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02 Jan 2010 | #1 |
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IE8 crash instantly after launch
Hey,
i am running windows 7 ultimate. my internet explorer 8 was automaticly installed when i installed windows 7 ultimate, it used to work fine but now it crashes immediatly after launching i have ran ie8 with no add-ons but it still crashes. i have uninstalled and re-installed numerous times and it still crashes. i have ran a virus/malware/spyware full system scan with microsoft security essientials but no viruses ect. were found. i have read over other forum posts and found nothing helpfull. i need help asap please steve. |
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02 Jan 2010 | #2 |
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Hi -
Is there any error message when it crashes? Or does it - - the background fades to white - small spinning blue circle - "Not Responding..." - top-right of screen Do you have an Internet Security product installed, e.g., NIS, KIS, N360, McAfee, etc...? Check Problem Reports for additional details - START | type View all | select View all problem reports Check the entries under Internet Explorer - 2x-click on a line item for additional information on each crash. Regards. . . jcgriff2 . |
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02 Jan 2010 | #3 |
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If you installed through the upgrade path then you could have introduced a lot of corrupt entries into your new operating system, and no amount of tinkering will get you to where a reformat and fresh install will take you
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02 Jan 2010 | #4 |
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Try resetting your IE. Refer the below link for instructions:
How to reset Internet Explorer settings |
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03 Jan 2010 | #5 |
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hi jcgriff2,
thanks for replying so quickly it crashes without any white fading background, there is no spinning blue circle, no not-responding sign anywhere on the screen it closes without any warning. i was running nortan internet security (i have no idea what version) when the problem started but when that ran out of subscriptopn i installed windows security essientials version 1.0 updated deffinitions and did a full system scan and it turned up no problems what soever here is what the additional information said on the error reporting thingy Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 7.0.6000.16945 Application Timestamp: 4ae6e731 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7600.16385 Fault Module Timestamp: 4a5bdadb Exception Code: c0000005 Exception Offset: 00075a86 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 3081 Additional Information 1: addc Additional Information 2: addc5f021b1f684922282252f7560aea Additional Information 3: addc Additional Information 4: addc5f021b1f684922282252f7560aea thanks heaps for helping me. hey qdos mate, sorry if i sound rude her but isnt IE8 automatically installed on windows 7?? so i could not have installed through an upgrade path but if that is not what u are talking about i do apolagise and if it isnt pleas explain it to me in more detrails please. hey venths, i have done that numerouse times but thankyou for your help |
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03 Jan 2010 | #6 |
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Try This
Try this go to internet options and go into advanced, scroll down to Security and uncheck enable memory protection to help mitigate online attacks
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03 Jan 2010 | #7 |
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hi jcgriff2,
thanks for replying so quickly it crashes without any white fading background, there is no spinning blue circle, no not-responding sign anywhere on the screen it closes without any warning. i was running nortan internet security (i have no idea what version) when the problem started but when that ran out of subscriptopn i installed windows security essientials version 1.0 updated deffinitions and did a full system scan and it turned up no problems what soever here is what the additional information said on the error reporting thingy Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 7.0.6000.16945 Application Timestamp: 4ae6e731 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7600.16385 Fault Module Timestamp: 4a5bdadb Exception Code: c0000005 Exception Offset: 00075a86 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 3081 Additional Information 1: addc Additional Information 2: addc5f021b1f684922282252f7560aea Additional Information 3: addc Additional Information 4: addc5f021b1f684922282252f7560aea thanks heaps for helping me. hey qdos mate, sorry if i sound rude her but isnt IE8 automatically installed on windows 7?? so i could not have installed through an upgrade path but if that is not what u are talking about i do apolagise and if it isnt pleas explain it to me in more detrails please. hey venths, i have done that numerouse times but thankyou for your help |
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03 Jan 2010 | #8 |
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hey
please describe whaT U MEAN BY "KILL NORTON INTERNET SECURITY" please i used uninstall or change a programme and uninstalled it from the laptop did i do it right?? thanks steve p.s. what are the links for? |
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03 Jan 2010 | #9 |
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Norton removal Tools
Norton usually does not uninstall cleanly use the Norton uninstall tool for your version it will remove left overs from the program uninstaller
Download and run the Norton Removal Tool |
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03 Jan 2010 | #10 |
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32 or 64 bit
are you using 32 bit or 64 bit windows?
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