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Windows 7: IE8 crash instantly after launch

15 Jan 2010   #31

Windows 7 Ultimate x86-64

Have you tried disabling all addons then loading them one by one? Run sfc /scannow in an elevated command prompt?

My System SpecsSystem Spec
18 Jan 2010   #32

Windows 7 - Vista

Quote   Quote: Originally Posted by Stevie2010 View Post
i am running windows 7 ultimate. my internet explorer 8 was automaticly installed when i installed windows 7 ultimate, it used to work fine but now it crashes immediatly after launching i have ran ie8 with no add-ons but it still crashes. i have uninstalled and re-installed numerous times and it still crashes. i have ran a virus/malware/spyware full system scan with microsoft security essientials but no viruses ect. were found. i have read over other forum posts and found nothing helpfull. i need help asap please

Quote   Quote: Originally Posted by Stevie2010 View Post

Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6000.16945
Application Timestamp: 4ae6e731
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 00075a86
OS Version: 6.1.7600.
Locale ID: 3081
Additional Information 1: addc
Additional Information 2: addc5f021b1f684922282252f7560aea
Additional Information 3: addc
Additional Information 4: addc5f021b1f684922282252f7560aea

Hi Steve -

My apologies for not responding sooner.

The above crash info leads to many more questions than answers, unfortunately. The crash data is taken from your second post made the same day the thread was created - January 4, 2010.

It does in fact show Internet Explorer crashing under the Microsoft NT layer DLL ntdll.dll; v 6.1.7600.16385; timestamp = 4a5bdadb, which = Mon Jul 13 21:09:47 2009 -- all perfect for Windows 7 RTM.

The crash occurred w/ a 0xc00000005 exception= memory access violation

What is puzzling to me is the iexplore.exe module itself - the version number 7.0.6000.16945 indicates it is IE7 - not IE8.

Timestamp - 4ae6e731 = Tue Oct 27 08:27:29 2009

The iexplore.exe module is listed in kb976325 - MS09-072: Cumulative security update for Internet Explorer

Iexplore.exe    7.0.6000.16945   634,632    27-Oct-2009    15:11     x86

There is no doubt that it is an IE7 module. IE8 comes with Windows 7.

Given the likelyhood of OS corruption based on the IE7 module, I would highly suggest that you re-install Windows 7 Ultimate.

Regards. . .


My System SpecsSystem Spec
19 Jan 2010   #33

Windows 7 Home Premium x64, Ubuntu 10.04 x64

Quote   Quote: Originally Posted by Frostmourne View Post
Have you tried disabling all addons then loading them one by one? Run sfc /scannow in an elevated command prompt?
I disabled any addons that werre less than a year old and I ran the scan and no errors were found.
I have tried IE8 a couple of times and no crashes so far, but I am getting to like Mozilla Firefox.
It hasn't crashed yet.
My System SpecsSystem Spec

27 May 2010   #34

Item grayed out

Quote   Quote: Originally Posted by computersplus View Post
Try this go to internet options and go into advanced, scroll down to Security and uncheck enable memory protection to help mitigate online attacks
I tried to go that but when I go to "enable memory protection to help mitigate online attacks" the option is grayed out in the checked mode
My System SpecsSystem Spec
27 May 2010   #35


I'm having the same problem, as soon as I start IE8 it shuts down with no warning. I have tried the suggestions above. When I start it in safe mode it works perfectly but not in normal mode. I has able to disable all the addons while in safe mode to no avail. Rerunning Avast virus scan. No Norton or internet security installed. Just installed Win 7 upgrade 32 bit to HP laptop.
My System SpecsSystem Spec

 IE8 crash instantly after launch

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