appear when we click on that little box bottom left of the postscreen it is for me the preferable option as it is easy. As you mayappreciate it is very hard when you donít know what one is workingwith for example a diesel or petrol engine.

(pretypedto save time)

Plus can you open the task manager and see what is running in Processes and memory see pic

but the soecs would be most helpful


Attached Images
Memory leak in IE11 I Think-tm.png 
My System SpecsSystem Spec
14 Jul 2017   #3
AccessShell

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Additional info

At this point I am not sure if it is a WIN 7 problem, or even a Microsoft problem. When I use either IE 11 or Firefox 55.0.1 I get the same results. When I am on my yahoo email page, and only that page, the memory usage climbs quickly. When the page is entered I am using about 250,000 K. After a few minutes I am using over 1,200,000 K of memory. The memory does climb faster in Firefox than in IE, but the results are the same, degraded system performance.

Thankx
My System SpecsSystem Spec
.

18 Jul 2017   #4
AccessShell

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have talked (chatted) with Yahoo mail. They passed the buck. They claim Yahoo is not causing the problem even though when I am not on the yahoo mail page the memory does not climb. I talked to Norton (my Anti virus security), they claim that Norton cannot cause the problem. Even if I am on another tab with the mail tab not shown the memory still climbs. Only when the mail tab is not requested does the memory stay in the normal range.
When the memory gets too high 3 issues occur. 1. All other active programs screens began to flash fast, 2. The task manager screen leaves a trail when moved, and 3. the following warning pops up and a second IE11 opens.

At this point I don't know where to look to solve the problem.

Any help would be appreciated.

Thanks


Attached Images
Memory leak in IE11 I Think-pop-up-ie.jpg 
My System SpecsSystem Spec
19 Jul 2017   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yes well I have to assume it must be the mail provider otherwise why the climb in memory usage now I am tempted to say that something is loading with the Yahoo stuff and I am assuming you have run some malware scans if not the I would suggest these to start with.
http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)


The last pomit it might be an idea to disc able Norton just whilce you are triing those .


Look I have to admiy too that I am not a fan of Norton to br honest but the choice is always the operator's of course and I am wondering if it is up to the job if the other scans come up with a lot of missed stuff.


Now there is always he Kaspersky rescue disk too and it might be worth a run it is free may take some time but it does run in a non Windows environment so in that instance will not be balked by Windows .


I amd not dsaying you have to but for the time and trouble i takes it at least e,imimats a few things.
My System SpecsSystem Spec
19 Jul 2017   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yes well I have to assume it must be the mail provider otherwise why the climb in memory usage now I am tempted to say that something is loading with the Yahoo stuff and I am assuming you have run some malware scans if not the I would suggest these to start with.
http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)


The last pomit it might be an idea to disc able Norton just whilce you are triing those .


Look I have to admiy too that I am not a fan of Norton to br honest but the choice is always the operator's of course and I am wondering if it is up to the job if the other scans come up with a lot of missed stuff.


Now there is always he Kaspersky rescue disk too and it might be worth a run it is free may take some time but it does run in a non Windows environment so in that instance will not be balked by Windows .


I am not saying you have to but for the time and trouble i takes it at least eliminates a few things.

https://support.kaspersky.com/viruses/rescuedisk you will of course need to make a bootable disk and chnage your boot order in the BIOS but it is your choice as I said I am just trying to eliminate the more obvious stuff.



It id cross my mind a while back that it may come to doing a memtest but lets get this out of the way first.
My System SpecsSystem Spec
22 Jul 2017   #7
AccessShell

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 


Well, I think I discovered the problem. After several waste of time discussions(chats)with Yahoo I did a system restore back to 7/12/17.The system was stable.I was able to run my Yahoo mail with no increasein in memory usage.

BUT, over the period from 7/12 till 7/21 Microsoft provided2 important updates :

1. Windows MaliciousSoftware Removal Tool x64 - July 2017 (KB890830)
Installation date: ‎7/‎21/‎2017 11:37 PM
Installation status: Successful
Update type: Important

After the download, this tool runs one time to check yourcomputer for infection by specific, prevalent malicious software (includingBlaster, Sasser, and Mydoom) and helps remove any infection that is found. Ifan infection is found, the tool will display a status report the next time thatyou start your computer. A new version of the tool will be offered every month.If you want to manually run the tool on your computer, you can download a copyfrom the Microsoft Download Center, or you can run an online version frommicrosoft.com. This tool is not a replacement for an antivirus product. To helpprotect your computer, you should use an antivirus product.

More information:
http://support.microsoft.com/kb/890830

Help and Support:
http://support.microsoft.com

2. 2017-07 Security Monthly Quality Rollup forWindows 7 for x64-based Systems (KB4025341)
Installation date: ‎7/‎21/‎2017 11:31 PM
Installation status: Successful
Update type: Important

A security issue has been identified in a Microsoft softwareproduct that could affect your system. You can help protect your system byinstalling this update from Microsoft. For a complete listing of the issuesthat are included in this update, see the associated Microsoft Knowledge Basearticle. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/help/4025341

Help and Support:
http://support.microsoft.com/help/4025341

I tried not to install these two updates. Even though I unchecked the updates, theystill installed on shutdown.Oncerebooted, the issue continued to occur.

I now have to carefully evaluate these two updates to see ifthey apply.

Thanks
My System SpecsSystem Spec
22 Jul 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Access,

just for my information.

That pop-up, did you actually view its details.
Assuming that it appeared, next boot, after you ran MSRT.

What might be happening is that your browsers are still trying to validate that website,
especially
if its in use
or
even on your favourites bar, (dependant on your Internet settings).

Roy
My System SpecsSystem Spec
22 Jul 2017   #9
AccessShell

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I the pop up does not appear, how do I check to see if it trying to validate that certificate?

I have not seen the pop up since I ran MSRT. But the memory continued to climb to over 1,300,000 K. At that point, I closed the program.
My System SpecsSystem Spec
22 Jul 2017   #10
AccessShell

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

This in the info on the popup.Memory leak in IE11 I Think-certificate-into-1.jpg

Memory leak in IE11 I Think-certificate-path.jpg


My System SpecsSystem Spec
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 Memory leak in IE11 I Think




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