Slow Browser or Internet Connection?

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  1. Posts : 19
    Windows 7
       #1

    Slow Browser or Internet Connection?


    Hi guys,

    I have a problem with accessing the internet. I have a 4MBit/s broadband connection, which I have tested and it is exactly 4 MBit/s. When I open up any browser (Opera, IE or Winfox/Firefox) it takes about 5 seconds for the google homepage to appear. This seems too slow to me, but maybe you know better? Other pages take much longer..20 seconds for a normal webpage.

    Hope you can help

    Cheers,

    Jonny
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    jonnyboss said:
    Hi guys,

    I have a problem with accessing the internet. I have a 4MBit/s broadband connection, which I have tested and it is exactly 4 MBit/s. When I open up any browser (Opera, IE or Winfox/Firefox) it takes about 5 seconds for the google homepage to appear. This seems too slow to me, but maybe you know better? Other pages take much longer..20 seconds for a normal webpage.

    Hope you can help

    Cheers,

    Jonny

    Johnny You have 4mb down but probably only 500K up. You can go to anyofthe commercial services and have that checked. I use speedtest.net. They will tell you actual. I suspect the delay may have more to do with your system than the connection

    Ken
      My Computer


  3. Posts : 17,796
    Windows 10, Home Clean Install
       #3

    Run an antivirus scan. and try internet


    Run malwarebytes. try internet
    http://www.malwarebytes.org/mbam.php

    Turn off the Antivirus. try internet.


    Try each of these steps. If none work. We can look further.
      My Computer


  4. Posts : 19
    Windows 7
    Thread Starter
       #4

    Hi guys,

    the maleware thing didn't work unfortunately.

    Using the test I have: Download: 3.61Mb/s and Upload: 0.04 MB/s and Ping: 1310ms.

    How are those values?

    Cheers

    Jonny
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    jonnyboss said:
    Hi guys,

    the maleware thing didn't work unfortunately.

    Using the test I have: Download: 3.61Mb/s and Upload: 0.04 MB/s and Ping: 1310ms.

    How are those values?

    Cheers

    Jonny

    JB

    Its the ping tiime that is killing you. 3,61 down is enough. Are you using homegroup for your networking? Are there any other machines running a different OS?

    Ken
      My Computer


  6. Posts : 6,618
    W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
       #6

    If that ping time came from speedtest.net, try using a different server and run the test again, to rule out the possibility of a bad server downstream. You should also run a tracert from Command Prompt to another location on the web, so that you might be able to see where the bottleneck is. If you are unfamiliar, the screenshot should help:
    Attached Thumbnails Attached Thumbnails Slow Browser or Internet Connection?-tracert.png  
      My Computer


  7. Posts : 19
    Windows 7
    Thread Starter
       #7

    seekermeister said:
    If that ping time came from speedtest.net, try using a different server and run the test again, to rule out the possibility of a bad server downstream. You should also run a tracert from Command Prompt to another location on the web, so that you might be able to see where the bottleneck is. If you are unfamiliar, the screenshot should help:

    Hi Seekermeister,

    I did like you said and here is the result:

    Tracing route to front.opera.com [195.189.143.147] over a maximum of 30 hops
    1 3 ms 3 ms 3 ms 192.168.1.1
    2 1758 ms 1447 ms 2362 ms rdsl-dsdf-de01.nw.mediaways.net [213.20.58.193]
    3 2461 ms 1687 ms 2066 ms xmwc-dsdf-de02-chan-18.nw.mediaways.net [195.71.
    242.118]
    4 1820 ms 1829 ms 1857 ms ge7-0-0.ffm2nxg1.de.ip.tdc.net [80.81.192.16]
    5 1830 ms 2280 ms 1693 ms 85.19.122.230
    6 1778 ms 1682 ms 2290 ms 85.19.81.238
    7 2438 ms 1986 ms 2067 ms front.opera.com [195.189.143.147]
    Trace complete.


    This doesn't look too healthy does it? Do you know anything that I can do about this?


    Cheers


    Jonny
      My Computer


  8. Posts : 1,161
    Windows 8.1 PRO
       #8

    Your pings are so high.

    Hard reset on your modem and router.
      My Computer


  9. Posts : 19
    Windows 7
    Thread Starter
       #9

    zigzag3143 said:
    jonnyboss said:
    Hi guys,

    the maleware thing didn't work unfortunately.

    Using the test I have: Download: 3.61Mb/s and Upload: 0.04 MB/s and Ping: 1310ms.

    How are those values?

    Cheers

    Jonny

    JB

    Its the ping tiime that is killing you. 3,61 down is enough. Are you using homegroup for your networking? Are there any other machines running a different OS?

    Ken

    Hi Ken,

    no this is the only computer on the network. Strange, eh!

    Cheers

    Jonny
      My Computer


  10. Posts : 6,618
    W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
       #10

    I think that TGSoldier is correct, because the ping bottlenecks immediately between your machine and your ISP. In addition to resetting the router, do the same with the modem (I've never had DSL, but I assume that requires a modem like cable also). If resetting these don't help, I would call the ISP tech support, because it seems that either your router, or their modem is the problem (assuming that you don't own the modem).
      My Computer


 
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