Windows 7 start up problems

slater · 27 Jul 2010

Hi.

My computer has recently had problems on start up - it starts and then continually restarts with various problems.

I have tried memtst, upgraded all drivers and the BIOS.

Attached is the minidump from yesterday - dos anyone have any clues as to what might be causing this all of a sudden?

Thanks

zigzag3143 · 27 Jul 2010

slater said:

Hi.

My computer has recently had problems on start up - it starts and then continually restarts with various problems.

I have tried memtst, upgraded all drivers and the BIOS.

Attached is the minidump from yesterday - dos anyone have any clues as to what might be causing this all of a sudden?

Thanks

While the debugger points to a win 7 OS file as the probable cause in all of these, that is almost never the case. I noticed that the first parater was for a memory exception and that makes much more sense.

to resolve the issue I would
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

I would also update all the old drivers listed below
How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Let us know if you need assistance with any of this

Ken

Old drivers that need updating

Code:

emupia2k.sys        fffff880`058d1000    fffff880`05923000    0x00052000    0x461a3aba    4/9/2007 09:08:10                        
ctsfm2k.sys        fffff880`05923000    fffff880`0596d000    0x0004a000    0x461a3abb    4/9/2007 09:08:11                        
ctoss2k.sys        fffff880`048a2000    fffff880`048dd000    0x0003b000    0x461a3abe    4/9/2007 09:08:14                        
ha10kx2k.sys        fffff880`06625000    fffff880`067de000    0x001b9000    0x461a3abf    4/9/2007 09:08:15                        
hap16v2k.sys        fffff880`0588f000    fffff880`058d1000    0x00042000    0x461a3ac1    4/9/2007 09:08:17                        
ctaud2k.sys        fffff880`048f8000    fffff880`049c9000    0x000d1000    0x461a3acd    4/9/2007 09:08:29                        
ctprxy2k.sys        fffff880`048dd000    fffff880`048e5000    0x00008000    0x461a3ace    4/9/2007 09:08:30                        
COMMONFX.DLL        fffff880`0596d000    fffff880`05998000    0x0002b000    0x461a3ad6    4/9/2007 09:08:38                        
CTAUDFX.DLL        fffff880`06a88000    fffff880`06b37000    0x000af000    0x461a3ad7    4/9/2007 09:08:39                        
CTSBLFX.DLL        fffff880`06b37000    fffff880`06be2000    0x000ab000    0x461a3ada    4/9/2007 09:08:42                        
adfs.SYS        fffff880`06fc4000    fffff880`06fdc000    0x00018000    0x490f2b4e    11/3/2008 12:48:14                        
Rt64win7.sys        fffff880`14bbc000    fffff880`14bee000    0x00032000    0x49a65b0d    2/26/2009 05:04:13                        
spldr.sys        fffff880`017df000    fffff880`017e7000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`04456000    fffff880`04463000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`00e2a000    fffff880`00e35000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59

ttran · 27 Jul 2010

First of all, you have some really out of date drivers:

Code:

fffff880`048c6000 fffff880`04997000   ctaud2k  ctaud2k.sys  Mon Apr 09 20:08:29 2007 (461A3ACD) Creative Audio Driver (WDM)
fffff880`06ad2000 fffff880`06b81000   CTAUDFX  CTAUDFX.DLL  Mon Apr 09 20:08:39 2007 (461A3AD7) 
fffff880`04843000 fffff880`0487e000   ctoss2k  ctoss2k.sys  Mon Apr 09 20:08:14 2007 (461A3ABE) Creative OS Services Driver
fffff880`0487e000 fffff880`04886000   ctprxy2k ctprxy2k.sys Mon Apr 09 20:08:30 2007 (461A3ACE) Creative Audio Driver (WDM)
fffff880`06a00000 fffff880`06aab000   CTSBLFX  CTSBLFX.DLL  Mon Apr 09 20:08:42 2007 (461A3ADA)
fffff880`059ab000 fffff880`059f5000   ctsfm2k  ctsfm2k.sys  Mon Apr 09 20:08:11 2007 (461A3ABB) Creative SoundFont Management Device Driver
fffff880`05800000 fffff880`0582b000   COMMONFX COMMONFX.DLL Mon Apr 09 20:08:38 2007 (461A3AD6)
fffff880`07271000 fffff880`07289000   adfs     adfs.SYS     Mon Nov 03 23:48:14 2008 (490F2B4E) Adobe File System Driver
fffff880`05959000 fffff880`059ab000   emupia2k emupia2k.sys Mon Apr 09 20:08:10 2007 (461A3ABA) Creative E-mu Plug-in Architecture Driver

Third party antivirus software are notorious for causing BSOD and symantec is not an exception. Please remove it completely, then if you need an AV program to protect your system, you can use Microsoft security essential.
KB Article Not Found
http://www.microsoft.com/security_essentials

You can use clean boot to troubleshoot problem with start up:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

BUGCHECK SUMMARY:

Code:

BugCheck 3B, {c0000005, fffff800031d3dc1, fffff88002b71ac0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ObpWaitForMultipleObjects+186 )

Followup: MachineOwner
---------
BugCheck 1000007E, {ffffffffc0000005, fffff800031c34fc, fffff88003185988, fffff880031851f0}

Probably caused by : ntkrnlmp.exe ( nt!CmpRemoveKeyHash+4c )

Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff80002ff30bf, fffff880085e3c80, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+233 )

Followup: Pool_corruption
---------

Did you use memtestx86 or built in memtest?

Opps...I can see Ken faster than me

slater · 28 Jul 2010

Ken, ttran,

Thank you very much for this advice. I'll run through all of this and report back. Didn't realise I had so many out of date drivers and will run the recommended memtst

Thanks again, really appreciate the help.

slater · 31 Jul 2010

Ken, ttran,

I tried all your suggestions. Have now also removed the old Audigy 2 soundblaster card - most of the old drivers were Creative drivers - and the problem seems to have gone for now.

Not sure why it suddenly appeared in the first place, but thanks for your advice!

All the best.

slater · 02 Aug 2010

Hello again.

Have done the memtest, removed an offending soundblaster card and updated drivers.

I now get a message saying Internet Explorer has stopped working and the attached files are created. Sometimes this all causes the computer to crash - other times it reports the problem then carries on.

Any ideas?

Thanks.

ttran · 02 Aug 2010

Do you experience any more BSODs or just window explorer stop working?
Run to system files check:

Open an elevated command prompt and enter sfc /scannow.

slater · 02 Aug 2010

ttran

Many thanks. I have run this - it gets to about 55% and the stops with an error message "Windows Resource Protection could not perform the requested operation"

Have you seen this before?

Thanks.

ttran · 02 Aug 2010

Please perform a Disk Check, after getting done with it, do the system file check again

slater · 02 Aug 2010

Many thanks.

I ran the disk check and then the scan. The scan has completed "Verification 100% complete" and says "Windows Resource Protection did not find any integrity violations".

Not sure that helps. Disk check did seem to find and fix some errors - it mentioned money.html??