IE crashes on ebay page after log on to ebay?


  1. Posts : 16
    Windows 7 Ult 32
       #1

    IE crashes on ebay page after log on to ebay?


    Recently, getting this error/crash on ebay AFTER logging onto the ebay site. This is only happening on this one site. I have reset IE (IE11 with all updates) on a Win7 ult 64bit PC. Using two other (win 10) laptops, it works correctly (no crash). I will see if I can boot up my old win 7 pro 64 bit laptop to see if it is having the same problem. When it crashes, I copied the information in that window, posted below:

    Problem signature:





    Problem Event Name: APPCRASH

    Application Name: IEXPLORE.EXE

    Application Version: 11.0.9600.19230

    Application Timestamp: 5c134479

    Fault Module Name: MSHTML.dll

    Fault Module Version: 11.0.9600.19230

    Fault Module Timestamp: 5c135458

    Exception Code: c0000005

    Exception Offset: 000ec056

    OS Version: 6.1.7601.2.1.0.256.1

    Locale ID: 1033

    Additional Information 1: 8c9b

    Additional Information 2: 8c9b744e48d8f489923473c3f48b7f64

    Additional Information 3: be16

    Additional Information 4: be1660863ecabec2082e5208efba3256




















      My Computer


  2. Posts : 2,798
    Windows 7 x64, Vista x64, 8.1 smartphone
       #2

    Hi,

    Work through the suggestions in this Post, see if that works for you : ie-11-crashing | social.technet.microsoft.com
      My Computer


  3. Posts : 16
    Windows 7 Ult 32
    Thread Starter
       #3

    Second machine, win 7 pro 64bit laptop. Same problem, error posted below:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.9600.19230
    Application Timestamp: 5c134479
    Fault Module Name: MSHTML.dll
    Fault Module Version: 11.0.9600.19230
    Fault Module Timestamp: 5c135458
    Exception Code: c0000005
    Exception Offset: 000ec056
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: b678
    Additional Information 2: b678674f963eaaa327ca0ec8a4cb409c
    Additional Information 3: d5de
    Additional Information 4: d5de2a5cf858369e248cadb45f4688b3

    Cannot figure this one out, last month this laptop accessed ebay with no problem (as well as the PC in OP. Will check the link posted but I spent quite a while searching MS tech pages before I came in here.
      My Computer


 

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