IE 11 immediately stops working when accessing any website


  1. Posts : 11
    win 7 - 64
       #1

    IE 11 immediately stops working when accessing any website


    When accessing a website I get a panel that states "Internet Explorer has stopped working, will search for answer (Paraphrasing here) .

    After two attempts, no answer is given and can't access website.

    IE 11 version - 11.0.9600.16428 running on PC.
    WIN 7 (64bit) on HP PC

    Have tried to install IE 11 again but can't, apparently I have a later version running now and version I am attempting to add is an earlier version.

    Totally confused on how to resolve the browser problem.

    Don (cngtman)
      My Computer


  2. Posts : 1,730
    Windows 10 Pro 64 bit
       #2

    Hi cngtman, Could you please fill out all your system specs from the link below.





    System Info - See Your System Specs
      My Computer


  3. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #3

    Hi Don,

    couple things to try.

    Go to programs/features >> then Features turn on or of, (top left),
    a smaller window will open UNCHECK IE11, REBOOT

    reverse above, (check IE11) Reboot

    If that fails
    run from an elevated command mode
    sfc /scannow
    and run KB947821

    Roy
      My Computer


  4. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #4

    Hi,
    Might be nice to show this also to see the status of the disk partitions..
    Disk Management - Post a Screen Capture Image - Windows 7 Help Forums

    Otherwise,
    Use Clean boot,
    Troubleshoot Application Conflicts by Performing a Clean Startup
    Click Start and type in the search box,
    msconfig
    Click on the suggestion on top or hit the Enter key,
    Go to the Startup section and take some screen shots for a complete list,
    Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
    Repeat the screen shots,
    See the links above my signature on how to take and upload screen shots here,
    Cheers.
      My Computer


  5. Posts : 11
    win 7 - 64
    Thread Starter
       #5

    Disk Management Info


    IE 11 immediately stops working when accessing any website-snipped-disk-management.png

    Disk Management Info
      My Computer


  6. Posts : 11
    win 7 - 64
    Thread Starter
       #6

    Hope I have the information requested, PC info and Disk Management info

    Thx

    Don
      My Computer


  7. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #7

    Hi,
    Well you have plenty of free disk space
    So how did clean boot workout ?
      My Computer


  8. Posts : 11
    win 7 - 64
    Thread Starter
       #8

    Roy, thx for the instructions, going to hold off this for at least a day before trying this, too much activity at home just now.

    Thx

    Don
      My Computer


  9. Posts : 11
    win 7 - 64
    Thread Starter
       #9

    Thx to the following; Ethel, Roy, Torchword, ThrashZone, I consider problem solved at this time, with further testing to ensure the problem is solved.

    Thx

    Don
      My Computer


 

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