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Windows 7: Windows 7 64 bit User Profile issue

29 Jul 2010   #1

Windows 7
Windows 7 64 bit User Profile issue

I am troubleshooting a users's LT again for this issue, the profile created does not load and it loads a default/temp profile.

The error messages I noticed in Event Log is:
User Profile Services Event ID 1505. Cannot load user's profile but has logged you on with default profile.
I noticed in the C:\Users folder there were a few different folders created in addition to the users correct profile folder. There were:
user.domain name.000
user.domain name
user (correct/original folder)
Temp.domain name
I tried to rename the newly created temp folders but every time i'd reboot hoping it will associate user logging in with the correct user folder, it would load a new temp folder.

I checked a few websites on technet, link from Brooks-bilson, deleting the .bak file in the registry and other tech forums but none resolved this.
When this happened before, I recreated the users profile and configured the users appropriate settings. But now that it has happened a second time, i'm not sure where to look and how this is happening?!

What I did try and seemed to work for the time being is in RegEdit go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-....
to view the current temp profile created and change the path in ProfileImagePath to the correct folder:
instead of c:\users\user.domain name.000 -> changed to c:\users\user
After setting that, I rebooted the computer and the correct profile loaded.

Now with that solution I don't know if this is going to happen again...but do you folks know of any other methods and or reasoning to this?! I obviously cannot call MS because they are going to charge a ridiculous fee. Or should I give it a try and reformat this computer?!

Windows 7 Pro 64-bit
Symantec Endpoint
HP Elite Book 8530w

My System SpecsSystem Spec
29 Jul 2010   #2

64-bit Windows 8.1 Pro

I would at least wait and see if it is going to work or not... have you tried doing a repair install to see if that helps??
This will show you how to do a repair upgrade install to fix your currently installed Windows 7 and preserve your user accounts, data, programs, and system drivers.

Repair Install
My System SpecsSystem Spec
29 Jul 2010   #3

MS Windows 7 Ultimate SP1 64-bit

Follow Tews advice.

After following Tews advice, then advise the owner to ALWAYS shutdown the laptop correctly. Always close all programs before choosing Shutdown. Do not simply pull the power cord or hit the power off button but rather:

WIN key | Shutdown button (it's to the right of the Search box)

Now after eliminating any problems caused by operator malfunction, then if the problem still persists be sure to let us know. As there are other possible causes of this problem. Occasional occurrences of this problem can be "fixed" by a correct shutdown and powerup. Repeate occurrences will require further investigation.
My System SpecsSystem Spec

29 Jul 2010   #4

Windows 7

Thanks for the replies, I will give Tews advice and let you know how that goes.
My System SpecsSystem Spec
29 Jul 2010   #5

64-bit Windows 8.1 Pro

Fingers crossed...
My System SpecsSystem Spec
29 Jul 2010   #6

Windows 10 Pro x64

For what it's worth, profile load issues usually come down to not being able to unload the previous profile before you try to log on again. Sometimes it's corruption, but that's pretty rare. It might be useful to make sure the the User Profile service is running, and check it for any events during a logoff or logon event to see if there was something wrong with the user's registry at either point.
My System SpecsSystem Spec
30 Jul 2010   #7

Windows 7

The repair went successfully, now it's a matter of time and testing on the user’s part to guarantee that this fixed it. I'm sure at this point whether or not to classify this as Resolved but if anything I'll post within a few days.
Thanks for your suggestions!!
My System SpecsSystem Spec
05 Aug 2010   #8

Windows 7

Bad news, it happened again to the user today. I have a current work around for the user to access the correct profile for the user. So it looks like i'm going to have to reformat.
My System SpecsSystem Spec
13 Aug 2010   #9

Windows 7

i am having the same issue user gets a profile created with the username.domain name....
My System SpecsSystem Spec

 Windows 7 64 bit User Profile issue

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