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Windows 7: Can't find the problem - I cannot install IE11

16 Feb 2018   #1

Windows 7 Pro SP1 64-bit
Can't find the problem - I cannot install IE11


I have run the scannow command multiple times -- (the problem is that I cannot install IE11 because I keep being told to download updates...but then am told that all updates are installed, EXCEPT for IE11) --
I have the log, and other than one mention of "verifying 81 (0x0000000000000051)" everything else seems nominal. I have spent several days prowling the forums for a way to update my system to IE11 and am pretty much out of ideas. I am attaching the scan log is that is any help

Attached Files
File Type: txt sfcdetails.txt (130.4 KB, 3 views)
My System SpecsSystem Spec
16 Feb 2018   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Justin,

can you post these logs

What version of IE are you currently running.

My System SpecsSystem Spec
16 Feb 2018   #3

Windows 7 Pro SP1 64-bit

running IE8 because Windows 7 will not let me update to any other version. (I/ve tried 9 with the same results as 11. Asks me to download updates that are already installed.

I am sending you the three IE11 logs that I can find in the Windows\Logs file. I did not find one called IE_11Main. The CBS log you want is too big for this forum The max size is 2MB and that file is 3.99. I am open to suggestions as to how to send it, and thank you for looking at this.

Attached Files
File Type: log WU_IE11_Packages.log (172.1 KB, 1 views)
File Type: log IE11_NR_Setup.log (21.2 KB, 2 views)
File Type: log IE11_HardwareCheck.log (52.5 KB, 2 views)
My System SpecsSystem Spec

16 Feb 2018   #4

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Justin,

As your still on IE8, that implies a long term error - from the original install

There was a possible clue in the logs

please install the DirectX run time installer

Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center

reboot try updating

Screenshots and Files - Upload and Post in Seven Forums - Windows 7 Help Forums

zip the CBS log

My System SpecsSystem Spec
16 Feb 2018   #5

Windows 7 Pro SP1 64-bit

Tried to install Direct X, was told I already had it on my system. Here is the zipped log file. Duh!

Attached Files
File Type: rar CBS.rar (151.4 KB, 0 views)
My System SpecsSystem Spec
16 Feb 2018   #6

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Justin,

can you use W7's inbuilt zip program

My System SpecsSystem Spec
16 Feb 2018   #7

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Justin,

you appear to be running an activation exploit

AutoKMS.exe" - "C:\Windows\AutoKMS\AutoKMS.exe

Please run this tool copy/paste the output

My System SpecsSystem Spec
16 Feb 2018   #8

Windows 7 Pro SP1 64-bit

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TMGTB-WXPJV-T68HD
Windows Product Key Hash: wPLJBsyck5pVPqgTqEDE7voOtZI=
Windows Product ID: 00371-OEM-9046306-15424
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {62D03567-D978-4D2C-901F-CC7CFA47D278}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered,
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.180107-0421
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{62D03567-D978-4D2C-901F-CC7CFA47D278}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T68HD</PKey><PID>00371-OEM-9046306-15424</PID><PIDType>3</PIDType><SID>S-1-5-21-2640880354-3844818117-220191712</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N32-SLI DELUXE ACPI BIOS Revision 1201</Version><SMBIOSVersion major="2" minor="4"/><Date>20070620000000.000000+000</Date></BIOS><HWID>EFBB3607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-463-015424-02-1033-7601.0000-3402015
Installation ID: 018036856346800676420483607834548343674660656125451413
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: T68HD
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/16/2018 4:27:05 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:26:2017 13:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
My System SpecsSystem Spec
16 Feb 2018   #9

Windows 7 Professional 64-bit

I had a friend's computer running Windows 7 without SP1. After getting SP1 finally added, was able to upgrade IE to 10 or 11, can't remember exactly right now. Your Windows 7 has SP1 installed, correct?
My System SpecsSystem Spec
16 Feb 2018   #10

Windows 7 Pro SP1 64-bit

yes, I am running SP1. Also, for Roy, I feel stupid, but I can't find instructions on how to use the Seven Forums zip routine. Can you point me in the right direction?
My System SpecsSystem Spec

 Can't find the problem - I cannot install IE11

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