Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD on Dell Studio 15 1558

17 Aug 2010   #41
tonyvr4

Windows 7 Home Premium 64-Bit
 
 

Just crashed, but it was very strange. I wasn't even using the laptop at the time. I went downstairs for a few minutes and saw the crash popop.

Minidump attached. I checked the dump in bluescreen view and the details are just like the past two occasions.

Detail from event viewer
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000098, 0x0000000000000002, 0x0000000000000000, 0xfffff80002db1b42). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081710-16957-01.


My System SpecsSystem Spec
.
17 Aug 2010   #42
cluberti

Windows 10 Pro x64
 
 

Well, I have bad news - this particular dump is an IRP being called to complete in stdflt.sys, but an access violation occurs (also, the stack base pointer is corrupt, which may be part of the failure). Unless this system is running out of resources, likely PTEs given the symptoms (I can't run !VM on a minidump to check right now, so you're going to have to provide at the least a kernel memory dump for the next time this occurs), there's a fault in the stdflt.sys driver as I suspected days ago.
My System SpecsSystem Spec
17 Aug 2010   #43
Jonathan_King

Windows 7 Professional x64
 
 

As long as stdflt.sys is not updated, I will not be happy.

But good news! I found this driver for you!

Drivers and Downloads

Install that, and see how it goes.

Good luck!

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 13:35:19.545 2010 (UTC - 4:00)
System Uptime: 0 days 16:29:41.716
BugCheck A, {98, 2, 0, fffff80002db1b42}
Probably caused by : ntkrnlmp.exe ( nt!IopDisassociateThreadIrp+e2 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
.

17 Aug 2010   #44
tonyvr4

Windows 7 Home Premium 64-Bit
 
 

So if I understand it correctly, we are back the the stinkin accelerometer causing crashes again?

You confused me with the other information though. I don't think it can be running out of resources because the one time it crashed, I didn't have anything open. I went downstairs and left the laptop on but nothing was running.

The driver you mentioned is the one that I am running. Unless it got corrupted somehow. I installed it after the last series of crashes and it ran great until the recent group
My System SpecsSystem Spec
17 Aug 2010   #45
CarlTR6

Windows 7 Ultimate 32 bit
 
 

clubreti is saying that if you are not running out of resources, then the trouble is stdflt.sys. And you are apparently not running out of resources.
My System SpecsSystem Spec
17 Aug 2010   #46
tonyvr4

Windows 7 Home Premium 64-Bit
 
 

Ah sorry for the misunderstanding.

I will remove and reinstall the driver you mentioned. If that doesn't work, I am at the point that I will remove the driver.

Dell does absolutely nothing to help. Multiple contacts to tech support were useless. They didn't even know what a crash or blue screen was!

Also two letters to dell headquarters were useless also
My System SpecsSystem Spec
18 Aug 2010   #47
Jonathan_King

Windows 7 Professional x64
 
 

Good luck with the new driver, I hope it works!

Sorry to hear about their tech support, I would have expected more from Dell than that. Oh well, that's why we're here, right?
My System SpecsSystem Spec
18 Aug 2010   #48
cluberti

Windows 10 Pro x64
 
 

Yeah, Dell's business/commercial support is fairly good, but their home/personal support folks are utter crap most of the time. I guess that's why business support costs so much more.
My System SpecsSystem Spec
18 Aug 2010   #49
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Let us know if the new driver works. I hope it does.
My System SpecsSystem Spec
15 Sep 2010   #50
mreco99

Windows7 x64
 
 

Just adding some personal advice, as i too have a dell 1558 that has BSOD'd and has 30 sec freezing. Laptop is only 1 month old

Dell support only wanted to wipe the laptop, to me (an IT manager( that is the last option, not the first.

Anyway, i used Blue screen viewer from nirsoft and saw that the free Mcafee Dell supplies seemed to be the problem (from what i could tell). So removed mcafee and used thier clean up tool MCPR.exe, rebooted, installed microsofts free security centre and so far, all ok.

I also updated the BIOS and video drivers, no bluetooth on mine, Accelorometer driver seems to be up to date.

One thing i dont seem to be getting any software update message from Dell, i assume i should be.
My System SpecsSystem Spec
Reply

 BSOD on Dell Studio 15 1558




Thread Tools




Similar help and support threads
Thread Forum
BSOD often, on my dell studio 1558, bccode fe, when i do something
Hi, i'm an italian boy, this is my first thread in sevenforums. My Notebook often restart with a BSoD, i've posting in zip in allegate the occurence do help me. can be the monitor? Because, often the BSoD start when i open or close my notebook's monitor. Help me, please.
BSOD Help and Support
BSOD On Dell Studio 1558 Laptop
Specs: Dell Studio 1558 Laptop Windows 7 Home Premium SP1 4GB of RAM 200GB free disk space (500GB drive) Had a few BSODs the last few days. The only one I caught was a BAD_POOL_CALL, while the others were realized by opening the laptop out of sleep/hibernate and instead of resuming Windows,...
BSOD Help and Support
BSOD on Dell Studio 1558
Hi, I am getting BSOD on my dell Studio 1558, I used to get this very frequently before upgrading graphics driver. After the upgrade the frequency reduced a lot. Yesterday it crashed again with BSOD, I followed instructions in post:...
BSOD Help and Support
BSOD - Windows 7 (64 bit) - Dell Studio 1558 - BugCheck 116
ISSUE: BSOD I bought this machine in July 2010 and I have been having BSOD and Black screen issues ever since. I have been on the phone with DELL 4 times. Two times they had me run a hardware test and the test always comes back with no issues.
BSOD Help and Support
Dell Studio 1558 - BSOD once per day
Hi all, I received my laptop two days ago and for two days i got a weird, glitchy BSOD. I tried updating the graphics card drivers and BIOS yesterday but today, unfortunately, it happened again, the same weird glitch looking blue page and then a restart. Attached are the two minidumps. Hope any...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 03:13.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App