Internet is connected but I can't browse


  1. Posts : 33
    Windows 7 x64
       #1

    Internet is connected but I can't browse


    I am connected to the Internet but can't access websites in Chrome or Internet Explorer.
    It is fixed after a PC restart which has me baffled. Other computers on the network are not affected.
      My Computer


  2. Posts : 3,785
    win 8 32 bit
       #2

    What error do you get when trying to connect? Open a cmd prompt type

    ipconfig/all

    then

    tracert 194.119.131.66

    post both results
      My Computer


  3. Posts : 33
    Windows 7 x64
    Thread Starter
       #3

    I did an elevated cmd to reset it and then restarted. It may have worked but I can't tell yet because as I mentioned restarting the PC fixes it but only for a while. I'll see if the reset corrected it post back if I need to.
    Thank you very much for your quick reply. I'll pate the commands below in case someone else finds it helpful.
    Commands:
    1. netsh winsock reset catalog
    2. netsh int ip reset reset.log hit
      My Computer


  4. Posts : 33
    Windows 7 x64
    Thread Starter
       #4

    Ok resetting only worked for an hour or so.
    Here are the ipconfig results you asked for:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Vincent-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Bluetooth Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 38-B1-DB-E5-80-2C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : A0-D3-C1-4C-7F-5A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::145:978b:5694:b2b8%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, August 09, 2017 5:45:11 PM
    Lease Expires . . . . . . . . . . : Thursday, August 10, 2017 5:45:11 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 245420993
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-36-52-BA-A0-D3-C1-4C-7F-5A
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter Local Area Connection* 9:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:14df:2e:b679:3df2(Prefer
    red)
    Link-local IPv6 Address . . . . . : fe80::14df:2e:b679:3df2%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter isatap.{13A59F00-FD4D-4CAD-A6A7-CC2C0E5D7297}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{C7A84A1B-1A94-43C4-9388-4521C640D765}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    =============================================================================

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Vincent>tracert 194.119.131.66
    Tracing route to cns1.uk.vianw.net [194.119.131.66]
    over a maximum of 30 hops:
    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 8 ms 8 ms 8 ms 96.120.107.89
    3 16 ms 8 ms 9 ms 68.85.112.201
    4 9 ms 8 ms 10 ms ae-1-0-sur01.frederick.md.bad.comcast.net [68.85
    .115.253]
    5 10 ms 10 ms 11 ms ae-43-0-ar01.capitolhghts.md.bad.comcast.net [68
    .85.115.250]
    6 * 12 ms 11 ms lag-5.bear2.Baltimore1.Level3.net [4.68.71.117]
    7 87 ms 86 ms 87 ms ae-128-3514.edge6.London1.Level3.net [4.69.166.6
    9]
    8 86 ms 88 ms 87 ms CLARANET.edge6.London1.Level3.net [212.113.9.106
    ]
    9 87 ms 87 ms 88 ms tengige0-0-1-0-t6-ar14.router.uk.clara.net [195.
    157.3.106]
    10 87 ms 87 ms 86 ms cns1.uk.vianw.net [194.119.131.66]
    Trace complete.
      My Computer


  5. Posts : 3,785
    win 8 32 bit
       #5

    When you ran tracert was your internet up or down? Tracert want running when its down

    Set your dns to 208.67.220.220 & 208.67.222.222 disable ipv6
      My Computer


  6. Posts : 33
    Windows 7 x64
    Thread Starter
       #6

    I set the dns and disabled ipv6 as you said. No change in browsing.
    Oddly, although I can't enter websites, I can enter YouTube and use it. Also, Malwarebytes had no trouble updating itself online.
    The Internet is always up so I assume you mean was the unable to browse problem there when I ran tracenet, and yes it was. I'm not sure what you meant by this though: "Tracert want running when its down"
    Would you like me to run tracert again with these new settings?
      My Computer


  7. Posts : 3,785
    win 8 32 bit
       #7

    Check in the browsers that no proxy is set what firewall have you got
      My Computer


  8. Posts : 33
    Windows 7 x64
    Thread Starter
       #8

    No, it was none of those things. I did a system restore and it has been fine for over 12 hours. I don't know if it will last but it's working now. I ordered a new Modem/Router combo. Doubt it will matter but Comcast has been on me about my out of date modem anyway, it can't hurt. Anyway, thanks for the help
      My Computer


 

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