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Windows 7: URL Links Fail only from Livemail & MS-Word

17 Mar 2010   #11

Windows 7 Home Premium Home Edition 6.01.7600 (x64)

Problem Solved:
I'm not sure how the issue was resolved but I guess it was a Microsoft update that fixed it.

Thanks for the time you took to help resolve my Win7 URL launch issue.

My System SpecsSystem Spec
17 Mar 2010   #12


If you have the chance, could you check your installed updates to see which update(s) were installed lately?

ps: it's just my curiosity
My System SpecsSystem Spec
19 Mar 2010   #13

Windows 7 Home Premium Home Edition 6.01.7600 (x64)

Sure Brady, but I must admit I'm not sure which update it could have been since,
usually I was leaving MSIE open because the issue was getting anoying.
It so happened I didn't have MSIE open a couple of days ago and noticed
the issue was gone.

I have attached a screenshot (doc file) of my Windows Update History.
I would guess the KB976264 is the one that fixed my issue and If
you think it would be helpful I can try uninstalling the update to see
if the issues returns. I haven't done this before but I don't think it
should upset my system to cause me any additional issues.

Thanks for your interest to help others.

Attached Files
File Type: doc WinUpdateHistory.doc (73.0 KB, 7 views)
My System SpecsSystem Spec

18 Apr 2010   #14

Windows 7 Home Premium Home Edition 6.01.7600 (x64)
Problem Returns

Well, four weeks ago I said my original issue was fix and I didn't know how:

If no Internet browser is open, when I click URL link from with-in a Livemail
email, the link always fails.

Well, now the problem came back again about a week ago for no apparent reason.

Again, I keep all my applications up to date.
My System SpecsSystem Spec
19 Apr 2010   #15

W7 Pro 64bit

Have a read - do you use Chrome?
Outlook 2007 / Exchange email URL issue

My System SpecsSystem Spec
19 Apr 2010   #16

Windows 7 Ultimate 32 bit

Update KB980182 caused the problem for me. I uninstalled it and no longer had the problem. Also a previous IE8 updated caused the same thing. I had to use a restore point to get rid of the problem. I do not remember which update that was; I hid it. That was two or three months ago.
My System SpecsSystem Spec
20 Apr 2010   #17

Windows 7 Home Premium Home Edition 6.01.7600 (x64)

I just looked at Outlook/Exchange info and it doesn't help me, especially
since I don't use either.
Thanks for your help/interest.

I checked my update history and 980182 not there. I too believe that it
is MS updates that cause and fix and cause it again.
I guess not enough complaints for MS to fix issue once and for all.
Thanks for your help/interest.

PS: I will try to remember to check for URL issue after each MS update but
you get old it's difficult to remember.
My System SpecsSystem Spec
21 Apr 2010   #18

W7 Pro 64bit


The Chrome uninstall reinstall update issue is not just re: Exchange.
If you use Chrome it might be the cause of the problem?

My System SpecsSystem Spec
28 Apr 2010   #19

Windows 7 Home Premium Home Edition 6.01.7600 (x64)

I must have missed your reply last week...
I don't use Chrome either but, again, thanks for interest/help.

My System SpecsSystem Spec
23 Dec 2010   #20

Windows 7 Home Premium


Did you ever get an answer for the problem of not linking to a url from livemail?

I'm new to livemail and I get the same problem, except that I can link from Word hypertext.

My System SpecsSystem Spec

 URL Links Fail only from Livemail & MS-Word

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