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Windows 7: Locked out of Google acct

05 Oct 2019   #1
msalton1

windows 7 Pro 64 Bit
 
 
Locked out of Google acct

I have a google acct for which I got a routine google security email the other day asking me to verify my recovery email. When I tried to log in to verify, I was running a vpn. It wouldn't let me log in. Since then, all efforts to log in have been refused, including from my recovery email acct. And google doesn't "recognize" the device I try to log in from (it's the system I always use to log into that acct).


There seems to be no way to contact google to straighten this out. I have about 30 gmail addresses and don't use any of them for anything sensitive. It wouldn't kill me to lose the acct, but I would like to recover it if possible.


Any ideas?


My System SpecsSystem Spec
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05 Oct 2019   #2
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

Not sure but the VPN may have caused an issue.
Have you contacted Google support?
Bil
My System SpecsSystem Spec
05 Oct 2019   #3
msalton1

windows 7 Pro 64 Bit
 
 

Quote   Quote: Originally Posted by Snick View Post
Not sure but the VPN may have caused an issue.
Have you contacted Google support?
Bil

My VPN never locked me out before (although it will keep me from logging in while it's in use). As to Google Support, after navigating a tedious menuing system, I end with a recorded recommendation for an unhelpful web page.



The "Recovery Page" requires me to log in. Which I'm unable to do, since it rejects my log-in. It's true genius at work.
My System SpecsSystem Spec
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05 Oct 2019   #4
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

Quote   Quote: Originally Posted by msalton1 View Post
google doesn't "recognize" the device I try to log in from (it's the system I always use to log into that acct).
Any ideas?
Did you try to ping the LOG IN SERVER?

Bill
My System SpecsSystem Spec
07 Oct 2019   #5
msalton1

windows 7 Pro 64 Bit
 
 

I'm not sure what their IP address is, unless google.com counts (pings fine) and the public dns server (8.8.8.8).


Also, as to the vpn, I can't remember previously attempting to sign into google.com (I rarely do that unless the need arises), but I do I have 9 or 10 gmail accts in Thuinderbird that are checked regularly while using the vpn with no problem.
My System SpecsSystem Spec
4 Weeks Ago   #6
msalton1

windows 7 Pro 64 Bit
 
 

Just getting around to addressing this. Oddly enough, although it wouldn't let me log in to recover the acct (not using VPN), I decided to run the vpn and picked one of multiple vpn servers available. It then asked to send a code to a cell ph (I usually tell them to go jump. Who trusts google with private info?). I gave them the number of a cell ph I rarely use, got the code, entered it and tada!...I was allowed access.


Can't say why the vpn IP worked, given that I generally have 'rotating' vpn IPs at various times, and thunderbird checks mail every 10 mins, so the account has had several IPs.


At any rate, I don't use any of my gmail accounts for anything sensitive or important, so it wouldn't have been a huge loss, but I'm glad it was sorted, albeit oddly.


Thanks for your help.
My System SpecsSystem Spec
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 Locked out of Google acct




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