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Windows 7: Please help- Blue screen crash on brand new computer

29 Jul 2010   #1
natzmc

windows 7 ultimate 32 bit
 
 
Please help- Blue screen crash on brand new computer

I have had my computer up and running for a wekk and i keep getting these crashes, this is the following report of them -


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 34
BCP1: 00050830
BCP2: 8E17F870
BCP3: 8E17F450
BCP4: 82E88D2E
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


I have ran Memtest86+ and no errors where found

also when you respond than you try to simplify it? I am not a girl who easily understand all the technical stuff.


My System SpecsSystem Spec
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29 Jul 2010   #2
natzmc

windows 7 ultimate 32 bit
 
 

bumping cause i really need help
My System SpecsSystem Spec
29 Jul 2010   #3
Tews

64-bit Windows 8.1 Pro
 
 

Ok... First we will need the crash files....(.dmp) .. they are located in c:/windows/minidump ... you will need to zip them up, then attach them (use the paperclip icon) to your next post... we'll go from there..
My System SpecsSystem Spec
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29 Jul 2010   #4
natzmc

windows 7 ultimate 32 bit
 
 

can you tell me how i can get access to them? i know where to find them just says i am not allowed access to them
My System SpecsSystem Spec
29 Jul 2010   #5
Tews

64-bit Windows 8.1 Pro
 
 

You will need to take ownership of them... follow this easy tutorial to do this... Adds Take Ownership Shortcut when Right Click on File, Folder or Drive... Once you have followed the tutorial, all you will have to do is right click on the file and select take ownership... then you will be able to zip them up...

Take Ownership Shortcut
My System SpecsSystem Spec
29 Jul 2010   #6
natzmc

windows 7 ultimate 32 bit
 
 

i did that, tooik ownership but it still won't let me upload
My System SpecsSystem Spec
29 Jul 2010   #7
Tews

64-bit Windows 8.1 Pro
 
 

Copy the files to your desktop..right click on the flle .. select send to ... select Compressed (zipped folder) ... this will copy them as a zip file that you can then attach to your next post...
My System SpecsSystem Spec
29 Jul 2010   #8
natzmc

windows 7 ultimate 32 bit
 
 

Attachment 88170


i think that is it. I apologise for my lack of knowledge in all this all I know is I am a gamer girl that wants to get her game on but the BSOD are stressing me out lol thank you very much for being patient with me
My System SpecsSystem Spec
29 Jul 2010   #9
Tews

64-bit Windows 8.1 Pro
 
 

Thats what we're here for...Looking at them now... may take a few minutes ... everyone starts out sometime...
My System SpecsSystem Spec
29 Jul 2010   #10
natzmc

windows 7 ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Tews View Post
Thats what we're here for...Looking at them now... may take a few minutes ... everyone starts out sometime...
still i really appreciate it =D
My System SpecsSystem Spec
Reply

 Please help- Blue screen crash on brand new computer




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