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Windows 7: random BSOD and sometimes freeze on shut down

29 Jul 2010   #1
januarwijaya

windows 7 home premium
 
 
random BSOD and sometimes freeze on shut down

Windows 7 Home Premium 64 bit (original OS when i bought the notebook, so its OEM)
age of hardware and OS about 1-2 months
dell inspiron 14R (inspiron N4010)

just got BSOD 2 days ago once, and today (twice)
at the first bsod, suddenly my keyboard unable to use, so i restart, and then the bsod happened.

BSOD occurs when start up the windows (after login screen)
the BSOD is not always happened

also sometimes, when i safely remove my removeable devices (hardisk or USB flash disk), they weren't removed from the system, but i cant acces the drive
after that, when i shut down or restart the notebook, it hangs up in the 'shutting down' screen, so i have to hold the power button to stop it
this 'unable to remove from system' problem happened about 1 weeks ago.

please help me guys. thanks for your answer/ help.


My System SpecsSystem Spec
.
29 Jul 2010   #2
januarwijaya

windows 7 home premium
 
 

also the BSOD_Windows7_Vista_v3.01_jcgriff2_ cannot work well. I cannot find the saved folder in my documents folder
so i upload the dump manually and the event that i found as critical in my event viewer
My System SpecsSystem Spec
29 Jul 2010   #3
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Quote   Quote: Originally Posted by januarwijaya View Post
also the BSOD_Windows7_Vista_v3.01_jcgriff2_ cannot work well. I cannot find the saved folder in my documents folder
so i upload the dump manually and the event that i found as critical in my event viewer
Can you please search for it, as I have never seen a case where it was not created in the documents folder before. If you can't find it then run the application again, this time double-checking that you are running it as an administrator.

BUGCHECK SUMMARY
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jul 29 18:44:58.849 2010 (GMT+12)
System Uptime: 0 days 0:01:01.004
BugCheck 1000007E, {ffffffffc0000005, fffff8800682501a, fffff880033a8998, fffff880033a8200}
Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2ce )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jul 29 13:36:52.326 2010 (GMT+12)
System Uptime: 0 days 0:01:08.481
BugCheck 50, {fffffa808115c610, 0, fffff88005a03037, 5}
Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2eb )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
usbvideo.sys is a Microsoft Driver, and therefore unlikely to be the true cause here.

Please update your webcam drivers from your laptop manufacturer: Welcome to Home User Support

If you have an external webcam update the drivers from it's manufacturer too.

A few other items to take care of:

Uninstall Avira

While I do not think it was the cause in this case, stranger things have happened.
Quote:
Avira Uninstallation instructions (follow these exactly): Avira Solutions - Knowledge Base Problem Details

Install MS Security Essentials --> http://www.microsoft.com/Security_Essentials/
Uninstall McAfee

For the same reason as above
Quote:
Remove McAfee using the McAfee Removal Tool (MRT) -

MRT --> http://download.mcafee.com/products/...tches/MCPR.exe

Download the MRT & save to desktop. Boot into SAFEMODE (NO Networking) - tap F8 key during boot-up. Then go to desktop, RIGHT-click on the MRT icon and select Run as Administrator.

When complete - re-boot.

Then reset the Windows Firewall to its default settings -
START -> type cmd.exe -> right-click -> run as administrator -> type netsh advfirewall reset press enter
Regards,
Reventon
My System SpecsSystem Spec
.

29 Jul 2010   #4
Tews

64-bit Windows 8.1 Pro
 
 

You beat me to it reventon !..
My System SpecsSystem Spec
29 Jul 2010   #5
januarwijaya

windows 7 home premium
 
 

found it in my download folder
heere you are
My System SpecsSystem Spec
29 Jul 2010   #6
Tews

64-bit Windows 8.1 Pro
 
 

Unfortunately, it didnt contain any .dmp files... Check c:/windows/minidump and zip up any .dmp files and attach them to your next post... Thanks..
My System SpecsSystem Spec
29 Jul 2010   #7
januarwijaya

windows 7 home premium
 
 

the dmp files is insede the 1.rar and 2.rar
you can also find in the reply post that i've just posted
thanks
My System SpecsSystem Spec
29 Jul 2010   #8
januarwijaya

windows 7 home premium
 
 

i wanna ask about my antivirus uninstalation
why do i have to uninstal both of them? is there any explanation?
My System SpecsSystem Spec
29 Jul 2010   #9
ttran

Microsoft Window 7 Professional 32 bit
 
 

For your question, Third party antivirus program are notorious for causing BSODs and yours are not exceptions. Microsoft Security essential was created by Microsoft (who know about OS you are using better than them), and it is BSODs free.
My System SpecsSystem Spec
29 Jul 2010   #10
Tews

64-bit Windows 8.1 Pro
 
 

Your .dmp file points to usbvideo.sys as the cause of your crash. USBvideo.sys is part of Windows 7 and I suspect something is driving it out of bounds to fault.

Do these to clear corruption and repair/replace damaged/missing system files.

Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker
SFC /SCANNOW Command - System File Checker

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7
Disk Check

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800682501a, fffff880033a8998, fffff880033a8200}

Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2ce )

Followup: MachineOwner
---------


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  usbvideo!LoadPowerLineFrequency+2ce

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbvideo

IMAGE_NAME:  usbvideo.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc24

STACK_COMMAND:  .cxr 0xfffff880033a8200 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce

BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce

Followup: MachineOwner
---------
This driver is out of date and should be replaced..

Code:
fffff880`06399000 fffff880`063b1000   adfs     adfs.SYS     Mon Nov 03 11:48:14 2008 (490F2B4E)  	Adobe File System Driver	Adobe
My System SpecsSystem Spec
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 random BSOD and sometimes freeze on shut down




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