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Windows 7: Does Anyone know how to read a crash report

27 Mar 2011   #11

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

Jonathan has given you excellent advice and suggestions, as usual.

You are having issues that can come from several causes, the best way to find them is to systematically rule out causes.
1. Software, drivers and SP1 - done

2. Hardware testing-
MS memtest is not the best memory test, as mentioned, memtest86+ is much better.
You should run memtest86+ as per the tutorial.
Also run Memtest86: RAM - Test with Memtest86+
6x2GB RAM cards brings up several possible causes, as well as several difficulties in finding the causes.
Welcome to the world of lots of RAM for not so much money.
The above tutorial describes the best way to test RAM, with six RAM cards this will take several days to complete.
Jonathan has given you the best approach to testing this much RAM, due to the time envolved, first run memtest86+ with all six cards installed.
Minimum 7 passes, 8 passes are better.
This will be best done overnight or start in the morning if you are gone all day.
If there are any errors, one errors is too many, you can stop the test.

The next step is:
If you get errors on the 12GB, the next step is to test each stick individually, to determine which one(s) or which motherboard slot is causing the problems.
This will take a long time, but is necessary, refer to the tutorial for the procedure.

Quote   Quote: Originally Posted by UMG View Post
Tbh, I've run memtest from the 7 cd and 2 passes are ok no errors. Wandering if the memtest from the cd is sufficient enough to determine. I might also add that I've taken the overclock off and ran at default and was still getting hard locks. I also install SP1 with windows update this morning so the only thing I guess is to stress test with p95. Could it be that my cpu could be causing all these problems if I ran p95 and my core temps were hitting 80s n low 90s C*, my cpu temp was only 53C*?? There was also one concern I had when I ran perfmon /report and that was when windows reported my cpu, graphics card, memory, and even hard disk was poor/ really poor?? How could I interpret that information? I'm running i7-950 with 6990 could it also be my motherboard altogether? Please advise
80-90C is very high for a water cooled CPU at stock settings.

This needs to be addressed, again I agree with Jonathan, download and run CoreTemp to get a clear confirmation on your CPU temps.
Core temps are taken from each CPU core, CPU temp is taken from the CPU case.
You should see no more than a 10C temp difference between the two.
It is possible that if your CPU cores are reaching 90+C your CPU could be throttling down to reduce those temps.
The mention of the perfmon report indicates that this needs further attention.

Check your GPU temps, at idle and at full load.

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.

For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

Go to your BIOS and tell us what the CPU, RAM and memory controller (QPI voltage in your BIOS) voltages are.

Just saw your last post.

Check your motherboard website for updated drivers.
The drivers on the CD are generally older, even on the day you buy the motherboard.

Let memtest86+ run for minimum 7 passes, each pass uses different tests, so it is important to let it run.
This may take a while with 12GB RAM.

Memtest86+ is one of the best RAM testing software but, no software can 100% confirm that there are no errors/faults on RAM.
It is the first important step, if it finds errors then you know there is a problem. If it doesn't find an error you can't completely rule out the RAM as causing the issue.

Quote   Quote: Originally Posted by UMG View Post
I am still running memtest86: walltime 7:32:50 1 pass 0 errors
Finished 1st pass and 0 errors in 7 1/2 hours, this will take a long time to complete 7 passes.

What is your mobo BIOS version?
The MSI site lists this on the last three BIOS updates:
- Update CPU micro code.
- Improved memory compatibility.
Don't recommend updating BIOS unless absolutely necessary, might have to come back to this.

My System SpecsSystem Spec
27 Mar 2011   #12

Windows 7 ULT 64 Bit

Hi Dave, I agree that Jonathan has given me some very good advice and approaches. Just as I posted my last walltime about 5-10 mins after it complete 2 passes with no errors. I stopped it around 8:30 yea that is a long time if I was going to complete 7 passes. I also have a friend atm helping me find a solution and before this post we started gaming and he mentioned that someone had disabled Catalyst Control Center task manager end process tree and have had no crashes, hmmm? Of course I'm still in the process of testing/troubleshooting hardware. Regarding my CPU cores to be exact real temp indicated during prime with my cpu oc 4.187
core 0: 78
core 1: 81
core 2: 76
core 3: 79
and these readings were at the time of running p95 so I don not have a screenshot. However, moving forward, when I do test with p95 again I will per your request take a snip shot of my cpuz, and all tabs. Now regarding voltages:
cpu vcore: 1.46
cpu pll: 1.96
qpi: 1.59
dram: 1.66
ioh: 1.15-1.31
pci e: 1.51-1.6
memory speed: 1600 @ 1450
bios version: 1.2
My System SpecsSystem Spec
27 Mar 2011   #13

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

OC Genie?

Re: i950 Overclock Help (OC Genie Help)

Re: i950 Overclock Help (OC Genie Help)
Reply #12 on: 10 March 11, 06:01:37

You for sure don't want to allow this high a voltage. 1.35v's is the recommended maximum. For around a 1600 RAM speed, would estimate 1.22v's or 1.24v's should be plenty.
The above post is discussing the same CPU and Motherboard that you have.

A QPI voltage at 1.59v can damage your CPU.
This could be the source of your crashes and will be causing high core temps.

All automatic OverClocking utilities set the voltages way too high and this will cause damage to the CPU and RAM.
Manual OC'ing and testing is the preferred method, will take longer but is much safer for your components.
One button OC'ing is very flawed at this stage.

You have previously mentioned that you have set your clocks back to stock settings.
How did you do this?
Reset BIOS to optimized defaults?

At stock clocks and cpu vcore: 1.46v, it's not suprising that the core temps are so high.
Your CPU VID voltage range is 0.800v - 1.375v.

What water cooling are you using?

Can you post the CPUZ tabs now?
The system doesn't need to be stressed for these readings, at idle is fine.
My System SpecsSystem Spec


 Does Anyone know how to read a crash report

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