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Windows 7: Please help- Blue screen crash on brand new computer

31 Jul 2010   #41
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote:
STOP 0x00000024: NTFS_FILE_SYSTEM

Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\Downloads\073110-30264-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82e40000 PsLoadedModuleList = 0x82f88810
Debug session time: Sat Jul 31 15:24:22.893 2010 (GMT-4)
System Uptime: 0 days 1:43:05.095
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
.....
2: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, a27a99b0, a27a9590, 8bc33521}

Probably caused by : Ntfs.sys ( Ntfs!NtfsAcquireResourceExclusive+15 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 001904fb
Arg2: a27a99b0
Arg3: a27a9590
Arg4: 8bc33521

Debugging Details:
------------------


EXCEPTION_RECORD:  a27a99b0 -- (.exr 0xffffffffa27a99b0)
ExceptionAddress: 8bc33521 (Ntfs!NtfsAcquireResourceExclusive+0x00000015)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00006485
Attempt to read from address 00006485

CONTEXT:  a27a9590 -- (.cxr 0xffffffffa27a9590)
eax=00006449 ebx=c00000d8 ecx=00000702 edx=0000d7ea esi=ba251c88 edi=00000002
eip=8bc33521 esp=a27a9a78 ebp=a27a9a78 iopl=0         nv up ei pl nz ac po cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010213
Ntfs!NtfsAcquireResourceExclusive+0x15:
8bc33521 8b403c          mov     eax,dword ptr [eax+3Ch] ds:0023:00006485=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  rundll32.exe

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  00006485

READ_ADDRESS: GetPointerFromAddress: unable to read from 82fa8718
Unable to read MiSystemVaType memory at 82f88160
 00006485 

FOLLOWUP_IP: 
Ntfs!NtfsAcquireResourceExclusive+15
8bc33521 8b403c          mov     eax,dword ptr [eax+3Ch]

FAULTING_IP: 
Ntfs!NtfsAcquireResourceExclusive+15
8bc33521 8b403c          mov     eax,dword ptr [eax+3Ch]

BUGCHECK_STR:  0x24

LAST_CONTROL_TRANSFER:  from 8bc3357c to 8bc33521

STACK_TEXT:  
a27a9a78 8bc3357c 85b43ee0 ba251c88 b0c42c00 Ntfs!NtfsAcquireResourceExclusive+0x15
a27a9a9c 8bc39e88 85b43ee0 ba251c88 00000000 Ntfs!NtfsAcquireExclusiveFcb+0x42
a27a9ac8 8bca6433 85b43e00 ba251c88 00000000 Ntfs!NtfsAcquireFcbWithPaging+0x8d
a27a9bf4 8bcba381 85b43ee0 856cc438 b0c42d08 Ntfs!NtfsOpenFile+0x303
a27a9cdc 8bc40210 85b43ee0 856cc438 a329f95c Ntfs!NtfsCommonCreate+0xd84
a27a9d1c 82eb010e a329f8f4 00000000 ffffffff Ntfs!NtfsCommonCreateCallout+0x20
a27a9d1c 82eb0205 a329f8f4 00000000 ffffffff nt!KiSwapKernelStackAndExit+0x15a
a329f858 00000000 00000000 00000000 00000000 nt!KiSwitchKernelStackAndCallout+0x31


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  Ntfs!NtfsAcquireResourceExclusive+15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf45

STACK_COMMAND:  .cxr 0xffffffffa27a9590 ; kb

FAILURE_BUCKET_ID:  0x24_Ntfs!NtfsAcquireResourceExclusive+15

BUCKET_ID:  0x24_Ntfs!NtfsAcquireResourceExclusive+15

Followup: MachineOwner
---------

2: kd> lmtsmn
start    end        module name
8b9a4000 8b9ec000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
90c10000 90c6a000   afd      afd.sys      Mon Jul 13 19:12:34 2009 (4A5BBF62)
915ce000 915e0000   AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)
91430000 91441000   amdppm   amdppm.sys   Mon Jul 13 19:11:03 2009 (4A5BBF07)
8bafa000 8bb03000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
8bace000 8bad7000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
8bad7000 8bafa000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
91600000 91b7c000   atikmdag atikmdag.sys Tue Apr 06 21:37:59 2010 (4BBBE1F7)
9144a000 91476000   atikmpag atikmpag.sys Tue Apr 06 21:23:11 2010 (4BBBDE7F)
8c17d000 8c184000   Beep     Beep.SYS     Mon Jul 13 19:45:00 2009 (4A5BC6FC)
90dea000 90df8000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
8b830000 8b838000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
948f5000 9490e000   bowser   bowser.sys   Mon Jul 13 19:14:21 2009 (4A5BBFCD)
96da0000 96dbe000   cdd      cdd.dll      unavailable (00000000)
8c157000 8c176000   cdrom    cdrom.sys    Mon Jul 13 19:11:24 2009 (4A5BBF1C)
8b87a000 8b925000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
8c100000 8c125000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
8b838000 8b87a000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
8bd94000 8bdf1000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
915c1000 915ce000   CompositeBus CompositeBus.sys Mon Jul 13 19:45:26 2009 (4A5BC716)
92600000 9260d000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
90d6e000 90dd2000   csc      csc.sys      Mon Jul 13 19:15:08 2009 (4A5BBFFC)
90dd2000 90dea000   dfsc     dfsc.sys     Mon Jul 13 19:14:16 2009 (4A5BBFC8)
90d62000 90d6e000   discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
8c0ef000 8c100000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
90f91000 90faa000   drmk     drmk.sys     Mon Jul 13 20:36:05 2009 (4A5BD2F5)
92618000 92621000   dump_atapi dump_atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
9260d000 92618000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:11:16 2009 (4A5BBF14)
90faa000 90fbb000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
929a5000 929af000   Dxapi    Dxapi.sys    Mon Jul 13 19:25:25 2009 (4A5BC265)
91476000 9152d000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 20:48:33 2009 (4AC54DE1)
91b7c000 91bb5000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:25:25 2009 (4A5BC265)
8bb37000 8bb48000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
8bb03000 8bb37000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
8bc00000 8bc09000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
8c0bd000 8c0ef000   fvevol   fvevol.sys   Mon Jul 13 19:13:01 2009 (4A5BBF7D)
8be00000 8be31000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
9ff7e000 9ff806c0   gdrv     gdrv.sys     Thu Mar 12 23:17:32 2009 (49B9D04C)
91bd4000 91bd9280   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5)
82e09000 82e40000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
91bb5000 91bd4000   HDAudBus HDAudBus.sys Mon Jul 13 19:50:55 2009 (4A5BC85F)
928e8000 928fb000   HIDCLASS HIDCLASS.SYS Mon Jul 13 19:51:01 2009 (4A5BC865)
928fb000 92901480   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:50:59 2009 (4A5BC863)
928dd000 928e8000   hidusb   hidusb.sys   Mon Jul 13 19:51:04 2009 (4A5BC868)
94870000 948f5000   HTTP     HTTP.sys     Mon Jul 13 19:12:53 2009 (4A5BBF75)
8c0b5000 8c0bd000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
90e89000 90e96000   kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
92999000 929a5000   kbdhid   kbdhid.sys   Mon Jul 13 19:45:09 2009 (4A5BC705)
80baf000 80bb7000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
90ea5000 90ed9000   ks       ks.sys       Mon Jul 13 19:45:13 2009 (4A5BC709)
8bd81000 8bd94000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
8be72000 8be97000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:34:00 2009 (4A5BC468)
90fd6000 90fe6000   lltdio   lltdio.sys   Mon Jul 13 19:53:18 2009 (4A5BC8EE)
90fbb000 90fd6000   luafv    luafv.sys    Mon Jul 13 19:15:44 2009 (4A5BC020)
8b814000 8b81f000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 19:13:13 2009 (4A5BBF89)
929af000 929ba000   monitor  monitor.sys  Mon Jul 13 19:25:58 2009 (4A5BC286)
90e96000 90ea3000   mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
92902000 9290d000   mouhid   mouhid.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
8bab8000 8bace000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
9490e000 94920000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:52:52 2009 (4A5BC8D4)
94920000 94943000   mrxsmb   mrxsmb.sys   Mon Jul 13 19:14:24 2009 (4A5BBFD0)
94943000 9497e000   mrxsmb10 mrxsmb10.sys Mon Jul 13 19:14:34 2009 (4A5BBFDA)
9497e000 94999000   mrxsmb20 mrxsmb20.sys Mon Jul 13 19:14:29 2009 (4A5BBFD5)
8c1d6000 8c1e1000   Msfs     Msfs.SYS     Mon Jul 13 19:11:26 2009 (4A5BBF1E)
8b9f5000 8b9fd000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
8bd56000 8bd81000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
90d58000 90d62000   mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
8c0a5000 8c0b5000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
8bb48000 8bbff000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
91400000 9140b000   ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930)
9484d000 9485d000   ndisuio  ndisuio.sys  Mon Jul 13 19:53:51 2009 (4A5BC90F)
90e17000 90e39000   ndiswan  ndiswan.sys  Mon Jul 13 19:54:34 2009 (4A5BC93A)
90f2b000 90f3c000   NDProxy  NDProxy.SYS  Mon Jul 13 19:54:27 2009 (4A5BC933)
90cc2000 90cd0000   netbios  netbios.sys  Mon Jul 13 19:53:54 2009 (4A5BC912)
90c6a000 90c9c000   netbt    netbt.sys    Mon Jul 13 19:12:18 2009 (4A5BBF52)
8be34000 8be72000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
9290d000 92985000   netr73   netr73.sys   Sun Sep 23 23:09:09 2007 (46F72A55)
8c1e1000 8c1ef000   Npfs     Npfs.SYS     Mon Jul 13 19:11:31 2009 (4A5BBF23)
90d4e000 90d58000   nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
82e40000 83250000   nt       ntkrpamp.exe Mon Jul 13 19:15:19 2009 (4A5BC007)
8bc27000 8bd56000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
8c176000 8c17d000   Null     Null.SYS     Mon Jul 13 19:11:12 2009 (4A5BBF10)
94807000 9484d000   nwifi    nwifi.sys    Mon Jul 13 19:51:59 2009 (4A5BC89F)
90ca3000 90cc2000   pacer    pacer.sys    Mon Jul 13 19:53:58 2009 (4A5BC916)
915a9000 915c1000   parport  parport.sys  Mon Jul 13 19:45:34 2009 (4A5BC71E)
8ba37000 8ba48000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
94999000 949a0000   parvdm   parvdm.sys   Mon Jul 13 19:45:29 2009 (4A5BC719)
8ba02000 8ba2c000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
8baa3000 8baaa000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
8baaa000 8bab8000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
8bdf1000 8bdff000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
9fe0f000 9fea6000   peauth   peauth.sys   Mon Jul 13 20:35:44 2009 (4A5BD2E0)
90f62000 90f91000   portcls  portcls.sys  Mon Jul 13 19:51:00 2009 (4A5BC864)
8b81f000 8b830000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
915e0000 915f8000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:54:33 2009 (4A5BC939)
90e39000 90e51000   raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D)
90e51000 90e68000   raspptp  raspptp.sys  Mon Jul 13 19:54:47 2009 (4A5BC947)
90e68000 90e7f000   rassstp  rassstp.sys  Mon Jul 13 19:54:57 2009 (4A5BC951)
90d0d000 90d4e000   rdbss    rdbss.sys    Mon Jul 13 19:14:26 2009 (4A5BBFD2)
90e7f000 90e89000   rdpbus   rdpbus.sys   Mon Jul 13 20:02:40 2009 (4A5BCB20)
8c1be000 8c1c6000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:01:40 2009 (4A5BCAE4)
8c1c6000 8c1ce000   rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
8c1ce000 8c1d6000   rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
8c078000 8c0a5000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
9485d000 94870000   rspndr   rspndr.sys   Mon Jul 13 19:53:20 2009 (4A5BC8F0)
9152d000 9155e000   Rt86win7 Rt86win7.sys Thu Jul 30 07:58:26 2009 (4A718AE2)
90f3c000 90f62000   RtHDMIV  RtHDMIV.sys  Thu Jul 16 23:52:43 2009 (4A5FF58B)
92625000 928c3540   RTKVHDA  RTKVHDA.sys  Tue Aug 18 05:30:35 2009 (4A8A74BB)
9fea6000 9feb0000   secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45080528)
91bf3000 91bfd000   serenum  serenum.sys  Mon Jul 13 19:45:27 2009 (4A5BC717)
90cd0000 90cea000   serial   serial.sys   Mon Jul 13 19:45:33 2009 (4A5BC71D)
8c070000 8c078000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
9ff2d000 9ff7e000   srv      srv.sys      Mon Jul 13 19:15:10 2009 (4A5BBFFE)
9fede000 9ff2d000   srv2     srv2.sys     Mon Jul 13 19:14:52 2009 (4A5BBFEC)
9feb0000 9fed1000   srvnet   srvnet.sys   Mon Jul 13 19:14:45 2009 (4A5BBFE5)
90ea3000 90ea4380   swenum   swenum.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
8be97000 8bfe0000   tcpip    tcpip.sys    Mon Jul 13 19:13:18 2009 (4A5BBF8E)
9fed1000 9fede000   tcpipreg tcpipreg.sys Mon Jul 13 19:54:14 2009 (4A5BC926)
8c017000 8c022000   TDI      TDI.SYS      Mon Jul 13 19:12:12 2009 (4A5BBF4C)
8c000000 8c017000   tdx      tdx.sys      Mon Jul 13 19:12:10 2009 (4A5BBF4A)
90cfd000 90d0d000   termdd   termdd.sys   Mon Jul 13 20:01:35 2009 (4A5BCADF)
96d70000 96d79000   TSDDD    TSDDD.dll    Mon Jul 13 20:01:40 2009 (4A5BCAE4)
9140f000 91430000   tunnel   tunnel.sys   Mon Jul 13 19:54:03 2009 (4A5BC91B)
929ba000 929fa000   udfs     udfs.sys     Mon Jul 13 19:14:09 2009 (4A5BBFC1)
90ed9000 90ee7000   umbus    umbus.sys    Mon Jul 13 19:51:38 2009 (4A5BC88A)
92985000 92998b00   usbaudio usbaudio.sys Mon Jul 13 19:51:23 2009 (4A5BC87B)
928c4000 928db000   usbccgp  usbccgp.sys  Mon Jul 13 19:51:31 2009 (4A5BC883)
928db000 928dc700   USBD     USBD.SYS     Mon Jul 13 19:51:05 2009 (4A5BC869)
91be4000 91bf3000   usbehci  usbehci.sys  Mon Jul 13 19:51:14 2009 (4A5BC872)
90ee7000 90f2b000   usbhub   usbhub.sys   Mon Jul 13 19:52:06 2009 (4A5BC8A6)
91bda000 91be4000   usbohci  usbohci.sys  Mon Jul 13 19:51:14 2009 (4A5BC872)
9155e000 915a9000   USBPORT  USBPORT.SYS  Mon Jul 13 19:51:13 2009 (4A5BC871)
8ba2c000 8ba37000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
8c184000 8c190000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)
8c190000 8c1b1000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
8bfe0000 8bfe8380   vmstorfl vmstorfl.sys Mon Jul 13 19:28:44 2009 (4A5BC32C)
8ba48000 8ba58000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
8ba58000 8baa3000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
8c031000 8c070000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
90cea000 90cfd000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
8c1b1000 8c1be000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
8b925000 8b996000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
8b996000 8b9a4000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
90c9c000 90ca3000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
96b10000 96d5a000   win32k   win32k.sys   Sat May 01 10:49:02 2010 (4BDC3F5E)
91441000 9144a000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:19:16 2009 (4A5BC0F4)
8b9ec000 8b9f5000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)

Unloaded modules:
9ff81000 9ffeb000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8c125000 8c132000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8c132000 8c13d000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8c13d000 8c146000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8c146000 8c157000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
This dump points to a hard drive error; but notice it also can point to a device driver. I think that 2007 driver is at fault. And we will know Monday for sure. Go ahead and see if you can update Itunes to update the GEARAspiWDM.sys driver.

In the meantime, lets run a disk check to eliminate that as a possible cause. Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP). [quote]

Copy/paste the results into your next post.

Next run a disk test from your HD manufacturer: HD Diagnostic

We want to confirm of eliminate the hard drive as a possible cause.


My System SpecsSystem Spec
.
31 Jul 2010   #42
natzmc

windows 7 ultimate 32 bit
 
 

CHKDSK is verifying files (stage 1 of 3)...
126976 file records processed. File verification completed.
134 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
The index entry length is incorrect for index entry type 0x5.
00 00 00 00 00 00 00 00 10 08 00 00 02 00 00 00 ................
a5 3f 01 00 00 00 01 00 af 9e a9 9a 57 30 cb 01 ?......W0..
The first free byte, 0x700, in index header of index $I30
in file 0x13fa5 is not equal to 0x5e8.

Error detected in index $I30 for file 81829.
The VCN 0x4c0 of index $I30 in file 0x13fa5 is inconsistence with
the VCN 0xcc0 stored inside the index buffer.
Error detected in index $I30 for file 81829.
The index bitmap $I30 in file 0x13fa5 is incorrect.
Error detected in index $I30 for file 81829.
Unable to locate the file name attribute of index entry x86_microsoft-windows-d..ingapplet.resources_31bf3856ad364e35_6.1.7600.16385_en-us_5fa136fe0c1b6b89.manࡩfest
of index $I30 with parent 0x13fa5 in file 0x1b33b.
Index entry x86_microsoft-windows-d..ingapplet.resources_31bf3856ad364e35_6.1.7600.16385_en-us_5fa136fe0c1b6b89.manࡩfest in index $I30 of file 81829 is incorrect.
Unable to locate the file name attribute of index entry x86_microsoft-windows-ie-imagesupport_31bf3856ad364e35_8.0.7600.16385_none_5885662ecb64099b.manࡩfest
of index $I30 with parent 0x13fa5 in file 0x1b9db.
Index entry x86_microsoft-windows-ie-imagesupport_31bf3856ad364e35_8.0.7600.16385_none_5885662ecb64099b.manࡩfest in index $I30 of file 81829 is incorrect.
173118 index entries processed. Index verification completed.

Errors found. CHKDSK cannot continue in read-only mode.





ok getting to hd stuff now
My System SpecsSystem Spec
31 Jul 2010   #43
natzmc

windows 7 ultimate 32 bit
 
 

ran a seagate hard drive test as its what i have and it passed. was only the short test though, should i do a longer one?
My System SpecsSystem Spec
.

31 Jul 2010   #44
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Sure; it won't cost anything and you will know for sure that it is not your hard drive.
My System SpecsSystem Spec
31 Jul 2010   #45
cluberti

Windows 10 Pro x64
 
 

Note that the HDD might be OK, and the filesystem itself is corrupt (for some unknown reason). If the HDD checks out, you might have to consider backing up your data and reinstalling on a reformatted partition.
My System SpecsSystem Spec
Reply

 Please help- Blue screen crash on brand new computer




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