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Windows 7: Win7/IE8 "Windows Security" Problem

05 Dec 2009   #1
Treebeard

Windows 7 Professional 32 Bit RTM
 
 
Win7/IE8 "Windows Security" Problem

Hi

I'm trying to login to an account I have at this URL: https://newsaccount60.forteinc.com/

When I go to this link, I get a Windows Security panel asking for a Username & Password. When I input the correct credentials the panel just reappears and then the page goes to an "Invalid Credentials" page after a few retries.

I have contacted CS at Forte Inc and they tell me that I am presenting a blank username with the correct password.

I can login with the same credentials on a WinXP machine.

I'm using Outpost Security Suite which I've tried disabling to no avail (the same app is running on the XP machine). I've also checked for cookies but cannot find any referring to the Forte Inc site.

Has anyone got any idea what could be causing this problem?

Cheers - Andy


My System SpecsSystem Spec
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06 Dec 2009   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hi,

Maybe you can try this

In you IE go to Tool > Internet options > Advance > Then click on Reset and close

Go to Control Panel\All Control Panel Items\Credential Manager\Add generic credentials

Remove the credentials there and Add your then try

Hope that helps
My System SpecsSystem Spec
06 Dec 2009   #3
Treebeard

Windows 7 Professional 32 Bit RTM
 
 

Hi

Thanks for the reply. I reset IE as you suggested and checked generic credentials but there was no mention of the account I'm having problems with. Tried to login again but it still fails.

Cheers - Andy
My System SpecsSystem Spec
.

06 Dec 2009   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Did you try to add it from there ??
My System SpecsSystem Spec
06 Dec 2009   #5
Qdos

 

Quote   Quote: Originally Posted by Treebeard View Post
Tried to login again but it still fails.
What is the date set on your computer?
My System SpecsSystem Spec
06 Dec 2009   #6
Treebeard

Windows 7 Professional 32 Bit RTM
 
 

Hi.

Ah! Missed the 'add' bit. Tried adding the credentials (URL, username & password) but still no joy.

Computer time & date are correct (UTC/GMT).

Thanks both for your replies.

Andy
My System SpecsSystem Spec
06 Dec 2009   #7
Tews

64-bit Windows 8.1 Pro
 
 

Have you tried FF to login?
My System SpecsSystem Spec
06 Dec 2009   #8
reghakr

Windows 7 Pro & Vista Home Premium
 
 

Stupids question but did you type your password in lower and upper case.

Usually https sites require a complicated password.
My System SpecsSystem Spec
06 Dec 2009   #9
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Did you try in any other browser like Firefox
My System SpecsSystem Spec
06 Dec 2009   #10
Treebeard

Windows 7 Professional 32 Bit RTM
 
 

Hi again.

No, I've not tried Firefox. I've never used it.

As to the password, I'm using cut & paste from the email provided by Forte Inc. They have told me that I'm presenting the correct password but a blank username.

I'm just in the process of doing a clean install of Windows 7 on a the desktop, once that's completed I'll try from there, if that works, I'll know there's some setting wrong on this computer.

I'll post again when I've tried that.

Andy
My System SpecsSystem Spec
Reply

 Win7/IE8 "Windows Security" Problem




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