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Windows 7: Outlook 2007 and Win 7

25 Jan 2010   #11
greenwellington

Windows 7
 
 

OK - got safe mode pressing Control key when starting Outlook and did same email that failed earlier today.
It still failed with this message fro "System Administrator":
"Your message did not reach some or all of the intended recipients.
Subject: Synod
Sent 25/01/2010 18:27
The following recipients cannot be reached:" (No name given but only to one person). It also changed my account from david to rod.
Where do we go from there?


My System SpecsSystem Spec
.
25 Jan 2010   #12
clunkfish

Windows 7 Enterprise x64
 
 

Quote   Quote: Originally Posted by greenwellington View Post
OK - got safe mode pressing Control key when starting Outlook and did same email that failed earlier today.
It still failed with this message fro "System Administrator":
"Your message did not reach some or all of the intended recipients.
Subject: Synod
Sent 25/01/2010 18:27
The following recipients cannot be reached:" (No name given but only to one person). It also changed my account from david to rod.
Where do we go from there?
Does the following link apply? You receive a non-delivery report after you send an e-mail message to an Exchange 5.5 recipient
My System SpecsSystem Spec
25 Jan 2010   #13
greenwellington

Windows 7
 
 

Hi Clunkfish,
No, that is not what I receive - at least not with this problem.
The message is from "System Administrator" ( I guess on my machine) and is exactly as I gave it in the last posting.
It happens for various addresses including some on my own ISP (as this one) but I can't get it to happen on emails between my 3 Accounts or from Outlook test email. Possibly 70% go through ok on other addresses and I can send to everyone on laptop with Outlook 2007 and Win XP.
Sods law decrees that the problem kicks in on some of my most important contacts. N.B. It never happened before installing Win 7
My System SpecsSystem Spec
.

25 Jan 2010   #14
clunkfish

Windows 7 Enterprise x64
 
 

Quote   Quote: Originally Posted by greenwellington View Post
Hi Clunkfish,
No, that is not what I receive - at least not with this problem.
The message is from "System Administrator" ( I guess on my machine) and is exactly as I gave it in the last posting.
It happens for various addresses including some on my own ISP (as this one) but I can't get it to happen on emails between my 3 Accounts or from Outlook test email. Possibly 70% go through ok on other addresses and I can send to everyone on laptop with Outlook 2007 and Win XP.
Sods law decrees that the problem kicks in on some of my most important contacts. N.B. It never happened before installing Win 7
I'm afraid we have reached the limits of my competence (doesn't require a very long journey). If your SMTP server settings are definitely correct (including security settings and port assignments), then I am baffled.

Sorry old bean
My System SpecsSystem Spec
26 Jan 2010   #15
greenwellington

Windows 7
 
 

Thanks for trying Clunkfish- at least you gave me the option of trying Safe Mode.
I am satisfied that SMTP settings etc. are correct because they are same as on my laptop and 2 out of 3 are set by nifty programme from ISP.
I just hope it starts happening to someone else after installing Win 7 so that Microsoft can get involved
My System SpecsSystem Spec
26 Jan 2010   #16
FZ21Z

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by greenwellington View Post
I am satisfied that SMTP settings etc. are correct because they are same as on my laptop and 2 out of 3 are set by nifty programme from ISP.
So you've not actually set them yourself?
My System SpecsSystem Spec
26 Jan 2010   #17
greenwellington

Windows 7
 
 

Hi FZ21Z,
I usually set them myself with settings used previously without problems. Because of continuing difficulties, I thought I would use the ISP to set my wife's and mine to see if it made any difference.
With the one which is independent of this ISP, I used the same settings as pre Win 7. They still failed on the same addresses and it is people who I communicated regularly with before the installation of Win 7 and re-installation of Office/ repair/re-installation etc. etc.
All the settings work OK on the laptop.
There are two questions which, to me, defy logic but if we can get past them it would point to the source of the problem:
1 - Where does the above mentioned failure message from "System Administrator" emanate from?
2 - What on earth (or to narrow it down, in my machine!) could change the account I chose to send from, to one of my other accounts?
Don't doubt me on this last one - I have dozens of failures parked in "Failed emails" all having done just this. Note that when we experience a failure, it doesn't matter what Account we use it always fails and always changes the account.
Other than the above, I just love Win 7!
My System SpecsSystem Spec
26 Jan 2010   #18
clunkfish

Windows 7 Enterprise x64
 
 

Shall we take a leap into the unknown?

From How to turn on the Enable Mail Logging option for troubleshooting in Outlook 2003 and Outlook 2007:

To enable the mail logging option, follow these steps:
  1. On the Tools menu, click Options.
  2. On the Other tab, click Advanced Options.
  3. Click to select the Enable logging (troubleshooting) check box in Outlook 2007, and then click OK two times.
  4. The following is the default location of the log files: <username>\Local Settings\Temp
Point 4 applies to XP: I'm not at a Win 7 machine at the moment so can't check, but I guess the log file gets put in the analogous location.

If you do that and try sending one of the troublesome emails, then post the contents of the log file, maybe it will become clear...

Don't forget to turn logging off again!
My System SpecsSystem Spec
26 Jan 2010   #19
greenwellington

Windows 7
 
 

Hi Clunkfish,
Thanks for sticking with it.
Sorry but can only get so far.
Switched Enable Logging on - no problem and sent failed email.
Looked for any info where Log may be stored and could only find "Event Log".
Looked through lots of entries in the three sections:
Summary of Administrative Events
Recently Viewed Nodes
Log Summary.
However can't find any way of searching for the entry related to this failure - i.e like needle in haystack.
The only thing I can use to pinpoint this event is the time of sending but so far can find nothing specifically at the time of the failed mail.
Will try again but can you give any advice about thinning down the search e.g. which of above sections or am I totally in the wrong place?
My System SpecsSystem Spec
26 Jan 2010   #20
clunkfish

Windows 7 Enterprise x64
 
 

It's well hidden! I'm at my Win 7 PC now so have been able to locate it. You'll need to be able to see hidden stuff:
  1. Open any folder
  2. Click Organize > Folder and search options > View tab
  3. Then click the radio button next to "Show hidden files, folders and drives"
Then navigate to the log file:
  1. Hard drive > Users > (your user name) > AppData > Local > Temp > Outlook Logging
  2. Open up OPMLog and any other text files in Notepad and copy the contents
  3. Paste here
  4. We all panic
Hopefully something in there will give the game away
My System SpecsSystem Spec
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 Outlook 2007 and Win 7




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