yesterday itunes began to crash. i have uninstalled the program, uninstalled quicktime, tired to run in safe mode, disconnected to wireless then reconnected after the program launched and nothing is working.
any thoughts
Can we get
System specs
Event viewer logs
IF it blue screened, the DMP files
Please provide us with your Event Viewer administrative logs by following these steps:
{Instructions courtesy of writhziden}
Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
If you are overclocking STOP
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
The procedure:
To ensure minidumps are enabled:* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Step and 4 and 5 from this guide should do it:
Optimize Windows 7
To Speed Up Windows in General:
If you want to speed up your Shut Down, there is a Tutorial here
Just before Cleaning via CCleaner, run Disk Cleanup and Disk Defragmenter.
I would download and open CCleaner and use CCEnhancer for more features. Then go to the Clean Tab, Analyze and run the Cleaner. Next go to Tools (NEVER GO TO REGISTRY) and select Startup, google each one to check if they are safe to remove and remove.
Then click on CCleaner's Uninstall Tab and remove anything you don't need or use. Ask here if you are unsure if it is safe to remove or not, or you could Google it.
Next, read this article:
99 ways to Make Your Computer Blazingly Fast
This guide was intended for Windows XP, but I would ignore Step 2, Step 10, Step 11, Step 16, Step 28, Step 37.
I would next run an SFC Scan and a Check Disk Scan.
What I do as soon as I get a computer os open MSConfig, select the Boot Tab and select No GUI Boot, this will disable the Boot Animation.
I would also use MSE and Malwarebytes to check for Viruses and Malware.
Last edited by Infinite; 19 Feb 2012 at 02:21.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 may also be good further reading and steps.
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