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Windows 7: Archived Email in OWA

25 Mar 2010   #1

Vista Business x64
Archived Email in OWA

I am having an issue with an employee trying to access his archived email through OWA when traveling with his laptop. He just got a new laptop and said he could access them from his old one but not the new one.

When he selects the archived email, he gets disconnected from OWA apperently and when i log in as him at my local computer, the header shows up but no email itself (i do not get disconnected however).

I thought maybe he had it set up to archive locally but otherwise im lost and email is not my specialty.

How could he go about retrieving the archived emails? if possible, and why would he get d/c from OWA on his laptop when it just doesnt show the message from my computer?

The employee is a salesman that works in mexico from his laptop if this matters at all. Any light shed on this situation would be greatly appritiated.

My System SpecsSystem Spec
25 Mar 2010   #2

Windows 7

Does he always use OWA? Did he create a PST locally on his old laptop for his archive? What version of Exchange? Was he using security/Encryption before and need to download/install the S/mime control on his new laptop?
My System SpecsSystem Spec

 Archived Email in OWA

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