Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Outlook 2007 not receiving 'spam'

26 Apr 2010   #1

Windows 7
Outlook 2007 not receiving 'spam'

Hi. I use Outlook 2007 with an (British Telecoms) email address.

Occasionally I will not receive some emails. If I log into web mail ( it'll appear in the 'spam'. Problem is, most of the time the emails aren't even spam. Moving these emails to the inbox will then make them come through on Outlook.

Why isn't Outlook putting these emails in its own spam container? Some emails do end up in there anyway, but why not these? I'm worried I've been missing out on emails as I've only just realised this problem.


My System SpecsSystem Spec
26 Apr 2010   #2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86

Try disabling filtering in Outlook 2007 through OPTIONS>JUNK MAIL>NO AUTOMATIC FILTERING.

Also check if you have entries in the "Blocked senders" list.
My System SpecsSystem Spec
26 Apr 2010   #3

Windows 7

Thanks. I have disabled filtering and will report back if the problem persists.
My System SpecsSystem Spec

27 Apr 2010   #4

Windows 7

Hey. Just got an email appearing in spam on BT Yahoo and not through Outlook. Looks like the problem is still here.
My System SpecsSystem Spec
27 Apr 2010   #5

Windows 7 Enterprise x64

Maybe Outlook is set to delete what it thinks is junk mail automatically? You can check the settings under Tools > Options... > Junk E-mail...

Have a look to see what it says there: one of the options is permanent deletion of suspected junk, which means Outlook will never show it to you but Yahoo mail will.

I have attached a screenshot of my own set up

Attached Images
Outlook 2007 not receiving 'spam'-capture.jpg 
My System SpecsSystem Spec
28 Apr 2010   #6

Windows 7

This is unticked. Thanks anyway!
My System SpecsSystem Spec
28 Apr 2010   #7

Windows 7 Ultimate 64bit

Does Outlook get the emails from the account? if so, it's probable that bt is filtering it first so Outlook doesn't get it.
My System SpecsSystem Spec

 Outlook 2007 not receiving 'spam'

Thread Tools

Similar help and support threads
Thread Forum
I am not receiving Google Alerts via
I am not receiving Google Alert via Sign In like I use to. Google alerts is in the safe-sender list. Is Microsoft totally blocking google alerts from being received or blocking all emails from Google? I checked my Google account, it shows the correct email address and the Google...
Browsers & Mail
Not receiving certain emails in
Emails from places like: TechCrunch...The Onion...Business Insider...DesignTaxi...Katie Picks and Flicks...and The Verge. So I checked, of course they are NOT blocked, they DO have rules to route them to inbox... and they never arrive. I should say, I didn't get Couric...
Browsers & Mail
Delay in receiving mail using Outlook 2013
I have a client who uses Outlook 2013 on windows 7 x64 They are using iMAP They have an issue that emails are not being delivered to Outlook when they open up Outlook first thing in the mornings. All emails are being delivered to their web mail. It then begins to work after a couple of...
Microsoft Office
email account hacked, and receiving spam
i use microsoft outlook for my email accounts i have two email accounts. to simplify things, we will name them 1 and 2. account 1 gets forwarded to 2. recently, i started getting advertisements at account 1, weight loss, etc... i checked account 2, which is a gmail account, and none of these...
Browsers & Mail
Outlook 2007 not receiving certain emails
Emails are receiving fine on laptop that has outlook 2013 and they are also coming through on iphone. outlook 2007 shows that they are being downloaded but they wont show in the inbox. Junk email folder is always empty? are they going to junk and getting auto deleted? I've tried going into...
Microsoft Office not receiving mail
Fellow geeks, once again I need your input. I have an email address, this main address has three aliases. As of last night, the main address only receives mail from Microsoft mail services (, Hotmail, Live). From all other service providers, it seems that I can only...
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:56.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App