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Windows 7: Ebay Causes Internet Explorer To Stop Working

4 Weeks Ago   #1
woodbine

Windows 7 Home Premium 64 bit SP1
 
 
Ebay Causes Internet Explorer To Stop Working

Got a strange problem with Ebay that's suddenly started happening for no apparent reason. When I visit Ebay using my IE 11 browser, it causes IE to stop working. It doesn't affect other tabs that are open on IE, just the one that I'm using. I just close the IE message box and the Ebay tab and carry on as normal with IE. It's a pain as I use Ebay quite a lot and can't access the site now..

I haven't changed anything on my desktop pc to cause this. The only thing to mention is that I was away for 2 weeks and the pc wasn't used. When I started using it again after returning, there were some updates. Wondering if something with these has caused a problem, as Ebay was working before I went away and the updates were made.

Any help or advice would be appreciated.




Attached Thumbnails
Ebay Causes Internet Explorer To Stop Working-aaaaaaaaaaaaa-ebay-problem.jpg  
My System SpecsSystem Spec
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4 Weeks Ago   #2
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi woodbine,

Quote   Quote: Originally Posted by woodbine View Post
Got a strange problem with Ebay that's suddenly started happening for no apparent reason. When I visit Ebay using my IE 11 browser, it causes I E to stop working. It doesn't affect other tabs that are open on IE, just the one that I'm using. I just close the IE message box and the Ebay tab and carry on as normal with IE. It's a pain as I use Ebay quite a lot and can't access the site now..

I haven't changed anything on my desktop pc to cause this. The only thing to mention is that I was away for 2 weeks and the pc wasn't used. When I started using it again after returning, there were some updates. Wondering if something with these has caused a problem, as Ebay was working before I went away and the updates were made.

Any help or advice would be appreciated.
Just a thought. Is the date and time correct?
My System SpecsSystem Spec
4 Weeks Ago   #3
woodbine

Windows 7 Home Premium 64 bit SP1
 
 

Hi Paul.

Thanks for your reply. If you mean the date and time displayed in the bottom right corner of my screen (in screen shot above), then yes, it's correct.
My System SpecsSystem Spec
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4 Weeks Ago   #4
woodbine

Windows 7 Home Premium 64 bit SP1
 
 

UPDATE.

It seems like the main problem is accessing Ebay via their main home page. Doing this causes IE to stop working on that tab immediately.

However, on emails I regularly get from Ebay, they have products they promote/recommend from saved sellers who I may have bought from in the past. If I click on one of these saved sellers product links, this seems to get me into Ebay by the back door. I was able to use Ebay for some time, logged in and even left feedback for some recent purchases. I could do quite a bit before occasionally IE would stop working again. I just accessed Ebay via the back door again and carried on.

So, the problem is much worse if I access Ebay from the home page. Is this an Ebay problem? Is it my pc that's the problem? I don't get this problem with any other site. Or is an update likely to have caused my problem?
My System SpecsSystem Spec
4 Weeks Ago   #5
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

Hello woodbine,

As a matter of interest, does the computer have Adobe Flash installed and up to date?
My System SpecsSystem Spec
4 Weeks Ago   #6
woodbine

Windows 7 Home Premium 64 bit SP1
 
 

Hi iko22

Thanks for your reply. Looked in my list of programmes, and it says I have Adobe Flash Player 32 ActiveX. Says installed on 13th March 2019 - so I assume it's up to date. It's version 32.0.0.156.

Don't know if it's significant, but in the programme's name it says '32'. My version of Windows 7 is the 64 bit.
My System SpecsSystem Spec
4 Weeks Ago   #7
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

That is the current version of Adobe Flash Player & 32 bit is also correct.
My System SpecsSystem Spec
4 Weeks Ago   #8
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

Quote   Quote: Originally Posted by woodbine View Post
Hi iko22

Thanks for your reply. Looked in my list of programmes, and it says I have Adobe Flash Player 32 ActiveX. Says installed on 13th March 2019 - so I assume it's up to date. It's version 32.0.0.156.

Don't know if it's significant, but in the programme's name it says '32'. My version of Windows 7 is the 64 bit.
Hello,

Disable the Adobe Flash Player in Internet Options > Browser Add Ons - does that change stop the browser crashing when you visit the Ebay site?
My System SpecsSystem Spec
4 Weeks Ago   #9
woodbine

Windows 7 Home Premium 64 bit SP1
 
 

Quote   Quote: Originally Posted by iko22 View Post
Hello,

Disable the Adobe Flash Player in Internet Options > Browser Add Ons - does that change stop the browser crashing when you visit the Ebay site?
Just tried your suggestion. Unfortunately, it's still crashing. Presuming I didn't need to re-start pc after disabling?

The Adobe add on is the only one I have enabled out of all the add ons.
My System SpecsSystem Spec
4 Weeks Ago   #10
technieker

Windows 10
 
 
Disable Active Scripting

Hello,

I have the same problem and I have found a temporary work-around.

If you disable active scripting in internet-options, security tab and adjust level (or something, my computer is in dutch). the error goes away.
I'm still trying to figure out why this is happening.

I'll keep you posted.
My System SpecsSystem Spec
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 Ebay Causes Internet Explorer To Stop Working




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