Internet Explorer 11 Install Fails 'cos Neutral package install failed

Page 3 of 4 FirstFirst 1234 LastLast

  1. Posts : 2,246
    Windows 7 Pro SP1 64 bit
       #21

    Phew! That will wear you out.

    I found this in which there are two solutions at the end-

    [SOLVED] Can't install IE11 on this machine... - Windows Forum - Spiceworks

    The last one looks like what you've already done.
      My Computer


  2. Posts : 181
    64 bit Win 7 Ultimate
    Thread Starter
       #22

    Thx


    Done the bit at the beginning (tried to uninstall KB2729029) and uninstall failed

    Yup done the last one and it fails update already installed


    Cant sensibly restore to an earlier point. I never use IE and I only need it because some other software I wanted to use requires it. I only restore points for about 4 months historically



    I have no idea when this PC last had IE on it. I might just have a backup somewhere but . . . . .
      My Computer


  3. Posts : 2,246
    Windows 7 Pro SP1 64 bit
       #23

    I found this for uninstalling other updates-

    KB2952664 won't uninstall

    However, the script that was used to solve the problem doesn't even have the KB the guy was trying to uninstall. I don't know if he just ran that script or modified it.
      My Computer


  4. Posts : 181
    64 bit Win 7 Ultimate
    Thread Starter
       #24

    I tried to uninstall the KB2729094 with WUSA in the hope that the log file might give me a clue as to why it wont uninstall. So

    wusa /uninstall /kb:2729094 /log:C:\temp\WUSA
    produces an error message
    Installer encountered an error 0x800b0100
    No signature was present in the subject


    It produced 2 files wusa.dpx and wusa neother of which are text files and I have no idea how to read them



    So,
    - How to di fix the uninstall error?
    - How do I read the log files?
      My Computer


  5. Posts : 2,246
    Windows 7 Pro SP1 64 bit
       #25

    There's all kinds of answers out there if search on it. However, I found this which might be useful-

    To view the Windows Update Standalone Installer event log, follow these steps:
    Click Startwindows icon , type event viewer in the Start Search box, and then click Event Viewer in the Programs list. In Windows 8 and Windows Server 2012, on the Start screen, type event viewer, click Settings, and then click View event logs under Settings.

    Notice icon If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

    In Event Viewer, expand Windows Logs, and then click Setup.

    Setup events appear in the middle pane.

    In the Actions pane, click Filter Current Log.

    In the Event sources list, click to select the WUSA check box, and then click OK.
      My Computer


  6. Posts : 181
    64 bit Win 7 Ultimate
    Thread Starter
       #26

    Yes - thanks. That worked. Sadly it told me nop more than was displayed on the screen (see prevous post)
      My Computer


  7. Posts : 2,246
    Windows 7 Pro SP1 64 bit
       #27

    I wonder if the signature message is caused by Windows Defender. Obviously, something is preventing both the uninstall/install. You might try disabling it. I found this related to installation of Windows Defender-

    New Error: 0x800b0100 - No signature was present in the subject. | PC Review
      My Computer


  8. Posts : 181
    64 bit Win 7 Ultimate
    Thread Starter
       #28

    Windows Defender and Malwarebytes are both disabled
      My Computer


  9. Posts : 2,246
    Windows 7 Pro SP1 64 bit
       #29

    I see that you've had this problem since 2014.

    Here's another possibility-

    Unable to Install IE11 - Microsoft Community
      My Computer


  10. Posts : 181
    64 bit Win 7 Ultimate
    Thread Starter
       #30

    Thanks for all your suggestions but it is all taking too much time. I have given up and did a repair install last night and will let the 173 Windows updates chug on in the background. I currently have IE8 on the machine so hopefully the updates including IE11 will install OK. Hopefully this will fix everything.
      My Computer


 
Page 3 of 4 FirstFirst 1234 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 11:28.
Find Us