New
#1
Upgrading MS Office 2007 to 2016
Spectrum has just taken over from Oceanic Time-Warner.
Coincidental with that, My galfriend's Outlook 2007 has stopped working correctly.
She gets the little popup that asks for her user name/password, again, and again, Ad nauseam.
She cannot access the server.
I called Spectrum.
They admit to an Outlook problem with no explanation other than that.
She is now relegated to accessing her email through a browser.
I upgraded my MS Office to 2016 a year or so ago.
She didn't want to learn a new version, so declined adding it to her PC.
We use the same I-net connection.
I am not having any problems with Outlook.
I'm thinking that upgrading her to Office 2016 will take care of her problem.
I need to back up all her messages and her address book to add to the new install.
If I copy the Outlook.pst file at:
Users\XXX\AppData\Local\Microsoft\Outlook\ Outlook.pst
and copy it onto another HD/partition as a backup, I should then be able to copy it into the appropriate [same?] folder after the upgrade is finished giving her everything she needs.
Correct?