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Windows 7: Can't find the problem - I cannot install IE11

16 Feb 2018   #11
justin48

Windows 7 Pro SP1 64-bit
 
 

Roy - how about this version of the zipped CBS file




Attached Files
File Type: zip CBS.zip (325.4 KB, 1 views)
My System SpecsSystem Spec
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16 Feb 2018   #12
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Justin,

Thats a big ol log, but i cant see anything wrong.

I would like you to remove AutoKms, i have no idea why its on your system unless you have any pirated software.
It creates a loop back to validate, but theres no reason you need it for W7 as the product key appears genuine and theres no other indication within the Mgadiag.

Can you also reset IE8
Control Panel >> Internet options > Advanced tab... restore

Reboot

try updating


Do you have any language packs installed.


Roy
My System SpecsSystem Spec
16 Feb 2018   #13
ElectricSun

Windows 7 Professional x64
 
 

when i first got my computer, this happened to me but i found it was because i did not yet have service pack 1 installed. do you have the service pack?
My System SpecsSystem Spec
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17 Feb 2018   #14
justin48

Windows 7 Pro SP1 64-bit
 
 

Roy,
I deactivated and removed (I think) the AutoKMS program. Don't know where it came from. As you say, my Windows installation is completely kosher, bought and paid for. I reset IE8, rebooted, but have the same problem. IE 11 does not install, and I get a 9C57 error.

This is vexing, and I really appreciate the time you are taking to help. I'm out of ideas, short of completely reinstalling Windows 7, or going to Windows 10. That is probably what I should do, although the thought of wiping my drive, and reinstalling all the programs I run on this machine is daunting.

If you have any thoughts that would help me avoid reformatting, I'd be grateful.

As to SP1, I believe it is installed...the properties screen for Windows 7 says it is. Is it possible that somehow that installation was flawed and should be done again?

Justin
My System SpecsSystem Spec
17 Feb 2018   #15
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Justin

a repair install is your best bet NO LOSS of your personal data
Repair Install - Windows 7 Help Forums
for upto date media
follow this link- provides a W7 Pro SP1 WITH IE11 included and 192 updates
Dell Linux Recovery Image

you will need this service tag key -5KR9DC2 - Windows 7 Pro 64 Bit
and either CD's or USB stick 4GB+


PLEASE CREATE A BACKUP beforehand most here use Macrium free
Macrium Software | Macrium Reflect Free

All the tools report SP1 present

Roy
My System SpecsSystem Spec
17 Feb 2018   #16
justin48

Windows 7 Pro SP1 64-bit
 
 

Roy,

I was unable to download the ISO for W7 Pro SP1 because the Microsoft website would not accept my Proof of License code. I have to call them in the morning. I do have the disks, both 32-bit and 64-bit. Don't they have a recovery program on them?

The info on the Dell program you suggested seems to imply that using it will wipe the hard drive, reformat, and then put down a clean version of W7...which I would like to avoid if at all possible.

I am a flight simmer, and I have all my support programs on the W7 computer (FSX:SE is on my main computer that has W10.) There are so many small but useful programs, as well as Microsoft office and Adobe C3, and I would hate to have to try to recreate everything I have built on that box over the years.

If it comes to that, I might as well put W10 on it as well...but I'd sure like to avoid that grief if possible.

I will try to call Microsoft in the morning. Meanwhile, thanks again for all your help.

Justin
My System SpecsSystem Spec
19 Feb 2018   #17
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Justin,

MS wont provide you with a new Iso UNLESS you have a Retail product - yours is OEM

Using the Dell link i provided you CAN perform a repair install - NO LOSS of YOUR data
I posted a tutorial link earlier.


Roy
My System SpecsSystem Spec
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 Can't find the problem - I cannot install IE11




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