Big Trouble with Favorites

When I click on my Favorites button, sometimes it works perfectly but usually it does not. When it does not, here's what happens.

1. I click on the Favorites button.

2. The list of my 15 folders appears along with Add to Favorites and Organize Favorites on top of the list. These folders have that little triangle to the right of the box.

3. When I place the mouse pointer over a folder a grayed-out empty box appears. This is the same for all folders. Clicking doesn't do anything either.

When the favorites button is working, as soon as I place the mouse pointer over a folder, my whole list of favorites within the folder appears.

I have a new HP computer with Windows 7. I've had no problems till this happened about two months ago. I hope someone can give me a clear, not too technical, solution to my problem.

Can you post a screenshot of what is happening as well please?

Evidently this is not the way to post a screen shot. I used the PrtScr button to get the screen shot and I placed both the good and the bad ones in my Pictures Folder, but I can't place them here. Can you tell me how to do it.

Hello Tommy, and welcome to Seven Forums.

Sure thing. Here you go mate.

https://www.sevenforums.com/tutorials...en-forums.html