Can't find the problem - I cannot install IE11

Friends,

I have run the scannow command multiple times -- (the problem is that I cannot install IE11 because I keep being told to download updates...but then am told that all updates are installed, EXCEPT for IE11) --
I have the log, and other than one mention of "verifying 81 (0x0000000000000051)" everything else seems nominal. I have spent several days prowling the forums for a way to update my system to IE11 and am pretty much out of ideas. I am attaching the scan log is that is any help

Hi Justin,

can you post these logs
CBS
IE_11main

What version of IE are you currently running.

Roy

running IE8 because Windows 7 will not let me update to any other version. (I/ve tried 9 with the same results as 11. Asks me to download updates that are already installed.

I am sending you the three IE11 logs that I can find in the Windows\Logs file. I did not find one called IE_11Main. The CBS log you want is too big for this forum The max size is 2MB and that file is 3.99. I am open to suggestions as to how to send it, and thank you for looking at this.

Hi Justin,

As your still on IE8, that implies a long term error - from the original install

There was a possible clue in the logs

please install the DirectX run time installer

Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center


reboot try updating

note
Screenshots and Files - Upload and Post in Seven Forums - Windows 7 Help Forums

zip the CBS log


Roy

Tried to install Direct X, was told I already had it on my system. Here is the zipped log file. Duh!

Hi Justin,

can you use W7's inbuilt zip program

Roy

Hi Justin,

you appear to be running an activation exploit

AutoKMS.exe" - "C:\Windows\AutoKMS\AutoKMS.exe

Please run this tool copy/paste the output

http://go.microsoft.com/fwlink/?LinkID=52012


Roy

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TMGTB-WXPJV-T68HD
Windows Product Key Hash: wPLJBsyck5pVPqgTqEDE7voOtZI=
Windows Product ID: 00371-OEM-9046306-15424
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {62D03567-D978-4D2C-901F-CC7CFA47D278}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.180107-0421
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{62D03567-D978-4D2C-901F-CC7CFA47D278}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T68HD</PKey><PID>00371-OEM-9046306-15424</PID><PIDType>3</PIDType><SID>S-1-5-21-2640880354-3844818117-220191712</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N32-SLI DELUXE ACPI BIOS Revision 1201</Version><SMBIOSVersion major="2" minor="4"/><Date>20070620000000.000000+000</Date></BIOS><HWID>EFBB3607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-463-015424-02-1033-7601.0000-3402015
Installation ID: 018036856346800676420483607834548343674660656125451413
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: T68HD
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/16/2018 4:27:05 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:26:2017 13:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAwACAAAAAQABAAEA6GE47pL4rDuSAOwb5FcGexqAmvWkN11G4HIm6Q==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Nvidia ASUSACPI
FACP Nvidia ASUSACPI
HPET Nvidia ASUSACPI
MCFG Nvidia ASUSACPI

yes, I am running SP1. Also, for Roy, I feel stupid, but I can't find instructions on how to use the Seven Forums zip routine. Can you point me in the right direction?